Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Contribute to the development of team procedures and governance processes and advise FCRM stakeholders and teams of changes and enhancements to enterprise FCRM programs and requirements and where they may impact in the organization.
• Work with FCRM partners and other related groups (such as Compliance, Legal and Risk etc.) to support creation of documentation and reports required by external regulatory bodies and TD internal groups
• Conduct research, assess FCRM risks and controls, and otherwise contribute to a specialized team of FCRM compliance professionals, interacting with key stakeholders
• Provide governance oversight through management of the policy and training exemption governance and reporting processes to the FCRM Senior Executive Team (and related FCRM Sub-Committees)
• Assist FCRM team members in the use of Issues and Events system for tracking and reporting
• Prepare summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the FCRM program
• Deliver relevant subject matter expertise and FCRM advice to business / FCRM partners
• Interact with control functions within the organization
• Develop and deliver training programs for applicable employees across the Bank
• Conduct meaningful research, analysis, and assessment of FCRM program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise FCRM programs
• Prepare research, analysis, update tools and/or support training activities specific to risk assessment
• Contribute to the development of processes, procedures and guidance relevant to own specific FCRM function of expertise

SHAREHOLDER

• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Provide high quality service and advice to key business (FCRM) partners and monitor progress of initiatives, action plans, or similar activities
• Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high-risk issues
• Deliver relevant subject matter expertise and FCRM advice to business (FCRM) partners
• Participate as assigned in new or revised product initiatives, advise businesses on FCRM compliance requirements and ensure that those requirements are properly written into requirements for business projects
• Participate in FCRM level projects as needed, to facilitate and oversee changes to FCRM processes, systems, or practices
• Coordinate with other FCRM partners and business compliance partners to ensure consistency in the application of FCRM programs and standards across the enterprise
• Ensure relevant FCRM programs align with TD corporate philosophy and strategic direction
• Monitor FCRM industry developments and maintain strong knowledge of evolving regulatory requirements and assess potential impacts
• Contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk/ provide guidance for complex situations
• Comply with applicable internal and external audit and regulatory requirements and may actively provide support during Audit and Regulatory Reviews, providing recommendations and guidance as required
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Participate in responding to periodic exams/audits by regulatory bodies and Internal Audit, to determine level of BSA/FCRM compliance
• Contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Share industry knowledge for own area of expertise and participate in knowledge transfer within the team and function
• Grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities, providing guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for the function and the bank, both internally and/or externally

BREADTH & DEPTH

• Work independently as the senior analyst / subject matter expert and may coach and educate others
• Oversee and/or independently perform tasks from end to end
• Apply expert knowledge of business operations, products, services, methods and operating standards to drive unit or team performance
• Execute on more complex and/or non-standard requests
• Research and investigates a range of operational / reporting / process issues
• Recommend and implement solutions within own area of responsibility
• May need to coordinate / integrate work with other areas as needed
• Provide advanced analysis and/or specialized reporting to support business partners, functional areas or centres of expertise
• Require advanced technical / business / function knowledge for discipline supported
• High level of complexity in operational / reporting / process and/or analysis function requiring medium to longer term focus
• Represent the group as the lead or subject matter expert on projects / initiatives and/or at meetings across the organization
• Generally, reports to a Manager or Senior Manager Specialized FCRM

EXPERIENCE & EDUCATION

• Undergraduate degree or equivalent work experience
• 5+ years experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):