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Why Sentry Credit?
After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.
We are seeking a highly organized and disciplined Legal Assistant to support our legal recovery department. In this role, you will bridge the gap between our collection officers and legal counsel, ensuring that all litigation paperwork is filed accurately, deadlines are met, and legal accounts move efficiently through the court system.
What You'll Do:
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Drive High-Volume Document Production: You will prepare and process a large volume of court documents, including summons, complaints, executions, and dismissals with speed and precision.
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Own Docket Management: Maintain the legal calendar, tracking court dates, filing deadlines, and statutes of limitations to ensure no deadlines are missed.
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Audit for "Legal Readiness": Review accounts for "legal readiness," ensuring all backup documentation (contracts, statements, proof of service) is organized and admissible.
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Act as a Key Liaison: Communicate with court clerks, process servers, and sheriff’s offices regarding filing fees and service of process status.
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Manage Case Data: You'll maintain accurate records within our case management system, tracking file statuses and financial data meticulously.
Who You Are:
An Experienced Professional: You bring 1–3 years of experience in a legal environment. (Collections, Creditor’s Rights, or civil litigation preferred).
A Strong Communicator: You are comfortable on the phone and can maintain your composure and professionalism when speaking with employers or opposing counsel.
Efficient and Accurate: You take pride in your proofreading abilities, knowing that in the legal world, the small details matter most.
A Tech Pro: You have a strong command of Microsoft Office and experience with collection software (e.g., CLS, Cogent, or JST). You’re comfortable navigating spreadsheets and using document templates to stay organized.
Knowledgeable & Compliant: You have a familiarity with the FDCPA and local Rules of Civil Procedure
Perks & Benefits
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Flexible vacation
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Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Onsite Work & Physical Requirements
This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.
This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Work-Life Benefits
This is a foundational role within TrueML Products' Platform Operations team, designed for a high-energy technologist eager to rapidly advance their knowledge in a cloud-native environment. As a DevOps Engineer I, your critical goals will be to assist in the evolution of our internal developer platform and Infrastructure-as-Code (IaC) architecture, focusing on precision and efficiency.
The ideal candidate is a proactive learner who considers leveraging GenAI and AI code assistants second-nature for accelerating onboarding and completing well-defined tasks, but doesn’t rely on them as a substitute for solving problems.
You will not be focused solely on closing tickets, but rather on building self-service tools and platforms that reduce cognitive load for developers and increase deployment velocity.
What You'll Do:
Build small to medium-sized infrastructure components using Terraform and AWS.
Ensure reliable build-and-deploy cycles by maintaining and debugging CI/CD workflows, including GitHub Actions and ArgoCD.
Learn to troubleshoot and resolve issues in containerized environments, including Kubernetes pods and EKS networking bottlenecks.
Leverage GenAI and AI code assistants to accelerate your onboarding and complete well-defined automation tasks.
Validate AI-generated code for correctness and style according to team standards.
Contribute to system reliability by participating in the on-call rotation and swiftly responding to system alerts.
Utilize logging and observability tools (Datadog, Observe) to efficiently gather information during troubleshooting.
Own the quality of your work by testing and documenting your code, ensuring bug fixes are implemented reliably across all environments (dev, staging, production).
Engage actively in team ceremonies, including sprint planning and daily standups.
Clearly communicate project status and implementation details to the broader team.
Partner with senior engineers to understand and maximize the business and customer impact of your work.
Who You Are:
You possess a Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
You have 1–2 years of relevant experience in DevOps, SRE, or Software Engineering.
You are familiar with at least one programming language (Python, Go, or Bash) and basic Software Development Life Cycle (SDLC) practices.
You have general knowledge of cloud engineering (AWS) and containerization (Docker/Kubernetes).
You demonstrate a commitment to self-improvement and the "grit" necessary to follow through on challenging new tasks.
Ready to apply?
Apply to Trueml
Inbound Collections - Spanish Bilingual (Gestión de Cobranza)
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Why Sentry Credit?
After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.
What You'll Do:
Drive Consumer Engagement: Manage a consistent flow of inbound and outbound calls, guiding conversations to help individuals establish a path toward financial stability
Resolución de problemas: Investigate account details and work with consumers to resolve discrepancies or disputes.
Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service
Maintain Accurate Records: Document all communications and account activities across multiple digital channels
Collaborate for Success: Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability
Hit Your Targets: Maintain a high level of activity to meet daily goals and maximize your commission potential.
