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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

CAI is hiring! We are looking for a Team Lead - SNAP Case Reading for a full-time, salaried opportunity that is onsite in Newark, DE. The Team Leader will lead the SNAP Case Reading team, ensuring efficient and effective operations across case reading services. This role requires a dynamic individual who can jump in to assist with any tasks, ensuring all processes run smoothly and meet Federal and State regulations.

What You’ll Do

Leadership and Management:

• Supervise and manage operational staff responsible for case reading SNAP cases
• Collaborate in the development and implementation of organizational policies, practices, procedures, and the attainment of operating goals
• Provide and communicate overall vision and direction for the program
• Provide guidance and role-modeling to all program staff

Operational Oversight:

• Conduct in-depth analysis of organizational processes and provide day-to-day support to ensure processes are running efficiently and effectively
• Monitor program/services metrics and staff productivity, creating and reviewing monthly metrics with clients
• Coordinate with other internal operations managers, as well as clients to meet and improve objectives
• Assess, identify, and report risks, develop mitigation plans, and act proactively to resolve any issues that may arise

Case Management:

• Monitor SNAP cases for review distributed from the client system and the assignment of work amongst the team daily
• Monitor all resource mailboxes, and ensure all requests are being handled in a timely manner
• Assist Case Review Analysts by ensuring case workers have made appropriate updates by the due date
• Investigate and document constituent complaints, provide supporting documentation, and testify before administrative bodies or court officials if necessary
• Identify fraud or abuse in the public assistance programs and report it appropriately
• Maintain the designated Excel spreadsheets to track metrics and provide reports on progress to the project’s manager
• Communicate with the Management Analysts and Solutions Consultant on a regular basis to determine workload volumes and delegate work as needed
• Assist with the workload and work Medicaid renewals or FFMs as necessary

Training and Development:

• Develop new procedures, update or change existing procedures, and communicate and train staff accordingly
• Create training materials, standard operation procedures, and serve as a resource for staff
• Train and support team members in the case reading procedures
• Provide training opportunities to the client based on error trends

What You’ll Need
Required:

• Associate Degree required; Bachelor’s Degree in a related field preferred
• Minimum of one year of management experience
• Minimum of one year case management or processing programs of assistance for State government experience
• Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience
• One year of data entry experience and customer service experience
• Experience with document imaging systems and related software
• Strong proficiency with Microsoft Office Suite
• Excellent organizational skills with strong attention to detail
• Strong written and verbal communication skills
• Ability to problem solve and work independently
• Solid interpersonal skills and ability to work as part of a team
• Ability to manage multiple priorities and drive work to completion
• Ability to evaluate and interpret complex policy and program information
• Familiarity with document imaging systems and related software
• Skill in communication, interpersonal relationships, motivation, organization, and management
• Transportation to/from office, dependable and on-time
• Available to work a minimum of one Saturday a month, if necessary
• Responsible and independent individual that wants to make a difference in the community
• Must be able to jump into any role as needed, providing support and ensuring smooth operations across all areas
• Flexibility to adapt to changing priorities and responsibilities

Preferred:

• Knowledge of SNAP or Public Programs of Assistance eligibility
• Bilingual verbal and written communication skills
• OnBase experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work involving sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.