About Open

Open is building the category of AI-native customer communication.

For decades, companies have managed customer conversations through ticketing systems, helpdesks, call centers, and fragmented automation tools. These systems were built to help humans process customer requests.

We believe that era is ending.

The next generation of customer communication will be run by intelligent agents that can understand customers, reason across company knowledge and systems, take action, and communicate proactively, not just wait for customers to reach out.

Open is the platform for that new world.

Companies use Open to deploy autonomous AI agents across chat, email, WhatsApp, and voice, both inbound and outbound. These agents can resolve support requests, follow up with customers, recover missed opportunities, re-engage leads, trigger conversations at the right moment, and execute complex customer-facing workflows end to end.

Open does not just help companies respond faster. It gives them an intelligent communication layer that can decide when to engage, what to say, what action to take, and how to move the customer forward.

Over time, customer communication will stop being a collection of tickets and campaigns managed by separate systems. It will become one intelligent layer that continuously understands, acts, and communicates on behalf of the company.

Our ambition is to make Open the default infrastructure through which companies communicate with their customers.

Not another helpdesk.

The system of intelligence for customer communication.

We are backed by Y Combinator, SpaceTime, and Pioneer Fund.

The Role

We are hiring a RevOps Specialist to own our go-to-market systems and data. You will keep HubSpot clean and reliable, build the reporting the team runs on, and automate the busywork out of our sales, marketing, and customer success motion.

What You'll Do

• Own and maintain HubSpot: pipelines, properties, workflows, and data hygiene.
• Build dashboards and reporting for pipeline, conversion, and revenue metrics.
• Automate lead routing, enrichment, and handoffs between marketing, sales, and customer success.
• Manage integrations between HubSpot and the rest of our tool stack.
• Document processes and help the team use our systems well.

Requirements

What We're Looking For

• 2+ years in revenue operations, sales operations, or a similar systems role.
• Hands-on HubSpot experience: workflows, properties, reporting, and integrations.
• Strong spreadsheet and data skills; comfortable untangling messy CRM data.
• Process-minded and organized; you leave systems cleaner than you found them.
• Excellent English communication: clear writing and confident speaking.
• Ability to operate effectively in a fast-moving startup: speed, customer impact, and getting things done.

Benefits

What We Offer

• YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.
• Outsized career trajectory early team members grow into leadership as we scale globally.
• Real ownership your work will be seen, felt, and talked about company-wide.
• High-trust team no politics, no bureaucracy; we move fast and support each other.
• Competitive compensation top-of-market salary plus equity and full benefits.