Who You Are:
An Exceptional Communicator: You possess excellent verbal and written communication skills
Tech-Savvy & Multitasking Pro: You're comfortable navigating multiple systems and screens simultaneously in a fast-paced environment
Solution-Oriented: You look past the surface of a "no" to find a "how."
Results-Driven: You're a goal-oriented self-starter with a competitive mindset and a drive to succeed
Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations
Cuidadosa y organizada: You have an eye for detail and the ability to manage your time and tasks efficiently
Positive & Adaptable: You bring a strong work ethic to the team and can pivot easily as priorities change
Why You'll Stay:
Qualifications & Experience:
Perks & Benefits
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Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Onsite Work & Physical Requirements
This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.
This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Why Sentry Credit?
After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.
About This Role
As the Unit Manager, Collections in Lenexa, you will be a cornerstone of our operational transformation. You aren’t just stepping into a management seat; you are the architect of our first Sentry collections team in Kansas. Your mission is to build, stabilize, and lead a high-performing team of ~16 specialists through a period of exciting growth. We are looking for a hands-on coach who thrives in the "center of the action," someone who can foster a winning culture while delivering the results that fuel our mission to humanize financial recovery.What You'll Do:
Coach for Excellence: Own the development of your team. You’ll spend your time on the floor providing real-time feedback, reinforcing elite negotiation techniques, and helping your specialists maximize every opportunity to collect.
Drive Measurable Impact: Take full accountability for team KPIs, including dollars collected, conversion rates, and quality standards. You won't just track metrics; you’ll analyze trends and take immediate action to improve them.
Own the Operational Heartbeat: Manage the daily engine of your unit—from scheduling and attendance to productivity and compliance—ensuring we stay lean, efficient, and FDCPA-ready.
Lead Through Change: Act as the primary communicator for your team, providing clarity and maintaining high engagement as we evolve our systems and workflows.
Partner Strategically: Collaborate with Workforce Management, Training, and Operations leadership to ensure your team is staffed, trained, and ready to win.
Champion Integrity: Ensure that every interaction on your team meets our rigorous standards for empathy and ethical recovery, protecting both the consumer and the business.
Who You Are:
A Proven Leader: You bring 3+ years of experience in collections or call center leadership, with at least 1–2 years of direct people management experience. You know how to move the needle on a team level.
A Hands-on Coach: You don't lead from a closed office. You are at your best when you’re "in the work," providing live support and helping your team navigate complex conversations.
Metrics-Obsessed: You have a deep understanding of collections math and negotiation strategies. You find genuine satisfaction in hitting (and exceeding) performance targets like liquidation and conversion.
A Resilient Change Agent: You stay composed and motivated during periods of growth and transition. You know how to keep a team focused and engaged when the playbook is evolving.
An Elite Communicator: You can distill high-level operational goals into actionable daily tasks for your team, ensuring everyone knows exactly what success looks like.
A Problem Solver: When performance dips or logic errors arise, you have the analytical mindset to find the root cause and the grit to implement a fix immediately.
Perks & Benefits
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Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Onsite Work & Physical Requirements
This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.
This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
About This Role:
As the Senior Product Manager for the Consumer Payment Portal, you are the chief advocate for the individual borrower. You are joining us to transform a traditionally stressful experience into one of empowerment and clarity. Your mission is to lead the strategy for a sophisticated, AI-driven platform that presents millions of users with personalized financial paths—whether that’s a custom payment plan, a settlement offer, or a new digital payment method. You will bridge the gap between complex fintech infrastructure and human-centered design to ensure no one is locked out of the financial system.
What You'll Do:
Shape the Vision: Own the end-to-end product strategy and roadmap for our Consumer Payments products, aligning cutting-edge AI capabilities with TrueML’s mission to help distressed borrowers.
Optimize via Data Science: Collaborate with our Data Science team to design ML models that intelligently present the right offer at the right time, maximizing conversion while prioritizing consumer wellness.
Revolutionize Payments: Partner with global vendors (e.g., Stripe, Plaid) to eliminate transaction friction, expand payment options, and strategically manage processing costs.
Build Transparent Systems: Lead the development of a robust balance-ledger service and intuitive user interfaces that allow consumers to track history and manage obligations with total confidence.
Drive Market Growth: Identify and quantify new B2B opportunities, partnering with Sales and Marketing to bring high-impact payment solutions to market with a stellar GTM strategy.
Define Success: Establish and monitor the KPIs that matter, using a mix of user research and quantitative analysis to iterate rapidly in an Agile environment.
