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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are seeking an experienced Senior IT Product Delivery Assistant to do end-to-end administrative and coordination support to the Product Delivery Team, ensuring smooth execution of the bank-wide rollout and the New Intranet. This position will be full-time and hybrid at Mandaluyong City.

What You'll Do

• Responsible for the overall coordination efforts of the Product Delivery Team, providing end-to-end support in administrative functions, logistical arrangements, and coordination of events and related activities for bank-wide implementation of DigiKM2 and New Intranet

• Provide administrative and clerical support to the Product Delivery team

• Manage user access and permissions for the product’s SharePoint sites and shared mailbox, ensuring appropriate controls and timely updates

• Respond to requests for product-related information and data, coordinating with relevant team members for clearance

• Draft official memos, formal communications, and other documentation as required by the product delivery team

• Assist in the preparation of general reports, meeting minutes and correspondence

• Coordinate with vendors to facilitate account setup and provisioning of equipment (e.g., laptops, test accounts) for product delivery activities

• Assist in the filing of myAccess and AskIT tickets

• Coordinate travel arrangements, accommodations, and reimbursement processes for vendor and consultants

• Liaise with departmental focals and content owners to organize and schedule meetings and workshops in support of the bank-wide rollout of the product

• Coordinate meetings and appointments (schedule, agenda, invites, materials and logistics, equipment, etc.)

• Attend meetings, take attendance, assist in taking down meeting notes, preparation of minutes and follow up action items

• Coordinate product delivery activities, workshops, and other events (e.g., schedule, agenda, invites, banners/directionals, food, materials, logistics, equipment, registration, etc.). Assist in on-the-day event coordination and facilitation as required

• Coordinate the production/compilation of documents and information materials required during meetings and events (e.g., handouts, references, program, registration sheets, name plates, presentation files, etc.)

• Ensure service maintenance is promptly available as would be required for all equipment/services and facilities in and around the meeting/event rooms

• May be assigned to lead Associate IT Product Delivery Assistants for large and complex products, and mentor and coach newly on-boarded IT Product Delivery Assistants

• Other duties that may be assigned as reflected in the incumbent’s work plan

What You'll Need

Required:

• At least 7 years of administrative experience, preferably in a multi-cultural/product delivery environment

• Computer proficiency in a Windows environment using MS Office (Excel, Word, PowerPoint) and SharePoint

• Good communications skills – written, verbal and presentation

• Good organizational skills

• High level administration and report writing

• Highly organized with the ability to prioritize workload and adjust to the needs of the service

• Good interpersonal skills and ability to work as part of a team

• Ability to communicate effectively at several different levels and methods

• Ability to work in a self-directed, fast-moving, results-oriented environment

• Ability to coach peers or subordinates how work should be done effectively and efficiently

• Displays proficiency using office applications (Microsoft 365)

• Demonstrates advanced proficiency by quickly adapting to new technology and easily acquiring new technical skills

• Always interacts professionally with clients and team members

• Promptly responds to requests with accuracy and courteous demeanor

• Exhibits sound judgment and the ability to make reasonable decision in the absence of direction

• Swiftly refers problems and/or issues to the appropriate person/s when necessary

• Works effectively without constant and direct supervision

• Demonstrates the ability to foresee problems and prevent them by taking proactive action

• Demonstrates the ability to skillfully and promptly deal with demanding situations related to the performance of his/her roles and responsibilities

• Works as a competent member of the team

• Willingly providing back-up support for team members when appropriate and actively supporting group goals

• Produces well thought-out, professional correspondence free of grammatical and spelling errors

• Uses high quality, professional written and oral skills to project a positive image of the business

• Speaks with confidence using clear, concise sentences and is easily understood

• Utilizes analytical skills and a broad understanding of the business to effectively interpret and anticipate needs

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.