Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Senior Business Systems Analyst is responsible for eliciting the needs of stakeholders by investigating and clarifying their requests in order to determine underlying issues and causes. They act as the liaison between business and development teams for the purpose of aligning the designed and delivered solutions with the needs of stakeholders. Their activities include understanding enterprise problems and goals, analyzing needs and solutions, devising strategies, driving change, and facilitating stakeholder collaboration.

Position Responsibilities:

• Lead end-to-end requirements management from discovery through implementation and post-release support.
• Elicit, analyze, and document business, functional, system, and data requirements.
• Translate business requirements into epics, features, user stories, and acceptance criteria.
• Facilitate workshops and working sessions with business SMEs, product, engineering, compliance, and operational stakeholders.
• Analyze existing business processes and create process maps, workflows, and supporting documentation.
• Support solution design by identifying integrations, data mappings, process impacts, and upstream/downstream dependencies.
• Maintain traceability between requirements, development artifacts, test cases, and delivered solutions.
• Partner with Quality Engineering and business teams to develop test scenarios, support UAT, and validate business outcomes.
• Create and maintain documentation including business rules, data definitions, decision logs, BRDs, TRDs, and process flows.
• Support Agile delivery activities including backlog refinement, sprint planning, prioritization, and delivery execution.
• Act as a liaison between business, actuarial, operations, vendor, and technology teams.
• Support data analysis, reporting, ETL, system enhancements, regulatory initiatives, and production support activities.

Required Qualifications:

Experience

• 8+ years of overall IT industry experience.
• 5+ years of Business Analyst, Business Systems Analyst, Technology Business Systems Analyst, or IT Business Analyst experience supporting technology delivery initiatives.
• Experience gathering, analyzing, documenting, and managing business and functional requirements.
• Experience supporting Agile delivery teams and Agile ceremonies.
• Experience creating user stories, acceptance criteria, process flows, and requirements documentation.
• Experience partnering with QA/QE teams to support testing, defect triage, and UAT.

Technical and Analytical Skills

• Strong requirements elicitation, decomposition, prioritization, and change management skills.
• Ability to translate complex business rules into system requirements.
• Strong process analysis and systems-thinking capabilities.
• Ability to analyze data flows, integrations, and business impacts across multiple systems.
• Experience with Jira, Confluence, SharePoint, or equivalent requirements management tools.

Professional Skills

• Strong facilitation, communication, and stakeholder management skills.
• Ability to operate effectively in complex, highly regulated environments.
• Ability to work independently while collaborating across multiple teams and business functions.

Preferred Qualifications:

Preferred Qualifications: Technical Experience

• Experience with policy administration and claims processing platforms.
• Experience documenting data mappings, integrations, and business rules.
• Experience with data and reporting environments, ETL processes, or data architecture initiatives.
• Experience supporting modernization, automation, or straight-through processing initiatives.

Preferred Certifications

• CBAP, CCBA, PMI-PBA, CSM, CSPO, PMI-ACP, or similar Business Analysis/Agile certifications.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].