About the Job

We are seeking an Internal Audit Manager to establish and lead the Internal Audit function for a fast-growing, regulated Payment Service Provider processing high volumes of digital transactions. This role is critical in ensuring the Company operates with strong governance, effective internal controls, and in full alignment with regulatory expectations.

As Internal Audit Manager, you will act as an independent and objective assurance partner to the Board of Directors and Senior Management. You will design the internal audit framework from the ground up, define audit priorities based on risk, and ensure that key operational, technology, financial, and compliance controls function effectively as the Company scales.

This role requires strong judgment and the ability to balance regulatory rigor with the realities of a high-growth fintech environment.

Minimum Qualifications

• 4-8 years of experience in Internal Audit, Risk, or related assurance functions within financial services, payment companies, fintech, or technology-driven environments.
• Proven experience in managing end-to-end audit engagements
• Strong understanding of payment operations, digital transaction flows, system controls, and regulatory expectations.
• Experience interacting with regulators, external auditors, and senior executives.
• Strong communication and stakeholder management skills.
• Fluency in Indonesian and English.

Preferred Qualifications

• Professional certifications such as CIA, CPA, CISA, or equivalent are highly preferred.

You May Be a Good Fit If

• You believe Internal Audit should enable the business, not block it.
• You are comfortable challenging senior stakeholders with facts and data.
• You can translate regulatory and audit requirements into practical, workable controls.
• You thrive in fast-moving, imperfect environments and can build structure from ambiguity.

Key Responsibilities and Expected Outcomes

Internal Audit Strategy & Governance

• Establish and maintain the Internal Audit charter, methodology, and annual audit plan in accordance with regulatory expectations and best practices.
• Develop a risk-based audit universe, prioritizing areas such as payment processing, system controls, reconciliation, fraud risks, regulatory reporting, and third-party dependencies.
• Ensure Internal Audit remains independent from operational functions.
• Set audit quality standards and foster a culture of integrity, independence, and constructive challenge.
• Continuously uplift audit capabilities, especially in technology-enabled and transaction-heavy environments.

Audit Execution Oversight

• Oversee end-to-end internal audits covering operational, technology, financial, and compliance execution areas.
• Review and approve audit scopes, findings, and recommendations to ensure clarity, accuracy, and practicality.
• Ensure audits focus on control effectiveness, not merely documentation.

Reporting & Stakeholder Management

• Report audit results, key issues, and systemic risks to Senior Management and the Audit Committee / Board.
• Track and monitor management action plans and remediation progress.
• Serve as the primary liaison with regulators and external auditors on internal audit matters.

About the Job

We are looking for an Internal Audit Manager to lead day-to-day audit execution in a regulated, high-volume payment business. This role sits at the core of the Internal Audit function and is responsible for converting audit plans into high-quality, actionable audit outcomes.

You will manage audit engagements end-to-end, supervise audit staff, and work closely with process owners across Operations, Technology, Finance, Risk, and Compliance to assess control effectiveness and drive remediation.

Minimum Qualifications

• 2-4 years of experience in Internal Audit, Risk, or related functions within financial services, payments, fintech, or technology companies.
• Strong understanding of internal controls, audit techniques, and risk assessment.
• Strong analytical, communication, and people management skills.
• Fluency in Indonesian and English.

Preferred Qualifications

• Exposure to transaction processing, system access controls, reconciliations, and operational risk is highly preferred
• Professional certifications (CIA, CPA, CISA) are a plus.

You May Be a Good Fit If

• You enjoy digging into processes and figuring out how things actually work.
• You can balance attention to detail with big-picture risk thinking.
• You communicate findings firmly but constructively.
• You are comfortable working in fast-growing, evolving organizations.

Key Responsibilities and Expected Outcomes

Audit Planning & Execution

• Execute internal audits based on the approved annual audit plan.
• Define audit objectives, scope, and testing approach for assigned audits.
• Perform walkthroughs, control testing, and root cause analysis for identified issues.
• Ensure audit documentation and evidence meet internal standards.

Reporting & Follow-Up

• Draft clear, concise audit reports highlighting risks, control gaps, and practical recommendations.
• Discuss findings constructively with process owners and management.
• Monitor remediation progress and validate closure of audit findings.