Who You Are:
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A Fintech Specialist: You bring 5+ years of Product Management experience, with a deep-seated understanding of the payments industry, gateways, and consumer-facing financial journeys.
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A Strategic Thinker: You have a proven ability to translate complex business requirements and user pain points into detailed, actionable product specifications.
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Collaborative & Curious: You thrive when working across functional lines—specifically with Data Scientists and Engineers—to turn raw data and machine learning into impactful user features.
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A Master Communicator: You can navigate the technical nuances of a ledger system while eloquently advocating for the user experience to stakeholders and clients.
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Agile & Expert: You are a veteran of Agile methodologies and hold a degree in Computer Science, Business, or a related field (or have the equivalent "real-world" experience to prove it).
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Bonus Enthusiast: You get extra credit if you’ve dabbled in A/B testing, understand the nuances of debt resolution, or have hands-on experience with AI applications in finance.
What We Offer (Perks & Benefits)
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations & Physical Requirements:
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Why Sentry Credit?
After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.
What You'll Do:
Who You Are:
Why You'll Stay:
Qualifications & Experience:
Perks & Benefits
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Onsite Work & Physical Requirements
This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.
This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
As an Account Servicing Specialist, you will be the engine behind our financial accuracy and operational reliability. We are looking for a detail-oriented analyst to own the integrity of our account data during a period of hyper-growth. Your mission is to bridge the gap between complex data entry and high-level problem solving, ensuring that every transaction is seamless and every client request is handled with precision.
What You'll Do
Own the Data Lifecycle: Manage the end-to-end intake of client reports, correspondence, and source documents, ensuring all information is triaged and logged into our systems with 100% accuracy.
Solve Complex Discrepancies: Proactively identify defects in data and navigate multiple internal and external systems to resolve file processing errors, missing transactions, and inventory imbalances.
Drive Financial Accuracy: Manage payment processing workflows while maintaining a high-performance standard (targeting an error rate below 1%).
Navigate Security & Compliance: Handle highly sensitive and confidential information with total discretion, following strict internal audit procedures and operational policies.
Act as a Client Partner: Provide timely, professional, and compliant responses to both internal stakeholders and external clients, ensuring their requests are resolved efficiently.
Optimize Processes: Support the leadership team with account-level analysis and administrative tasks that keep our "back office" running at peak performance.
Who You Are
A Systems Thinker: You are highly proficient in Excel and Google Applications, with an ability to juggle multiple software interfaces simultaneously without losing your place.
Detail-Obsessed: You have a natural knack for spotting "the needle in the haystack" when it comes to data defects and reconciliation errors.
Experienced in Back-Office Operations: You bring at least 1 year of experience in a multi-faceted work environment, ideally with a background in accounts receivable, banking, or healthcare reconciliations.
A Reliable Professional: You take pride in your time management skills, thrive in a dynamic environment, and value the consistency of being on-site with your team to meet tight deadlines.
An Effective Communicator: You can distill complex data issues into clear, professional written and verbal updates for your team and clients.
Education: Any degree is appreciated, but we value your relevant experience and "hands-on" track record just as much.
What We Offer (Perks & Benefits)
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Onsite & Physical Requirements
Personally Identifying Information
Dedication to Diversity & Inclusion
Ready to apply?
Apply to Trueml
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
About This Role
As a Client Manager, you are the strategic bridge between TrueAccord and our most valued enterprise partners. We are looking for a data-literate relationship builder to take full ownership of a portfolio of 5–10 mid-to-large accounts. Your mission is to move beyond "support" and become a vital business partner—driving performance through digital-first collection strategies, navigating complex operational hurdles, and ensuring our clients see TrueAccord not just as a vendor, but as a key driver of their success.
What You’ll Do
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Own the Relationship: Serve as the primary business partner for a dedicated portfolio, building deep trust with stakeholders to ensure long-term retention and satisfaction.
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Drive Performance: Monitor and interpret omnichannel performance data (email, SMS, and voice) to provide actionable insights that improve engagement and liquidation rates.
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Execute Growth: Align client goals with TrueAccord’s capabilities, identifying expansion opportunities and hitting monthly/quarterly revenue and volume targets.
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Master the Data: Build and maintain client-facing dashboards, proactively flagging performance trends and leading high-impact Business Reviews.
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Solve Complex Problems: Act as the first line of defense for operational issues, collaborating with Legal, Product, and Engineering teams to resolve hurdles and influence our product roadmap.
