𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟲𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟵𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟲-𝟵 𝗟𝗣𝗔)

Experience: 8+ yrs

Location: Mumbai, Maharashtra, India

Job Type: Full-time

We are looking for an experienced and results-driven Store Manager to oversee end-to-end store operations, drive sales performance, deliver an exceptional customer experience, and lead a high-performing retail team.

The ideal candidate will have strong expertise in retail operations, sales management, team leadership, inventory control, customer relationship management, and store performance optimisation. The role requires a hands-on leader who can manage daily operations while consistently achieving business and customer-service objectives.

Requirements

Key Responsibilities

• Manage day-to-day store operations and ensure smooth and efficient functioning.
• Drive store sales, revenue, and profitability in line with business targets.
• Monitor key retail metrics including sales, conversion, average transaction value, and team KPIs.
• Lead, motivate, coach, and develop store sales and support teams.
• Set individual and team targets and monitor performance against agreed objectives.
• Ensure consistently high standards of customer service and overall customer experience.
• Handle customer queries, complaints, and escalations and ensure timely resolution.
• Monitor inventory levels, stock movement, product availability, and replenishment requirements.
• Coordinate with warehouse, logistics, merchandising, and internal support teams.
• Ensure effective visual merchandising and maintain high standards of store presentation.
• Maintain store hygiene, discipline, safety, and operational standards.
• Monitor billing, cash handling, daily sales reconciliation, and store documentation.
• Conduct regular stock checks and support inventory audits and reconciliation.
• Ensure adherence to retail SOPs, company policies, and operational processes.
• Analyse sales, inventory, and performance reports and implement corrective actions where required.
• Support promotional campaigns, new product launches, customer events, and other store initiatives.
• Prepare and share regular MIS, sales, inventory, and performance reports with management.

What Makes You a Great Fit

• 8+ years of experience in retail store management, retail operations, sales, or a related field.
• Strong experience managing end-to-end store operations and sales performance.
• Proven ability to lead, motivate, and manage retail sales and support teams.
• Strong understanding of sales targets, KPIs, conversion, revenue, and performance management.
• Hands-on experience with inventory management, stock control, replenishment, and audits.
• Strong customer relationship management and customer-service skills.
• Experience handling customer complaints, escalations, and service recovery.
• Good understanding of visual merchandising and store presentation standards.
• Experience managing billing, cash handling, daily sales reporting, and store documentation.
• Strong analytical skills with the ability to interpret sales and inventory data and take corrective action.
• Excellent communication, interpersonal, negotiation, and problem-solving skills.
• Strong organisational skills with the ability to manage multiple operational priorities.
• Proactive, commercially aware, and hands-on approach to retail leadership.
• Ability to maintain operational discipline while creating a positive and customer-focused store environment.