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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This individual will be responsible for processes within the US & CA regions:

- Handle inbound calls from customers in the United States to assist them with updating banking information or processing one-time payments.

- Execute process-related macros for different countries.

- Make outbound calls to support customers in updating their payment information.

- Prepare and issue letters through internal systems to inform customers of their account statements.

- Process disputes, balance reviews, and adjustments as required by the respective workflows.
- Senior-year student or graduate in administrative or related fields.

- Mandatory English proficiency: Intermediate level (65% - 70%).

- Intermediate Excel skills and knowledge.

- Punctuality and strong sense of responsibility.

- Ability to work effectively in a team environment.

- Assertive and professional communication skills.

Employee Type:
 

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