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This is an onsite role #LI-Onsite

Reporting to the Senior Manager, Workplace Investigations (WI), you will lead complex workplace investigations, conflict resolution, culture assessments and restoration processes. The role ensures compliance with applicable legislation, including the Ontario Human Rights Code, Occupational Health and Safety Act, and Accessibility for Ontarians with Disabilities Act, while supporting a respectful, inclusive, and compliant workplace environment.

You will play a key role within the Workplace Investigations Centre of Excellence (WI CoE), providing independent, impartial support across the organization and contributing to continuous improvement of complaints management and resolution practices.

If you enjoy contributing to a safe workplace, then this is the role for you!

About the Role

• Conduct interviews, gather and assess evidence, and document findings in accordance with best practices
• Prepare clear, comprehensive investigation reports outlining findings, conclusions, and recommendations
• Provide expert guidance to stakeholders on investigation processes and complaint resolution
• Support early resolution, mediation, and workplace restoration efforts, where appropriate
• Advise internal stakeholders on managing workplace complaints and investigation processes
• Provide subject matter expertise to HR partners on early resolution and mediation strategies
• Develop tools, resources, and frameworks to strengthen investigation practices and consistency
• Lead the engagement of external investigators through the Vendor of Record (VOR) process
• Act as an escalation point within the HR model, providing expert guidance on complex matters
• Deliver training and awareness initiatives to support leaders and HR partners
• Identify trends in workplace complaints and develop strategies to address recurring issues
• Contribute to and champion WI CoE priorities, including complaints management, accountability frameworks, and training initiatives
• Analyze metrics and reporting to inform business decisions and continuous improvement
• Recommend enhancements to investigation processes, policies, and practices
• Build effective partnerships with internal stakeholders to strengthen credibility and trust
• Design and deliver tools, templates, and communications to support business leaders and HR
• Develop training materials and job aids to improve consistency and accountability
• Monitor and track investigation outcomes, recommendations, and organizational trends
• Ensure compliance with applicable legislation, collective agreements, and LCBO policies
• Maintain accurate and confidential investigation records and documentation
• Prepare reports and presentations on trends, findings, and outcomes

About You

• Post-secondary degree in Human Resources, Business Administration, Law, or a related discipline
• Specialized training in workplace investigations, human rights, or alternative dispute resolution (ADR)
• Minimum 5 years of experience in workplace investigations, human resources, or a related field
• Proven experience managing complex human rights and workplace complaints
• Experience working in a unionized or broader public sector environment is preferred
• Advanced knowledge of human rights legislation, including the Ontario Human Rights Code, OHSA, and AODA
• Understanding of administrative law, corporate governance, and compliance requirements
• Familiarity with collective agreements and investigation best practices
• Demonstrated professionalism, tact, and sound judgment in sensitive situations
• High ethical standards and discretion in handling confidential information
• Ability to work independently and collaboratively in a complex environment

We offer a comprehensive suite of benefits including:

• Health/Dental Benefits
• Access to an Employee & Family Assistance Program
• a Defined Benefit Pension
• Discounts on products and services via Workperks.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.  Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date.  We appreciate your interest and advise that only those selected for an interview will be contacted.

Your personal information is being collected under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the purpose of processing your job application. When you select “Easy Apply”, your personal information will be collected through LinkedIn and shared with the LCBO in accordance with the LinkedIn User Agreement.

If you wish to apply without sharing your personal information with LinkedIn, please visit the LCBO Careers website. If you have any questions regarding the LCBO’s collection and use of personal information, please refer to the LCBO Customer Privacy Notice, or contact the Freedom of Information and Privacy Office at:

Freedom of Information and Privacy Office

100 Queens Quay East, 9th Floor

Toronto, Ontario M5E 0C7

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The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.