About the role:

Renewals are the core of a SaaS company's revenue stream. The Strategic Enterprise Renewal Account Executive position will focus on the achievement of renewal targets for Samsara’s lighthouse Enterprise accounts. This role is responsible for ensuring their customers are set up for success while maximizing the financial results for Samsara. For each renewal, this means minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and passing findings and insights back to the business. As one of the most senior team members, this individual will also act as a player-coach to the wider team. 

Outside of required in-person meetings and company events, this is a remote position with the option to work in-office at their own discretion assuming reasonable commuting time and proximity. Relocation assistance will not be provided for this role. Open to candidates residing in the US. This position requires travel up to 20% of the time.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role:

• Negotiate and execute all facets of Samsara’s Enterprise renewal contracts using sound business judgment
• Develop and deliver win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship 
• Engage in strategic account planning with stakeholders at the Director+ level to ensure accountability across teams ahead of a renewal
• Work 9+ months in advance of upcoming renewals and maintain accurate forecasts
• Maintain a deep understanding of Samsara products and licensing models
• Monitor customer health metrics to proactively identify and communicate risks
• Work cross-functionally to resolve complex issues regarding the finalization of executables in addition to identifying expansion opportunities
• ​​Track and maintain customer data and renewal information in Samsara systems
• Act as a Renewals brand ambassador internally
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices   

Minimum requirements for the role:

• 5+ years of quota achievement in a renewals or account management capacity
• Comfort and experience negotiating complex $500K+ Enterprise/Majors SaaS agreements both in person and remotely with executives
• Ability to tactically close deals with a high degree of integrity, business acumen, and independence 
• Experience building strong partnerships with peers and partners
• Highly organized with strong attention to detail 
• Excellent client hands and executive communication skills
• Team player who enjoys assisting where needed and finding ways to help 
• High activity level, enthusiastic, self-motivated
• Proven influencer and negotiator

An ideal candidate also has experience with:

• Salesforce 
• G-Suite
• GainSight
• Slack
• ZenDesk

About the role:

As a Renewal Manager for the US Commercial team, you will lead a team of Renewal Account Executives responsible for driving retention across Samsara’s Commercial customer base. You will be accountable for renewal rate attainment, forecast accuracy, and operational execution within a high-velocity segment. This role requires a strong frontline leader who can coach deal strategy, drive accountability, and build scalable processes to support consistent performance.

In this role, you will:

• Lead and coach a team of Renewal Account Executives to consistently achieve and exceed renewal and retention targets
• Drive accurate renewal forecasting and pipeline visibility, ensuring clear visibility into risk and upside
• Partner with Sales, Customer Success, Finance, and Legal to align on renewal strategy and account planning
• Support complex or high-value negotiations to ensure strong commercial outcomes while preserving long-term relationships
• Implement consistent inspection frameworks to improve execution and win rates
• Analyze renewal data and customer trends to identify systemic risk and performance improvement areas
• Hire, onboard, and develop an inclusive, engaged, and high performing team
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team)

Minimum requirements for the role:

• 2+ years of sales management experience with 6+ years of overall SaaS sales, renewals, or account management experience
• Proven track record of leading teams to exceed revenue or retention targets
• Experience in high-velocity, quota-driven sales environments
• Strong deal coaching and negotiation skills
• Demonstrated ability to drive forecast accuracy
• Experience hiring, training, and developing sales professionals
• Strong cross-functional collaboration and communication skills
• Self-starter with ability to operate in a fast-changing environment
• Proficiency in Salesforce and sales productivity tools

About this role:

Renewals are the heartbeat of Samsara’s long-term success. As a Renewals Account Executive for our Mexico Enterprise segment, you will lead the commercial strategy for a portfolio of 20-45 high-value accounts per quarter. This is a high-impact role where you will be responsible for securing favourable renewal terms while minimizing financial attrition, identifying growth opportunities, passing findings and insights back to the business, and closing renewal deals.