Cross-Functional Collaboration

• Work closely with Compliance, Risk, Technology, Operations, and Finance teams to understand evolving processes and risks.
• Support regulatory exams and external audits where relevant to internal audit scope.

About the Job

We are looking for a hands-on Tax Manager to manage all tax matters in Indonesia. The ideal candidate is not only capable of managing a team and driving tax strategy, but is also comfortable being directly involved in day-to-day tax operations.

You will play a key role in ensuring full tax compliance across multiple entities within Indonesia group structure, while handling complex matters such as tax audits, Transfer Pricing documentation, and corporate income tax filings (SPT Badan).

Minimum Qualifications

Education & Certification

• Bachelor’s degree in Accounting, Taxation, or related field
• Brevet A & B required, Brevet C is a strong advantage

Experience

• Minimum 6–10 years of experience in tax
• Proven experience in:
• Handling tax audits (pemeriksaan pajak)
• Preparing/reviewing SPT Badan
• Preparing/reviewing Transfer Pricing Documentation
• Experience handling tax matters across multiple entities within a group structure (mandatory)
• Experience managing a team is preferred, but not mandatory if strong leadership potential

Technical Skills

• Strong knowledge of Indonesian tax regulations (PPh, PPN, TP)
• Hands-on experience with:
• e-Faktur
• e-Bupot
• Coretax system
• Strong analytical and problem-solving skills

Soft Skills

• Hands-on, detail-oriented, and willing to be involved in execution
• Strong sense of ownership and accountability
• Good communication skills (able to deal with tax authorities and stakeholders)
• Able to work in a lean and fast-paced environment

Preferred Qualifications

• Background from a reputable tax firm or in-house tax in a complex organization
• Experience handling multi-entity and intercompany transactions
• Comfortable working with ambiguity and building processes
• Strong accounting knowledge or prior experience in accounting roles is highly preferred (e.g. experience in financial reporting, reconciliations, or general ledger)

Responsibilities

Tax Compliance & Reporting

• Oversee and ensure timely and accurate filing of:
• Corporate Income Tax Return (SPT Badan) across multiple entities
• VAT (PPN/PPNJLN), Withholding Taxes (PPh 21/23/26 etc), and other relevant taxes
• Ensure completeness of Withholding Tax Slips (Bupot) received from customers
• Review and prepare key tax workings and reconciliations when necessary
• Ensure consistency and compliance across entities within the group

Tax Audit & Dispute Management

• Lead and manage tax audits (pemeriksaan pajak) across entities
• Prepare and/or directly handle audit responses (SP2DK, STP and other tax letters), supporting documents, and reconciliations
• Liaise with tax authorities and manage queries professionally
• Handle tax objections, appeals, and dispute resolution

Transfer Pricing (TP)

• Prepare and/or review Transfer Pricing Documentation (Local File, Master File, CbCR where applicable)
• Ensure compliance with Indonesian TP regulations and OECD guidelines
• Support intercompany transactions and ensure alignment across group entities

Tax Advisory & Risk Management

• Provide practical tax advice on business transactions and new initiatives
• Identify tax risks across entities and propose mitigation strategies
• Monitor regulatory changes and assess impact on the group

Hands-on Execution

• Act as a “player-coach” - actively involved in execution, not just oversight
• Personally handle complex or high-risk tax matters when needed
• Stay close to details and ensure accuracy of key deliverables

Stakeholder Management

• Collaborate with Finance, Accounting, and other departments across entities
• Liaise with external tax consultants, auditors, and advisors
• Act as main PIC for tax-related matters internally and externally

Process Improvement & Systems

• Improve tax processes, controls, and documentation across entities
• Support implementation and usage of tax systems (e.g. e-Faktur, e-Bupot, Coretax)
• Drive standardization and efficiency within the group

About the Job

The Product Manager, Accounts Lifecycle, will be the strategic owner of the entire merchant journey, from initial sign-up and onboarding (Activation) through ongoing engagement and retention. A core focus of this role is to skillfully balance the necessity for a world-class Merchant Experience (MX) with stringent Compliance and Risk requirements (e.g., KYC/AML). This individual must be highly adept at navigating complex trade-offs and driving alignment across multiple, interdependent product and risk teams.

