Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.

Responsibilities:

• Use data science and analysis to identify trends, understand root causes, uncover actionable insights, and recommend operational improvements

• Source, validate, transform, and integrate data from workforce management, contact center, vendor, capacity, productivity, and performance platforms.

• Build and maintain dashboards, automated reports, ETL workflows, data quality checks, and recurring data distributions that support business goals and operational decision-making

• Apply SQL, Python, statistical methods, and emerging AI capabilities to support forecasting optimization, scenario analysis, and prescriptive insights

• Participate in collaborative reporting and design sessions with organizational stakeholders and business owners to design, build, and deliver scalable reporting solutions

• Attend Agile standup meetings, provide timely status updates, support UAT and deployment readiness, and effectively communicate risks, blockers, and dependencies

• Collaborate with other developers to create and maintain scalable processes, reusable logic, documentation, governance standards, and development best practices

• Partner with Performance Optimization, Scheduling, Strategic teams, technology partners, and business stakeholders to deliver insights that inform critical decisions and help achieve goals

• Manage multiple projects and shifting priorities while producing accurate, timely, and high-quality work

• Other duties as assigned

Required Qualifications:

• 1+ years of SQL and/or SAS Coding experience

• 1+ years of Tableau experience

• Experience with Python and statistical methods in understanding relationships in data

• Advanced Excel proficiency

• Strong written and oral communication skills with broad business acumen

• Ability to manage multiple projects in a complex and rapidly-changing environment

• Excellent time management skills

• Ability to work independently as well as part of a team

• Strong analytical and problem-solving skills to effectively communicate with technical and non-technical audiences and quickly elevate any risks or challenges.

• Positive Attitude and willingness to learn

Desired Qualifications:

• Advanced analytical and quantitative skills with demonstrated ability in using data and metrics to identify root causes

• Experience with SSMS, Oracle, Hadoop, Teradata

• Familiar with SDLC and Project management concepts and tools, such as Agile and Jira

• 2+ years of SAS EG / SAS Studio, or R experience

• Bachelor’s degree, ideally in a quantitative discipline such as mathematics, statistics, economics, business, engineering, finance, or operations research

Skills:

• Business Analytics

• Business Intelligence

• Data Quality Management

• Fraud Management

• Monitoring, Surveillance, and Testing

• Collaboration

• Data Visualization

• Oral Communications

• Problem Solving

• Written Communications

• Analytical Thinking

• Critical Thinking

• Data and Trend Analysis

• Innovative Thinking

• Research

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY II (MD5032), US - NV - Las Vegas - 1351 N Town Center Dr (NV1507), US - NY - Utica - 5701 Horatio St - 5701 Horatio Arterial (NY7501), US - VA - Richmond - 8011 VILLA PARK DR - VILLA PARK OPS CENTER BLDG B (VA2125)

Pay and benefits information

Pay range

$83,800.00 - $127,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.