About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

1. Provide the client with comprehensive, timely and extensive support for enterprise tools
2. Assist in developing, maintaining and implementing the training materials
3. Perform tools and applications demos to clients
4. Assist in migrating customers onto the tools and applications
5. Assists with monitoring and controlling tools and applications timelines by performing the work to compare actual performance with planned performance 
6. Responsible with providing input and status updates to management as needed
7. Uses problem solving, critical thinking skills and independent thinking to overcome challenges
8. Adapts to cultural and organizational climates across global teams
9. Perform ad hoc requests as needed
10. Create metrics for the enterprise
11. Assist with testing enhancements as needed.

Years of Experience: 1-3 years of experience with tools and applications with direct client support
Education: A College or University degree and/or relevant proven work experience is preferred
Competencies/Skills:

• Technically competent to act as first point of reference for day-to-day queries, and serves as a liaison to related areas

• Excellent oral and written communication skills, especially in writing

• Knowledge of MS access and excel

• Excellent organizational and analytical skills 

• Demonstrates excellent analytical, consultative, communication and judgment skills.

• Operates under general supervision but works on own most of the time

• Focuses on maintenance and implementation of policies and procedures in the function, building towards becoming an area expert

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Manila Office

The Northern Trust Manila office celebrated a decade of excellence in 2024. Through agility, resiliency, innovation, and excellence, they have evolved into a dynamic hub with diverse capabilities and a thriving workforce of over 1,200 - driving meaningful impact and sustainable growth. Learn more.