At the Senior Consultant level, this role offers broad accountability for service quality, operational performance, and team effectiveness at a regional level. You will shape how services are delivered, act as a senior escalation point for clients and stakeholders, and lead teams through operational challenges and change. This is an opportunity to combine deep domain expertise with leadership responsibility, driving sustainable service excellence and contributing to the strategic direction of the Managed Services function.

What You Will Do

Training, Procedures & Professional Standards

• Ensure operational standards, procedures, and runbooks are maintained, reviewed, and updated at least annually.

Service Delivery & Regional Performance

• Take accountability for regional service delivery, ensuring KPIs are consistently met.
• Oversee day‑to‑day operational performance, ensuring exceptions and outstanding items are closed within agreed timelines.
• Maintain clear performance and capacity metrics to support planning and efficiency initiatives.

Exceptions & Data Quality Oversight

• Provide senior oversight of complex or high‑risk exceptions.
• Become directly involved in priority operational issues where required.

Client & Stakeholder Escalation (RSD)

• Act as the senior regional escalation point for internal and external stakeholders.
• Provide clear, timely communication on issues, impact, and next steps.

Incident Management & Governance

• Review, sign off, and report on incident reports where root cause relates to regional operations.
• Ensure incident learnings and preventive actions are implemented effectively.

Controls, Compliance & Audit Readiness

• Monitor and ensure robustness of operational controls across the region.
• Uphold high standards of operational discipline and audit readiness.

Reporting & Management Insight

• Ensure regional performance and capacity reporting is accurate, meaningful, and supports decision‑making.

Resource Management & Leadership

• Ensure effective allocation of team members to maintain full production coverage, including holidays and peak periods.
• Perform people‑leadership responsibilities, including coaching, motivation, and performance support.

Handover, Change & Continuous Improvement

• Oversee regional and global handovers to ensure continuity of service.
• Oversee product or project handovers into Production.
• Support operational improvement and efficiency initiatives across teams. 

Who you are:

• Strategic understanding of EDM Services and client value, used to guide prioritisation, escalation decisions, and service direction.
• Deep understanding of EDM services and the value they deliver to clients.
• Strong knowledge of data ingestion, processing, and the underlying datasets used across the investment landscape.
• Leverages tooling and metrics to drive oversight, prioritisation, and governance decisions.
• Owns regional coordination, ensuring seamless follow‑the‑sun operations and stakeholder alignment
• Experience mentoring colleagues or providing SME guidance in a specialist domain.
• Amenable to work 2-3x RTO.

What you will gain

In this role, you’ll have the opportunity to develop and expand your expertise in the following areas:

• Use analytical outputs to inform governance, capacity planning, and service improvement.
• Apply dataset knowledge to client conversations, prioritisation, and service decisions.
• Own oversight responsibilities, audit readiness, and incident governance outcomes.
• Skilled in stakeholder management with the confidence to lead client discussions and represent service teams.
• People development: Gain experience mentoring colleagues and, where relevant, taking on line‑management responsibilities.
• Specialist depth: Deepen your subject‑matter expertise in a specific asset class, capability, or technology.
• Technical & market exposure: Expand skills in Python, data analysis, and key market datasets across indices, ESG, ratings, and corporate actions