Minimum Qualifications

• 3-5 years of Product Management specifically focusing on customer/merchant lifecycle, growth, or product-led growth (PLG) initiatives, ideally within FinTech, Payments, or an equivalent high-compliance industry.
• Technical expertise is a significant advantage: Ability to understand technical architecture and integration points to facilitate meaningful discussions with engineers.
• Strong organizational skills to strategically navigate and prioritize conflicting demands from multiple stakeholders (e.g., business goals vs. risk constraints).
• Demonstrated ability to build consensus and drive outcomes across large, interdependent organizational structures.

Preferred Qualifications

• Domain Expertise (Critical): Direct product management experience within FinTech, Payments, or a similarly regulated industry that requires balancing user experience with strict Compliance, Risk, or Fraud requirements (e.g., KYC/AML).
• Technical Expertise (Strong Plus): A background in engineering, computer science, or demonstrated ability to understand technical architecture, APIs, and data flows to facilitate deep, productive discussions with technical teams.
• Account Lifecycle Specialization: Specific experience building or optimizing products related to core lifecycle stages like Onboarding, Activation, Offboarding

Responsibilities

• Lifecycle Strategy & Roadmap Ownership:
• Define the vision, strategic goals, and execution roadmap for optimizing the end-to-end Merchant Account Lifecycle, with a primary focus on maximizing Onboarding success, Activation rate, and Onboarding Throughput
• Synthesize market trends, competitive analysis, and business goals to prioritize high-impact lifecycle initiatives.
• Risk, Compliance, and Experience Balancing:
• Crucially balance the Merchant Experience needs (speed, clarity, ease-of-use) against strict requirements mandated by Risk, Fraud, and Compliance policies (e.g., KYC/AML checks, documentation needs).
• Collaborate closely with Risk and Compliance teams to design product processes that embed necessary controls with the lowest possible friction for the merchant.
• Proactively anticipate and translate new regulatory and policy changes into clear product requirements and required experience updates.
• Product Discovery & Execution:
• Lead the product discovery process, generating deep insights through merchant feedback, data analysis, and user research.
• Translate strategic goals into clear, actionable Product Requirements Documents (PRDs), user stories, and acceptance criteria for engineering and design teams.
• Own the prioritization of features, fixes, and experiments, strategically managing a backlog that is often subject to frequently changing demands from business and regulatory forces.
• Cross-Functional Leadership & Navigation:
• Act as a highly effective navigator and consensus builder across interdependent core product teams (e.g., Payments, Core Platform) to ensure a unified and consistent merchant experience.
• Serve as the primary liaison between Engineering, Design, Customer Success, Marketing, Risk, and Compliance.
• Clearly communicate product progress, outcomes, and the rationale behind complex trade-offs (especially those involving risk vs. experience) to senior stakeholders.

About the Role
We are looking for a Salesforce Engineer to design, build, and optimize scalable Salesforce solutions, including Marketing Cloud. This role will play a key part in improving architecture, reducing technical debt, and driving integration between Salesforce and revenue systems.

Key Responsibilities

• Improve and build scalable solutions to address architectural gaps and technical debt
• Provide technical vision and analyse trade-offs between usability, performance, and scalability
• Act as a subject matter expert for Salesforce and other Martech solutions
• Propose best-fit technologies for data processing and data frameworks
• Influence system design direction and ensure secure, scalable architecture
• Design and develop integration solutions between Salesforce, in-house applications, and revenue systems
• Collaborate with engineering, business operations, and automation teams
• Check in and deploy code/configurations; participate in release management
• Participate in sprint planning, standups, and retrospectives
• Define testing strategies, assess risks, and perform QA where required
• Manage ongoing support requests and ensure timely resolution
• Develop and maintain documentation, best practices, and technical standards

Requirements

• 3+ years of hands-on Salesforce development experience
• Strong experience with Marketing Cloud (Journey Builder, Automation Studio, Data Extensions, APIs, AMPscript/SSJS preferred)
• Experience with Apex, SOQL, Lightning (LWC/Aura), and Salesforce integrations
• Solid understanding of data architecture and data modelling
• Experience with REST/SOQL APIs and middleware/integration platforms
• Familiarity with CI/CD and release management processes
• Strong problem-solving skills and ability to balance business and technical trade-offs
• Experience working in Agile environments

Nice to Have

• Salesforce Marketing Cloud certification
• Experience in fintech or high-growth tech companies
• Multi-cloud Salesforce exposure (Sales Cloud, Marketing Cloud, etc.)

