Position Summary:

The Deductions Analyst I is responsible for independently managing and resolving a wide range of customer deductions.  This is a mid-level role that works closely with other departments to resolve disputed claims or debits and monitor system for outstanding deductions.  The   responsibilities focus on investigating and problem solving for customers. This role will deal with a wide range of situations and should feel comfortable working through conflict and directing others. The Deductions Analyst I is a primary liaison in Customer Care for internal and external customers that have questions related to the status of a credit for returned material or credit though short payment of invoices. In any situation, the goal is to tactfully negotiate and reach a resolution where both parties are satisfied.

Major Responsibilities:

• Approve/deny all deductions and claims based on policy, appeal denied return items, and assist with dispute resolution
• Review debit information and direct customer calls to obtain missing information.
• Make strategic recommendations on stagnant deductions by thoroughly investigating the deduction and ensuring that all supporting documentation are considered, resulting in the recommendation.
• Responsible for distributing credit copies and supporting documents.
• Assisting with escalations and support needed in the team
• Provide a seamless customer experience through expertise, ownership, accountability, and responsiveness to customer inquiries.
• Resolving customer complaints, disputes, as well as identifying and managing the risk factors that lead to them.
• Process credits, handle disputes, and investigate invoice statuses.
• Facilitate discussions on issue resolution.
• Works in SAP or Oracle
• Works in SAP Dispute Management
• Write denial letters to customer for debits/claims that are denied.
• Job duties include but are not limited to the above.

Required Education / Experience / Skills:

• 4-Year College Degree
• Finance related course or any business management course (with accounting units preferred)

Job related experience:

• 2-4 years of relevant experience in deductions, accounts receivable, accounting, or customer financial services
• Experience working with large retailers or key accounts is preferred.

Specific Knowledge:

• Practical knowledge in ERP Applications (Oracle, Esker, any applicable Finance ERP)
• Proficient in MS Office applications (MS Word, Excel and PowerPoint)
• Internal Audit Control

Skills:

• Advanced analytical and problem-solving abilities.
• Strong understanding of trade promotions, logistics, and credit/deduction processes.
• Team player
• Dependable
• Organized
• Good interpersonal skills
• Willing to extend working hours and during holidays
• With high regard to integrity
• Can adapt to a fast-paced environment

Travel:  Not Required

Language: English as required by the support

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