• Lead UX discovery for complex workflows by deeply understanding user needs, operational constraints, and business goals.
• Translate research insights into clear problem statements, user journeys, and experience principles.
• Explore multiple solution paths through sketching, wireframes, prototypes, and usability testing.

• Own the design lifecycle for your product domain, from early concept through delivery, iteration, and post-launch optimization.
• Design intuitive, scalable user flows for sophisticated B2B use cases such as itinerary building, booking management, and internal tooling.
• Deliver polished final design specs and documentation for seamless developer handoff.

• Work as part of a tight product trifecta (UX, Product, Engineering) to shape roadmap decisions and ensure design intent is executed effectively.
• Partner with stakeholders across the organization to balance user needs, technical constraints, and commercial outcomes.
• Communicate design decisions clearly, using data, research, and rationale to build alignment and trust.

• Leverage and evolve TripArc's design system to ensure consistency across platforms.
• Document interaction patterns, UI specifications, and design rationale to support scalable development.
• Champion UX best practices across teams and contribute to a strong design culture.

• Use AI tools such as Figma Make and Claude daily to explore, prototype and iterate, then take the best ideas through full design rigor.
• Work with engineers on AI-built prototypes, and check AI output for quality and bias.

• Facilitate design critiques and workshops, and give clear, constructive feedback.
• Mentor other designers and help raise the bar for craft across the UX team.
• Design for accessibility from the start and speak up when a decision would shut some users out.

• Define UX success metrics and KPIs tied to usability, efficiency, and business impact.
• Use qualitative and quantitative data to validate designs and continuously improve outcomes.

• 6+ years of professional UX design experience, with demonstrated ownership of complex digital products.
• Strong experience with B2B products/platforms, systems thinking, and experience designing for expert users or operational tools.
• Experience designing high-stakes, data-dense interfaces. A fintech background (payments, billing, expense or accounting products) is strongly preferred.
• A strong portfolio showcasing end-to-end design work, including discovery, problem framing, interaction design, and shipped solutions.
• Working knowledge of HTML/CSS/JavaScript capabilities and constraints.
• Experience defining and tracking UX metrics to measure effectiveness and guide iteration.
• AI fluency: you use AI tools daily to research, ideate, and prototype; you check their output critically, and you have a point of view on designing AI-assisted features.
• Proficiency in Figma, including prototyping and building with components from a shared design system.
• Working knowledge of accessibility standards (WCAG) and inclusive design practices.
• Proven ability to design in ambiguous, evolving problem spaces and iterate quickly based on feedback.
• Excellent communication skills, with the ability to articulate design decisions and influence cross-functional partners.
• Experience facilitating critiques or workshops and mentoring other designers.

• A fintech background (payments, billing, expense or accounting products).
• Experience in the travel industry, ecommerce, or other complex service-based domains.
• Experience designing internal tools, revenue-impacting workflows, or multi-sided platforms.
• Experience designing conversational or AI-assisted interfaces.

COMPENSATION