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Onboard & Educate: Lead new clients through the integration process, acting as a subject matter expert on our digital-first methodology and regulatory compliance.
Who You Are
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An Experienced Partner: You have a proven track record in Client/Account Management or Operations, specifically within the Debt Collections or Default Management space.
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Data-Fluent: You don’t just report numbers; you find the "why" behind them. You are comfortable analyzing data sets to identify trends and summarize business health.
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A Project Navigator: You excel at managing projects with moving parts, balancing the needs of multiple internal and external stakeholders without breaking a sweat.
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KPI-Driven: You possess a relentless commitment to excellence and thrive on meeting (and exceeding) operational targets.
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An Adaptable Communicator: You are a professional, high-temperament communicator who can navigate fast-paced environments and technical discussions with ease.
-
Educationally Grounded: You hold a Bachelor’s degree or possess equivalent relevant professional experience.
What We Offer (Perks & Benefits)
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations, & Physical Requirements
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
What You'll Do (Technical Leadership & Strategy):
Define and execute the long-term strategic vision for Infrastructure as Code (IaC), CI/CD evolution, and cloud-native architecture to support TrueML’s scaling needs.
Lead the design and implementation of self-service internal platforms to reduce developer cognitive load, enabling feature teams to deploy and manage services with minimal friction at increased velocity.
Act as the primary stakeholder for cloud spend (AWS); drive cost-optimization initiatives and lead contract negotiations for the DevOps toolstack and third-party vendors.
Ensure the infrastructure architecture supports strict High Availability (HA) requirements and robust Disaster Recovery (DR) protocols, maintaining system integrity across multiple regions.
Oversee the implementation and evolution of comprehensive monitoring, logging, and distributed tracing systems, leveraging AIOps to move from reactive to predictive system maintenance.
Champion security by design by integrating automated vulnerability scanning, secret management, and compliance checks directly into the automated build pipelines.
Serve as the ultimate escalation point for major production outages, facilitating blameless post-mortem reviews that focus on systemic improvements rather than individual error.
Maintain deep technical currency in container orchestration (Kubernetes), serverless patterns, and modern automation frameworks to provide meaningful mentorship and architectural guidance to senior engineering staff.
What You'll Do (Hands-On Engineering & Technical Execution):
Maintain the ability to write and review high-quality code in languages like Python, Go, or Bash to automate complex operational tasks and system integrations.
Hands-on development of Terraform Infrastructure as Code for resource provisioning.
Directly architect and troubleshoot complex CI/CD workflows (GitHub Actions, ArgoCD, Atlantis), ensuring build-and-deploy cycles are optimized for speed and reliability.
Proactively manage and tune container orchestration environments, including hands-on configuration of Ingress controllers, declarative GitOps workflows, and cluster autoscaling.
Lead from the front during critical incidents by conducting deep-dive technical analysis across the EKS stack, troubleshooting Node-level kernel panics, VPC CNI networking bottlenecks, and RDS performance constraints to minimize MTTR
Conduct hands-on audits of cloud configurations and IAM policies, implementing "least privilege" access controls and automated remediation scripts.
Directly manage the integration and API configurations between various tools in the DevOps stack (e.g., connecting Jira, VictorOps, Slack, and Observe for seamless incident flow).
What You'll Do (People Leadership & Engineering Collaboration):
Recruit, hire, and develop a world-class team of DevOps Engineers; provide career pathing and technical mentorship to foster a culture of continuous learning.
Partner closely with Engineering Managers to align infrastructure deliverables with product roadmap, ensuring DevOps is an accelerator rather than a bottleneck.
Collaborate with the Quality Engineering and Security leadership to define and enforce "Definition of Done" standards that include automated testing and security gates.
Set clear, measurable goals (KPIs and OKRs) for the team, conducting regular performance reviews and providing feedback to drive individual and collective excellence.
Lead internal Brunch & Learns to educate the broader engineering organization on modern cloud-native patterns and self-service capabilities.
Who You Are (Qualifications):
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
10+ years of experience in DevOps, Site Reliability Engineering (SRE), or Software Engineering; 5+ years of experience managing engineers
Expert-level mastery with AWS and experience managing multi-region, high-availability deployments
Advanced experience with Kubernetes (K8s) and Docker, including cluster management, networking, and scaling in a production environment.
Proficiency in Terraform to drive consistency and automation across all infrastructure layers. Experience with Atlantis is a plus.
