About Open

Open is building the category of AI-native customer communication.

For decades, companies have managed customer conversations through ticketing systems, helpdesks, call centers, and fragmented automation tools. These systems were built to help humans process customer requests.

We believe that era is ending.

The next generation of customer communication will be run by intelligent agents that can understand customers, reason across company knowledge and systems, take action, and communicate proactively, not just wait for customers to reach out.

Open is the platform for that new world.

Companies use Open to deploy autonomous AI agents across chat, email, WhatsApp, and voice, both inbound and outbound. These agents can resolve support requests, follow up with customers, recover missed opportunities, re-engage leads, trigger conversations at the right moment, and execute complex customer-facing workflows end to end.

Open does not just help companies respond faster. It gives them an intelligent communication layer that can decide when to engage, what to say, what action to take, and how to move the customer forward.

Over time, customer communication will stop being a collection of tickets and campaigns managed by separate systems. It will become one intelligent layer that continuously understands, acts, and communicates on behalf of the company.

Our ambition is to make Open the default infrastructure through which companies communicate with their customers.

Not another helpdesk.

The system of intelligence for customer communication.

We are backed by Y Combinator, SpaceTime, and Pioneer Fund.

The Role

We are hiring an Account Executive to own the full sales cycle for the German-speaking market: building pipeline, running discovery and demos with support and CX leaders, shaping business cases, and closing enterprise deals. You will work closely with our founders, Customer Engineering, and Customer Success to turn interest into successful, referenceable customers.

What You'll Do

• Own the full sales cycle from first conversation to signed contract.
• Build and manage a pipeline of enterprise accounts in the German-speaking market.
• Run discovery calls and product demos with support, CX, and operations leaders.
• Work with Customer Engineering to scope solutions and proofs of concept.
• Negotiate commercial terms and close deals.
• Feed what you learn from prospects back into the product team.

Requirements

What We're Looking For

• Native or professional fluency in German (spoken and written).
• 3+ years of closing experience in B2B SaaS sales.
• A track record of meeting or exceeding targets.
• Comfortable selling to enterprise stakeholders across business and technical teams.
• Excellent English communication: clear writing and confident speaking with enterprise stakeholders.
• Ability to operate effectively in a fast-moving startup: speed, customer impact, and getting things done.

Benefits

What We Offer

• YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.
• Outsized career trajectory early team members grow into leadership as we scale globally.
• Real ownership your work will be seen, felt, and talked about company-wide.
• High-trust team no politics, no bureaucracy; we move fast and support each other.
• Competitive compensation top-of-market salary plus equity and full benefits.