The Director Anti-Fraud, North America (2LOD/subject-matter expert) position is responsible for overseeing and challenging the fraud risk management strategy across US and Canada segments of Manulife/John Hancock. This role involves guiding fraud prevention, operations, and investigations to ensure alignment with corporate objectives and regulatory standards, particularly in the insurance and asset management sectors. Supporting the Global Head of Anti-Fraud, this individual contributor role is responsible for enhancing Manulife's global fraud risk management program and involves providing strategic oversight and ensuring regulatory compliance across all fraud risk initiatives.

The role is pivotal in developing and implementing comprehensive fraud monitoring programs and involves significant collaboration with cross-functional leaders in technology, information security, compliance, legal, investigative services, audit, and business units.

Position Responsibilities:

• Strategic Leadership: In partnership with Global Anti-Fraud colleagues and 1LOD stakeholders, oversee the development and implementation of a fraud risk management strategy, collaborating with business unit leaders and supporting teams across US and Canada. Provide oversight and challenge to ensure fraud risk management practices are robust and aligned with strategic objectives.

• Fraud Technology and Scheme Expertise: Utilize comprehensive knowledge of fraud detection and prevention technologies to enhance the organization’s capabilities. Ensure the maturity and effectiveness of fraud detection schemes across insurance and asset management.

• Business Integration: Provide oversight and challenge to ensure the Fraud Risk Management framework is embedded across business segments, fostering a proactive fraud risk culture. Support regional and local compliance teams in deploying and overseeing effective fraud management strategies as needed.

• Operational Excellence and Crisis Management: Provide oversight and challenge to drive best-practice and ensure the standardization, automation, and process improvements across all markets to strengthen the fraud risk management infrastructure. Provide oversight and challenge to ensure Manulife has appropriate crisis management protocols for significant fraud incidents, ensuring swift and effective responses.

• Regulatory Engagement: Cultivate relationships with US and Canada regulators, industry forums, and peer institutions to influence the broader fraud risk landscape. Ensure compliance with international and local regulatory frameworks, maintaining updated documentation for all fraud risk policies and standards.

• Risk Management and Governance: Ensure comprehensive fraud risk identification, prevention, and detection across all business units. Recommend process changes to reduce risk exposure.

Required Qualifications:

• Experience: 8+ years of experience in Financial Crime and/or Fraud risk management, AML/ATF, compliance, or risk management, preferably in the financial sector.

• Strategic Implementation: Track record in designing, developing, and implementing large-scale, standardized, risk management systems and processes.

• Global Financial Acumen: Experience with a large financial institution operating globally is advantageous.

• Communication Proficiency: Excellent written and oral communication skills, with the ability to articulate complex fraud and regulatory concepts in business terms.

• Influencing Skills: Track record of using various persuasive techniques and utilising frameworks to drive changes to business processes and outcomes.

• Regulatory Expertise: Experience in supporting regulatory engagement and reporting.

• Organizational Skills: Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.

• Collaborative Approach: A stakeholder-oriented approach to managing relationships and collaborating across business units and functional departments, with an energetic and service-oriented style.

• Hands-on and Results-Oriented: Proactive, results-oriented individual with the ability to balance multiple priorities and projects.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.