Deep experience designing and maintaining complex pipelines (GitHub Actions, GitLab CI, or Jenkins) and mastery of scripting languages like Python, Go, or Bash.
Hands-on experience with modern monitoring, observability, and tracing stacks (Datadog, Observe) and a firm grasp of SRE principles (SLIs/SLOs/Error Budgets).
Experience acting as an Incident Commander for high-severity outages and fostering a "blameless" post-mortem culture.
Demonstrated ability to influence executive leadership and collaborate cross-functionally with Product, Engineering, and Security teams.
Experience integrating AI-assisted productivity tools (Cline, GitHub Copilot) into the engineering workflow to accelerate delivery.
Ways to "Stand Out":
Experience leading organizational platform migration, including the development of rollback strategies, stakeholder communication plans, and post-migration validation
Prior experience working with high-velocity, product-driven early-to-mid stage technology companies where reliability, extensibility, and availability were mission-critical to success
AWS or Kubernetes Certifications a plus -- but not in lieu of hands-on experience with the same within production environments
Notable contributions to Open Source projects or communities
What We Offer (Perks & Benefits)
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Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations & Physical Requirements:
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Work-Life Benefits
What You'll Do:
-
Building Data LakeHouse: In the Senior Data Engineer I role, you will design, build, and operate robust data lakehouse solutions utilizing open table formats like Apache Iceberg. Your focus will be on delivering a scalable, reliable data lakehouse with optimized query performance for a wide range of analytical workloads and emerging data applications.
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Pipeline and Transformation: Integrate with diverse source systems and construct scalable data pipelines. Implement efficient data transformation logic for both batch and streaming data, accommodating various data formats and structures.
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Data Modeling: Analyze business requirements and profile source data to design, develop, and implement robust data models and curated data products that power reporting, analytics, and machine learning applications.
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Data Infrastructure: Develop and manage a scalable AWS cloud infrastructure for the data platform, employing Infrastructure as Code (IaC) to reliably support diverse data workloads. Implement CI/CD pipelines for automated, consistent, and scalable infrastructure deployments across all environments, adhering to best practices and company standards.
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Monitoring and Maintenance: Monitor data workloads for performance and errors, troubleshooting issues to maintain high levels of data quality, freshness, and adherence to defined SLAs.
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Collaboration: Collaborate closely with Data Services and Data Science colleagues to drive the evolution of our data platform, focusing on delivering solutions that empower data users and satisfy stakeholder needs throughout the organization.
Required Qualifications:
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Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's degree is a plus).
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4+ years of hands-on engineering experience (software or data), with a strong emphasis of 2+ years in data-focused roles.
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Experience implementing data lake and data warehousing platforms.
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Strong Python and SQL skills applied to data engineering tasks.
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Proficiency with the AWS data ecosystem, including services like S3, Glue Catalog, IAM, and Secrets Manager.
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Experience with Terraform and Kubernetes.
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Track record of successfully building and operationalizing data pipelines.
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Experience working with diverse data stores, particularly relational databases.
You Might Also Have:
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Experience with Airflow, DBT and Snowflake.
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Certification in relevant technologies or methodologies.
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Experience with streaming processing technology e.g. Flink, Spark Streaming.
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Familiarity with Domain-Driven Design principles and event-driven architectures.
Ready to apply?
Apply to Trueml
Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
As the Engineering Manager for our Data Platform, you will be the primary architect of the ecosystem that powers TrueML’s intelligence. We are currently in a phase of purposeful scaling, and we need your leadership to build a rock-solid, high-performing data foundation that bridges the gap between raw infrastructure and actionable insights. Your goal is to champion data integrity and technical excellence while leading a world-class team during this period of deliberate expansion.
What You'll Do:
Empower a Talented Team: Lead, manage, and mentor a group of data engineers, fostering their career development and championing a culture of technical excellence.
Architect Resilient Infrastructure: Own the design and development of data pipelines and systems to ensure they are prepared for company-wide expansion.
Champion Data Trust: Act as a relentless advocate for data quality by implementing the system controls and SLAs necessary for flawless production processes.
Collaborate Strategically: Partner cross-functionally with Data Science and Product managers to translate complex business needs into efficient, well-documented data models.
Maintain Technical Excellence: Perform high-impact code reviews and provide critical guidance to optimize ETL pipelines and schema performance.
Balance Leadership with Craft: Contribute directly to development work and troubleshooting alongside your team when the mission requires it.
Drive Data Accessibility: Ensure data is a true business enabler by making it reliable and easily accessible for stakeholders across the company.
