Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.

Responsibilities:

• Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

• Leads coordination of the production of product performance reports and updates for senior management

Line of Business Job Description:

Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require compassionate touch, high attention to detail, management of complex or high-risk situations, adjustments for unique product or situation combinations and education of internal partners.  We respond rapidly to an evolving set of products, compliance requirements, and client needs.  SSFO practices excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth. The Specialized Servicing & Fulfillment Operations team is seeking a highly technical and analytically driven individual to join our team as a Consumer Product Strategic Analyst III, supporting advanced analytics and reporting initiatives across the organization. 

Responsibilities: 

• Performs advanced analytics on financial, market, and portfolio data to identify opportunities to improve risk, profitability, and operational performance
• Owns end-to-end analytical workstreams, translating complex data into actionable insights and strategic recommendations for business partners and senior leadership
• Identifies and communicates key trends based on economic conditions and portfolio performance, enabling proactive decision-making
• Partners with cross-functional teams, including Risk, Product, and Operations, to support and influence strategic initiatives and large-scale programs
• Develops scalable reporting and analytics solutions to support performance monitoring, forecasting, and operational execution

​Required Skills: 

• 3+ years financial industry experience
• Demonstrated advanced analytical and problem-solving skills
• Experience working with large, complex datasets
• Strong communication skills, including ability to translate complex technical concepts into executive-level insights
• Understanding of workflow, SLAs, and operational performance metrics

3+ Years of strong hands-on proficiency expected in several of the following:

• SQL (query optimization, data modeling, controls)
• Tableau (dashboard development, governance, performance optimization)
• Alteryx (workflow development, server scheduling, governance)
• Python (data processing, packaging, testing, reproducibility)
• PowerQuery
• Data visualization and storytelling techniques
• Experience building scalable reporting and analytics solutions
• Experience supporting centralized reporting environments, data governance, or control frameworks
• JavaScript
• PowerShell

Skills:

• Business Analytics

• Business Intelligence

• Data Quality Management

• Fraud Management

• Monitoring, Surveillance, and Testing

• Collaboration

• Data Visualization

• Oral Communications

• Problem Solving

• Written Communications

• Analytical Thinking

• Critical Thinking

• Data and Trend Analysis

• Innovative Thinking

• Research

Shift:

Hours Per Week: