At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

A techno-functional manager responsible for strategic service lifecycle management of the integration platforms and the services (APIs and microservices) aiming to exceed service commitments to stakeholders and to maximise these investments.

The Platform Management Manager role is responsible for the overall health, performance, and lifecycle of technology platforms. This includes defining the platform strategy and roadmap, overseeing day-to-day operations and maintenance, ensuring compliance and security, managing resources, and driving continuous improvement initiatives. This role is critical in maximizing the value and effectiveness of product platforms to meet business objectives and stakeholder needs.

DUTIES AND RESPONSIBILITIES:

Platform Strategy and Planning

• Platform Roadmapping/Innovation and technology adoption (i.e., modernization and decommissioning of platforms based on business and technical needs)

Platform Management

• Platform Operations and Maintenance - to ensure availability, reliability and performance 

• Capacity planning and resource management to ensure both immediate and future platform demands are met. 

Platform Governance and Compliance

• Establish policies and procedures to ensure compliance to regulatory (if applicable), security and data privacy

• Perform regular platform audit and reviews for security, compliance, performance and configurations

• Ensures that Platform SLAs are met for service requests

• Regular alignment and reporting with stakeholders on business performance of platforms in terms of revenue vs cost to operate. 

Platform Risk and Incident Management

• Disaster Recovery and Business Continuity

• Bug fixing and Issue resolution

• Define and execute the integration service operating model (service description, SLA and reporting)

• Drive continuous service improvements as well as for underlying processes 

• Ensure that changes follow the defined process

• Define the relevant monitoring and reporting 

• Measure and report KPIs related to integration platforms and services (golden signals)

• Establish strong relationships with stakeholders and leverage those relationships to ensure maximum performance and value return for customers

• Create, maintain, and enforce API/service guidelines and principles

• Develop and drive action plans to tackle immediate and ongoing service-related issues proactively

• Identify initiatives to maximise investments and reduce total cost of ownership for Globe integration platforms

REQUIREMENTS:

• At least 10-15 years hands-on service delivery work experience. This should include service design, service lifecycle management, API lifecycle management and governance, or platform lifecycle management.

• Previous work experience in a telco or tech integration companies is preferred

• Proficient - ITIL Service Delivery Practices, Financial Management

• Basic - API data application development and maintenance

• Bachelor’s Degree in any related field

• Certifications/ Licenses: ITIL v3 or v4

• Soft Skills: Leadership, Problem Solving, Communication, Time Management, Data Analysis

• Hard Skills: IT Operations Management, Project Management, Application Lifecycle Management, Software Delivery Lifecycle, Knowledgeable in cloud platforms, Business Process Orientation Agile methodology

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.