Who You Are:
An Experienced Leader: You have 2+ years of hands-on management experience and 5+ years of relevant data engineering expertise, with a track record of growing teams through coaching.
A Big Data Expert: You have deep familiarity with modern technologies like Snowflake, Airflow, BigQuery, or Redshift, and mastery of both RDBMS and NoSQL databases.
A Master of the Stack: You possess advanced proficiency in Python or Java and expert-level SQL skills, specifically in scaling schemas and tuning ETL performance.
A Systems Thinker: You have extensive experience designing data warehouses and workflow systems, including owning SLAs for critical production processes.
An Elite Communicator: You are a natural bridge-builder who can translate deep technical hurdles into clear, actionable updates for business partners.
Purpose-Driven: You thrive in environments that value intentional progress and are excited to mature a data ecosystem from the ground up.
Bonus Skills: You bring experience with Spark, Scala, or Protocol Buffers, or you have navigated the unique regulatory challenges of the FinTech industry.
What We Offer (Perks & Benefits)
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations & Physical Requirements:
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Why Sentry Credit?
After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.
What You’ll Do:
Coordinate & Communicate: Act as a primary point of contact for client inquiries, ensuring all professional correspondence is handled with clarity and speed.
Data Integrity: Manage and audit client accounts with a high degree of accuracy.
Administrative Support: Assist leadership with report generation, document management, and ensuring compliance across multiple digital platforms.
Workflow Management: Manage multiple tasks simultaneously, ensuring that deadlines are met and nothing falls through the cracks.
Empower Collections: Assist collections specialists with settlement offers and account notations.
Who You Are:
A Precision-Oriented Professional: You follow instructions precisely and take pride in the accuracy of your work.
A Skilled Communicator: Your writing is always professional, polished, and clear.
A Multitasking Pro: You stay calm under pressure and can pivot between tasks without losing your place or your focus.
Quick to Learn: You’re comfortable with computers and ready to learn new tools. Ideally, you’ve used Excel or Google Docs for school or a past job.
A Reliable Teammate: You understand that your role is critical to the team’s success and you show up ready to support the mission every day.
Qualifications
Experience: 1–3 years of administrative or client/customer service experience, preferably in collections, fintech, or financial services.
Skills: Excellent verbal/written communication and strong organizational habits.
Tech: Proficiency in standard office software and CRM tools.
Perks & Benefits
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Onsite Work & Physical Requirements
This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.
This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
What You'll Do:
Advocate for the Consumer: Act as a primary resource for individuals facing financial hurdles, using clear and compassionate communication to guide them toward a resolution.
Master Multi-Channel Engagement: Drive account success by managing a high volume of interactions across phone, email, and digital chat platforms.
Architect Payment Solutions: Work directly with consumers to build sustainable, realistic payment plans that align with their current budget while satisfying their financial obligations.
Uphold Ethical Standards: Maintain our reputation for integrity by ensuring every conversation adheres to strict compliance guidelines and our internal "empathy-first" quality standards.
Contribute to Process Growth: Work closely with your peers to share insights and feedback that help us refine our technology and improve the way we serve our community.
Who You Are:
Natural Negotiator: You have a talent for persuasion and find satisfaction in turning a "no" into a "yes" through logical explanation and professional influence.
You Solve Problems: You don't just see a balance; you see a puzzle. You enjoy finding creative "win-win" outcomes that provide relief to the consumer and results for the business.
A Go-Getter (even when the going is tough): You’re resilient, tough, and know what it takes to get things done. You don’t get lost in the little things or pulled off-course. You have “grit” & determination and you own your responsibilities.
An Empathetic Professional: You believe that high-quality customer service is the foundation of successful debt recovery and can maintain a positive, supportive tone in every interaction.
No previous collections experience is required!
All you need is a high school diploma or GED and a desire to help people.
What We Offer (Perks & Benefits)
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Onsite & Physical Requirements
Personally Identifying Information
Dedication to Diversity & Inclusion
Ready to apply?
Apply to Trueml
Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
What You'll Do (Technical Leadership & Strategy):
What You'll Do (Product Execution & Operational Excellence)
What You'll Do (Team Leadership & Cross-Functional Collaboration)
Who You Are (Qualifications):
How You Can Stand Out ("Preferred" Qualifications):
What We Offer (Perks & Benefits)
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations & Physical Requirements:
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Work-Life Benefits
What You'll Do
Who You Are:
Ready to apply?
Apply to Trueml
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