The Associate – Accounts Receivable is responsible for the Order-to-Cash activities of its Business Lines covering billing, collections, cash application, and revenue recognition and reporting — ensuring accuracy, timely recovery of receivables, and clear visibility of customer outstanding balances for the business.

The role brings standardisation to customer-level visibility of revenue, invoicing and outstanding balances, and holds ownership of collections performance for an assigned customer portfolio, including ageing, DSO and overdue exposure. It requires a sound understanding of the business and its revenue drivers, the ability to manage large data sets and present up-to-date insights, control over pricing in the revenue systems, and effective partnering with Sales and Account Management on outstanding invoices, billing queries and customer escalations.

Requirements

KEY RESPONSIBILITIES

• Maintain up-to-date, detailed pricing data to support invoicing and revenue management.
• Apply control checks on invoicing data across all revenue streams.
• Participate in the end-to-end Accounts Receivable process, from invoice generation through to collection and cash application.
• Prepare, review and issue customer invoices accurately and on schedule, ensuring supporting data, tariffs and contractual terms are correctly applied before dispatch, and resolving discrepancies prior to release.
• Manage collections for an assigned customer portfolio: monitor ageing reports, follow up on overdue invoices through structured dunning, and escalate long-outstanding or high-risk accounts in line with the agreed escalation matrix.
• Issue statements of account and payment reminders, and record committed payment dates and collection notes to maintain a reliable receivables and cash-inflow forecast.
• Perform cash application on a daily basis, allocating incoming receipts to the correct customer invoices and matching remittance advices accurately.
• Interact with Sales and Account Management on outstanding invoices — sharing overdue positions, obtaining customer feedback, resolving billing queries and disputes, and jointly agreeing recovery actions on ageing accounts.
• Coordinate and assist in year-end finalisation and audits, providing AR schedules and supporting documentation.

REQUIREMENTS

Minimum Education/Qualification: Bachelor of Commerce (CMA, CA, B. Com or BBA); accounting certifications an advantage.

Min. Experience :

• 4+ years’ experience in accounts receivable, billing or order-to-cash

• Direct communication with customers on billing and collections matters

Industry

• • Order-to-cash, billing, collections or revenue accounting environment
• • Maritime technology, shipping services or a transaction-based business preferred

Technical Skills

• Hands-on experience across the end-to-end order-to-cash cycle: billing, collections and cash application
• ERP experience (NetSuite or equivalent), including the AR and billing modules
• Maintenance of pricing and tariff data in revenue systems, including approval controls

• Control over credit notes and amendments to issued invoices
• Cash application, remittance matching and clearing of unapplied, unidentified or short-paid receipts
• Statements of account, structured dunning and escalation processes
• Revenue reconciliation between invoicing and operational data
• Monthly revenue reporting, budget deviation analysis and forecasting models
• Analytics and data visualisation tools (e.g. Power BI) for AR, billing and revenue reporting
• Advanced Excel, with the ability to manage and interpret large data sets

Languages : English (fluent)

Benefits

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