What is the opportunity?

As Product Owner of the Client 360 Platform, this role will be responsible for the business needs and capabilities required in the implementation and enhancement of the new Salesforce.com Financial Services Cloud (FSC) instance across Personal Banking and Commercial Banking. This role will enable over 35,000 employees to provide a best in class sales and service capabilitites deepen relationship with all clients. Client360 is a CRM platform and the primary Advisor platform for sales and service interactions in Retail, Business Financial Services, Group Solutions, Private Banking, Advice Centre, and Operations.

What will you do?  

• Create and maintain the product roadmap and backlog

• Analyzing users stories and/use cases/requirements for validity and feasibility

• Collaborate closely with other team members and departments to prioritize the user stories/EPIC

• Execute all levels of testing (System, Integration, and Regression)

• Detect, track software defects and inconsistencies and apply quality engineering principals throughout the Agile product lifecycle

• Determines operational objectives by studying business processes and functions; gathering information; evaluating output requirements and formats.

• Improves current processes by studying current practices; designing modifications leveraging Salesforce application design.

What do you need to succeed? Must have: 

• Undergraduate degree coupled with minimum of 5 years of experience as a Product Owner, with at least 3 years of experience working with Salesforce

• Strong understanding of Salesforce configuration, customization, and administration

• Demonstrated ability to understand user needs and create intuitive user experiences

• Strong knowledge and experience with Agile Best Practices / Scrum methodologies

Nice-to-have:

• Previous experience working in the banking industry

• Salesforce certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Opportunities to do challenging work

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.