About the Job

You are looking for a challenge, eager for a fast-paced startup environment that will push you out of your comfort zone, where learning happens. Most importantly, you’re a problem solver with exquisite attention to detail , unafraid to get technical to understand the root cause of an issue.

The Financial Operations team manages all customer funds across the region, ensuring that funds are placed appropriately, liquidity is managed correctly, transactions are reconciled and all manual operations to support customer fund flows are executed to an extremely high standard.

As we expand across more countries, we have developed a global offering (“Global Accounts”) for our merchants, allowing them to move funds seamlessly across currencies and leverage any of Xendit’s global services from within one dashboard. This role will be the main owner of all regional fund flows, overseeing float management, liquidity forecasting, day to day operations, cross border and FX operations. The focus will be on the strategy and management of this, while execution will primarily be done by the existing operations team.

If you can be accurate and detail-oriented under pressure, are always reliable, collaborative, and love the dynamic environment of operations, we want to hear from you. Bonus points for those who love challenging the status quo.

Minimum Qualifications

• Graduate of Management, Accounting, Finance, or a similar course, with 5-8 years of relevant experience in a start-up/fast paced environment or within the payments, fintech, or financial services spaces
• At least 3 years working in cross-border and FX operations
• Able to get your hands dirty, getting into the weeds of the operations to ensure they are done in the most efficient and effective manner
• Comfortable dealing with large datasets and data analysis
• Constantly looking to push the bar and increase standards of operations
• You have a discerning ability to prioritize workload in line with tight deadlines and work effectively under pressure
• You are a team player and communicate well with internal and external stakeholders
• You have great ownership mentality and have proven you can push towards a goal by yourself
• You pick up new skills quickly using a combination of self-exploration and relationship building
• You are detail-oriented and able to manage multiple priorities while maintaining quality work
• Detail oriented, can see patterns in data/information or notice when something is amiss
• Located in Jakarta, Bangkok, Manila or Kuala Lumpur

Preferred Qualifications

• Experience working in or dealing with banks or large financial institutions
• Experience with SQL or visualization tools (e.g. Looker)
• Experience in managing a Finance / Financial Operations team of 4-6 people
• Experience managing a geographically dispersed team

Responsibilities

Design & execute the fund management & liquidity strategy for Global Accounts operations

• Understand all fund flows, their volumes, and their liquidity requirements, in order to design the right strategy to support these operations
• Design & execute on the strategy to manage liquidity in the most operationally and cost effective manner for Xendit. Adjust strategy as needed
• Monitor funds across the region through the day to ensure correct allocation across accounts and currencies

Monitor Global Accounts & FX operations to ensure seamless execution

• Execution of Global Accounts & FX operations will be done by the existing Financial Operations team. Oversee and guide the operations to ensure that there are no errors or disruptions to merchant flows
• Create or update SOPs as required to correct operations and ensure they all follow best practices
• Address and manage any operational issues or escalations independently

Operational improvements & reporting

• Focus on the processes and tooling to enable the execution of cross border fund flows and liquidity operations
• Report on Global Accounts operations and liquidity statuses to the Financial Operations Head and to broader leadership as required
• ⁠⁠Own and drive Global Accounts & FX metrics such as efficiency and accuracy

Work closely with various internal teams to drive success

• The reconciliations of all fund flows are done by a centralised team. Work closely with this team on all Global Accounts / FX recons to ensure they have the information they need and to address any questions / unreconciled items that arise
• As the product continues to evolve, partner closely with the product team to give feedback on the product and provide FinOps’ input and requests, to ensure future builds and evolutions meet our operational requirements
• Solve complex problems by working across product, regional partnerships, treasury, compliance, sales and growth teams to ensure FinOps is able to support all aspects of our Global Accounts

Do whatever it takes to make Xendit succeed

About the Job

We are looking for a Risk Operations Analyst to perform various merchant risk management activities at Xendit, including investigation of merchant-related risk alerts, reviewing and deciding on merchant requests for activating features and channels, updating transaction privileges, responding to risk-related queries from merchants and internal and external stakeholders, and managing other fraud-related operational matters.

