Trueml
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Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
About This Role:
As the Senior Product Manager for the Consumer Payment Portal, you are the chief advocate for the individual borrower. You are joining us to transform a traditionally stressful experience into one of empowerment and clarity. Your mission is to lead the strategy for a sophisticated, AI-driven platform that presents millions of users with personalized financial paths—whether that’s a custom payment plan, a settlement offer, or a new digital payment method. You will bridge the gap between complex fintech infrastructure and human-centered design to ensure no one is locked out of the financial system.
What You'll Do:
Shape the Vision: Own the end-to-end product strategy and roadmap for our Consumer Payments products, aligning cutting-edge AI capabilities with TrueML’s mission to help distressed borrowers.
Optimize via Data Science: Collaborate with our Data Science team to design ML models that intelligently present the right offer at the right time, maximizing conversion while prioritizing consumer wellness.
Revolutionize Payments: Partner with global vendors (e.g., Stripe, Plaid) to eliminate transaction friction, expand payment options, and strategically manage processing costs.
Build Transparent Systems: Lead the development of a robust balance-ledger service and intuitive user interfaces that allow consumers to track history and manage obligations with total confidence.
Drive Market Growth: Identify and quantify new B2B opportunities, partnering with Sales and Marketing to bring high-impact payment solutions to market with a stellar GTM strategy.
Define Success: Establish and monitor the KPIs that matter, using a mix of user research and quantitative analysis to iterate rapidly in an Agile environment.
Who You Are:
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A Fintech Specialist: You bring 5+ years of Product Management experience, with a deep-seated understanding of the payments industry, gateways, and consumer-facing financial journeys.
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A Strategic Thinker: You have a proven ability to translate complex business requirements and user pain points into detailed, actionable product specifications.
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Collaborative & Curious: You thrive when working across functional lines—specifically with Data Scientists and Engineers—to turn raw data and machine learning into impactful user features.
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A Master Communicator: You can navigate the technical nuances of a ledger system while eloquently advocating for the user experience to stakeholders and clients.
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Agile & Expert: You are a veteran of Agile methodologies and hold a degree in Computer Science, Business, or a related field (or have the equivalent "real-world" experience to prove it).
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Bonus Enthusiast: You get extra credit if you’ve dabbled in A/B testing, understand the nuances of debt resolution, or have hands-on experience with AI applications in finance.
What We Offer (Perks & Benefits)
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Flexible vacation
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Medical/dental/vision insurance
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Traditional/Roth retirement savings options
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Company-paid disability and life insurance
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Flexible Spending Account & Limited FSA
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Family-friendly parental leave, volunteer and voting time off
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On-demand wellness platform access for you and 5 friends and family
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PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations & Physical Requirements:
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
What You'll Do (Technical Leadership & Strategy):
Define and execute the long-term strategic vision for Infrastructure as Code (IaC), CI/CD evolution, and cloud-native architecture to support TrueML’s scaling needs.
Lead the design and implementation of self-service internal platforms to reduce developer cognitive load, enabling feature teams to deploy and manage services with minimal friction at increased velocity.
Act as the primary stakeholder for cloud spend (AWS); drive cost-optimization initiatives and lead contract negotiations for the DevOps toolstack and third-party vendors.
Ensure the infrastructure architecture supports strict High Availability (HA) requirements and robust Disaster Recovery (DR) protocols, maintaining system integrity across multiple regions.
Oversee the implementation and evolution of comprehensive monitoring, logging, and distributed tracing systems, leveraging AIOps to move from reactive to predictive system maintenance.
Champion security by design by integrating automated vulnerability scanning, secret management, and compliance checks directly into the automated build pipelines.
Serve as the ultimate escalation point for major production outages, facilitating blameless post-mortem reviews that focus on systemic improvements rather than individual error.
Maintain deep technical currency in container orchestration (Kubernetes), serverless patterns, and modern automation frameworks to provide meaningful mentorship and architectural guidance to senior engineering staff.
What You'll Do (Hands-On Engineering & Technical Execution):
Maintain the ability to write and review high-quality code in languages like Python, Go, or Bash to automate complex operational tasks and system integrations.
Hands-on development of Terraform Infrastructure as Code for resource provisioning.
Directly architect and troubleshoot complex CI/CD workflows (GitHub Actions, ArgoCD, Atlantis), ensuring build-and-deploy cycles are optimized for speed and reliability.
Proactively manage and tune container orchestration environments, including hands-on configuration of Ingress controllers, declarative GitOps workflows, and cluster autoscaling.
Lead from the front during critical incidents by conducting deep-dive technical analysis across the EKS stack, troubleshooting Node-level kernel panics, VPC CNI networking bottlenecks, and RDS performance constraints to minimize MTTR
Conduct hands-on audits of cloud configurations and IAM policies, implementing "least privilege" access controls and automated remediation scripts.
Directly manage the integration and API configurations between various tools in the DevOps stack (e.g., connecting Jira, VictorOps, Slack, and Observe for seamless incident flow).
What You'll Do (People Leadership & Engineering Collaboration):
Recruit, hire, and develop a world-class team of DevOps Engineers; provide career pathing and technical mentorship to foster a culture of continuous learning.
Partner closely with Engineering Managers to align infrastructure deliverables with product roadmap, ensuring DevOps is an accelerator rather than a bottleneck.
Collaborate with the Quality Engineering and Security leadership to define and enforce "Definition of Done" standards that include automated testing and security gates.
Set clear, measurable goals (KPIs and OKRs) for the team, conducting regular performance reviews and providing feedback to drive individual and collective excellence.
Lead internal Brunch & Learns to educate the broader engineering organization on modern cloud-native patterns and self-service capabilities.
Who You Are (Qualifications):
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
10+ years of experience in DevOps, Site Reliability Engineering (SRE), or Software Engineering; 5+ years of experience managing engineers
Expert-level mastery with AWS and experience managing multi-region, high-availability deployments
Advanced experience with Kubernetes (K8s) and Docker, including cluster management, networking, and scaling in a production environment.
Proficiency in Terraform to drive consistency and automation across all infrastructure layers. Experience with Atlantis is a plus.
Deep experience designing and maintaining complex pipelines (GitHub Actions, GitLab CI, or Jenkins) and mastery of scripting languages like Python, Go, or Bash.
Hands-on experience with modern monitoring, observability, and tracing stacks (Datadog, Observe) and a firm grasp of SRE principles (SLIs/SLOs/Error Budgets).
Experience acting as an Incident Commander for high-severity outages and fostering a "blameless" post-mortem culture.
Demonstrated ability to influence executive leadership and collaborate cross-functionally with Product, Engineering, and Security teams.
Experience integrating AI-assisted productivity tools (Cline, GitHub Copilot) into the engineering workflow to accelerate delivery.
Ways to "Stand Out":
Experience leading organizational platform migration, including the development of rollback strategies, stakeholder communication plans, and post-migration validation
Prior experience working with high-velocity, product-driven early-to-mid stage technology companies where reliability, extensibility, and availability were mission-critical to success
AWS or Kubernetes Certifications a plus -- but not in lieu of hands-on experience with the same within production environments
Notable contributions to Open Source projects or communities
What We Offer (Perks & Benefits)
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations & Physical Requirements:
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
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