The role requires a strong ability to independently assess the context of the situation and alerts, and apply sound judgment to decide the right course of action. This person needs to be proactive and have the acumen to apply risk management principles in varied situations. An ability to follow the standard operating procedures, owning the tasks and cases end-to-end, and the drive to bring cases to a conclusion will be important requirements for this role.

The role will involve communication with teams across Xendit and with external partners and merchants. There will also be multiple priorities to manage. Clear and precise communication skills will be required, as well as the ability to independently craft recommendations to senior stakeholders using risk protocols and SOPs instead of seeking constant direction.

Minimum Qualifications

• 2+ years of experience in risk management, fraud investigations, or fraud-related operations
• Understanding of risk concepts and experience with common risk metrics
• Ability to conduct basic data analysis and structure the investigations in a methodical way
• Ability to understand and follow the standard operating procedures and risk protocols
• Excellent communication skills and good English language skills
• Excellent communication skills with the ability to write clear investigation summaries and communicate decisions to internal stakeholders.
• Ability to work independently, take ownership, and drive cases from detection to closure with minimal supervision
• Demonstrated ability to own the tasks and drive to a conclusion

Preferred Qualifications

• Bachelor’s degree
• Experience with risk operations and conducting fraud investigations and assessments
• Experience using SQL to query databases or leveraging tools like Looker, Databricks, and Splunk for data exploration and investigations
• Familiarity with payment products such as Virtual account, QRIS, Cards, eWallet, BNPL, and other payment products
• Strong desire to learn and agility to apply basic concepts to multiple situations

Responsibilities

• Follow SOPs and conduct fraud and credit risk investigations triggered through alerts, dispute spikes, abnormal transaction behavior, and merchant risk signals.
• Monitor merchant performance and trends to identify high-risk merchants early and take appropriate mitigating actions to reduce fraud and chargeback exposure.
• Independently coordinate with internal and external stakeholders to drive investigations to closure, ensuring clear documentation, evidence collection, and decision traceability.
• Assess requests from merchants and internal stakeholders for enabling payment channels, features, and limits by performing risk assessment and recommending controls (limits, holds, enhanced monitoring, etc.)
• Follow the SOPs and manage daily fraud operations, including coordinating with multiple bank partners, internal stakeholders, and merchants.
• Collaborate with cross-functional teams (Operations, Compliance, Support, Merchant Success) to improve risk controls, SOPs, and preventive measures
• Do whatever it takes to make Xendit successful

About the Job

You are looking for a challenge, eager for a fast-paced startup environment that will push you out of your comfort zone, where learning happens. Most importantly, you’re a problem solver with exquisite attention to detail , unafraid to get technical to understand the root cause of an issue.

As a Financial Operations Associate, you will be part of the Financial Operations team responsible for ensuring the seamless flow of funds for the countless transactions happening on the Xendit platform daily. This role will be part of a new subteam being formed within FinOps to own reconciliations across the entire organisation, driving high impact across the region by ensuring all funds are moving as they should and we have full oversight over all movements.

If you can be accurate and detail-oriented under pressure, are always reliable, collaborative, and love the dynamic environment of operations, we want to hear from you. Bonus points for those who love challenging the status quo.

Minimum Qualifications

• Graduate of Management, Accounting, Finance, or a similar course, and 1-3 years of relevant experience in a start-up/fast paced environment or within the payments, fintech, or financial services spaces
• Excellent verbal and written communication skills in English 
• Working knowledge of Microsoft Office Suite
• You are detail oriented, can see patterns in data/information or notice when something is amiss
• Located in Jakarta, Indonesia

Preferred Qualifications

• Experience working in or dealing with banks or large financial institutions
• You have the initiative to continually ask questions and look for answers
• You have a discerning ability to prioritize workload in line with tight deadlines and work effectively under pressure
• You are a team player and communicate well with internal and external stakeholders
• You have great ownership mentality and have proven you can push towards a goal by yourself
• You pick up new skills quickly using a combination of self-exploration and relationship building
• You are a creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them
• You have fun in learning and always seeking to improve

Responsibilities

Own & execute reconciliations for Xendit’s day-to-day financial operations

• Own the reconciliation process for all Xendit products across the region, ensuring that all funds are moving as expected and Xendit does not have any exposure or incorrect transactions
• Work with the product teams on automating recons across products and the region to ensure no gaps in the process and Xendit is protected against money loss
• Have the opportunity to learn how Xendit operates from the ground up and make a real impact on the future of the organization

Coordinate with internal and external stakeholders

• Solve for unreconciled transactions by working with product, partnerships and finance to identify and resolve root causes

Set up recons for any new products

• As new products are launched and we expand to new markets, set up and own the reconciliation processes to ensure that at all points, Xendit recons are operating at best in class standards

Do whatever it takes to make Xendit succeed

About the Job

You are looking for a challenge, eager for a fast-paced startup environment that will push you out of your comfort zone, where learning happens. Most importantly, you’re a problem solver with exquisite attention to detail , unafraid to get technical to understand the root cause of an issue.

As a Financial Operations Associate, you will be part of the Financial Operations team responsible for ensuring the seamless flow of funds for the countless transactions happening on the Xendit platform daily. It is a wide ranging role. For example, you can be helping to execute daily operations, designing processes operationally for new products, building relationships with banking partners, working with product and tech teams as we automate recons or operations, and touching base with regional teams as we grow in other regions in Southeast Asia. You will also be owning reconciliations across the entire organisation, driving high impact across the region by ensuring all funds are moving as they should and we have full oversight over all movements. 

If you can be accurate and detail-oriented under pressure, are always reliable, collaborative, and love the dynamic environment of operations, we want to hear from you. Bonus points for those who love challenging the status quo.

Minimum Qualifications

• Fresh graduate of Management, Accounting, Finance, or a similar course, or 1-3 years of relevant experience in a start-up/fast paced environment or within the payments, fintech, or financial services spaces
• Excellent verbal and written communication skills in English 
• Working knowledge of Microsoft Office Suite and Google Suite
• Comfortable dealing with large datasets and data analysis
• You are detail oriented, can see patterns in data/information or notice when something is amiss
• Located in Jakarta, Indonesia

Preferred Qualifications

• Experience working in or dealing with banks or large financial institutions
• You have the initiative to continually ask questions and look for answers
• You have a discerning ability to prioritize workload in line with tight deadlines and work effectively under pressure while maintaining quality work
• You are a team player and communicate well with internal and external stakeholders
• You have great ownership mentality and have proven you can push towards a goal by yourself
• You pick up new skills quickly using a combination of self-exploration and relationship building
• You are a creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them
• You have fun in learning and always seeking to improve
• Experience with SQL or visualization tools (e.g. Looker) is nice to have

Responsibilities

Own & execute Xendit’s day-to-day financial operations and its reconciliations 

• Support Xendit’s daily shift operations, which includes processing customer transactions across the region, liaising with banking partners, executing bank requirements, and coordinating with internal teams to resolve customer issues 
• Be willing and able to work shift on weekends and/or holidays, if assigned/required
• Conduct and own periodic reconciliations to verify the accuracy of financial transactions for Xendit products across the region, ensuring that all funds are moving as expected and Xendit does not have any exposure or incorrect transactions
• Support on automating recons across products and the region to ensure no gaps in the process and Xendit is protected against money loss
• Have the flexibility to move across roles within Finops team depending on business needs
• Have the opportunity to learn how Xendit operates from the ground up and make a real impact on the future of the organization

Coordinate with internal and external stakeholders

• Solve complex problems by working across partner, product, sales, legal and compliance teams to deliver tailored solutions for our customers
• Solve for unreconciled transactions by working with product, partners, partnerships and finance to identify and resolve root causes

Onboarding new recons, products or regions

• Understand how our products and services work and be able to create processes to support Xendit’s expansion in Southeast Asia
• As new products are launched and we expand to new markets, set up and own the reconciliation processes to ensure that at all points, Xendit recons are operating at best in class standards

Do whatever it takes to make Xendit succeed