Your mission is to balance efficiency with high-touch strategic negotiation, ensuring our Mexico customers continue to see Samsara as their "source of truth" and long term partner for physical operations.

You should apply if: 

• You want to impact the industries that run our world: Your efforts result in real-world impact—helping to keep the lights on, get food into grocery stores, and ensure workers return home safely. You have an innate curiosity about how businesses work, whether you’re diving into the inner workings of a food distribution center or a waste management firm to understand how our technology makes them better.
• You thrive in a competitive arena and play to win: You aren't intimidated by a "save" cycle; you lean into it. You are a creative thinker who can confidently advocate for a customer’s resources at time of renewal and prove why Samsara remains their best-in-class partner. You expect to win because you believe in our value, and you have the grit to defend our footprint against any competitor.
• You are a Master of Prioritization: You know how to triage a book of business, while dedicating deep strategic work to your six-figure "anchor" accounts. You take pride in a clean forecast, and know that deal execution is an essential part of hitting your numbers.  
• You are a Value Architect who builds genuine relationships: You don’t just "process" a contract; you re-confirm the business case. You build trust quickly, and you can articulate ROI to a CFO or operational value to a Fleet Manager with equal fluency.
• You can navigate internal complexity to win as a team: You recognize that sales is a team sport. You are comfortable collaborating with CS, Deal Desk, Legal, and Finance to navigate custom terms and "get to yes" on agreements, all while sharing best practices to help the broader team succeed.
• You want to be with the best: You thrive in a high-performance culture where you are surrounded by top-tier talent. You are looking for a role that challenges you to go farther than you have before, moving with urgency and a growth mindset to secure the revenue that fuels Samsara’s mission.

In this role, you will:

• Own the Mexico Enterprise Market: Act as the primary commercial lead for a portfolio of 50–75 renewals per quarter. You will manage high-touch accounts ranging from 500k+, serving as a dedicated expert on the Mexican business landscape, local competitors, and regional market trends.
• Drive Full-Cycle Commercial Execution: Lead every stage of the renewal process, from initial quoting and complex negotiations to securing internal approvals. You will prioritize 36-month terms to stabilize the partnership and maximize long-term Lifetime Value (LTV).
• Forecast with Precision: Maintain impeccable Salesforce hygiene to ensure your pipeline is a "single source of truth." You will provide leadership with scenario forecasting, clear visibility into territory risks, and data-driven insights that make your outcomes predictable.
• Strategize Across the Account Team: Partner seamlessly with CSMs and AEs to map out expansion opportunities. You will bridge the gap between retention and growth, identifying expansion opportunities while ensuring a frictionless, unified experience for the customer.
• Operate as a Business Owner: Take full accountability for your territory’s health. You don't just manage a list; you proactively solve for churn, advocate for the needs of the Mexico market, and lean into the "owner" mindset to hit and exceed your retention targets.

Minimum requirements for this role:

1. Experience: 2+ years of full-cycle closing or strategic renewals experience, specifically managing Enterprise Mexico accounts.
2. Commercial acumen: Proven track record of managing $3M+ in quarterly quota with deal sizes above $300k.
3. Mexico Market Context: Experience navigating the Mexico business landscape.
4. Negotiation Prowess: Ability to manage multi-stakeholder "save" cycles and handle complex procurement/legal requirements.
5. Operational Excellence: Expert proficiency in Salesforce and a disciplined approach to pipeline management.

About this Role

As the Renewals Retention Manager, you will be the strategic architect behind our retention and growth engine. Reporting to the Senior Manager of Renewals Excellence, you will transform complex datasets into a roadmap for global renewal success. This is not a status update role; you will own the end-to-end renewal analytics and forecasting motions that give our leadership confidence in the pipeline and clarity on churn and contraction drivers.

You will be responsible for building the early warning systems and the strategic operational playbooks that allow our field teams to intervene before a customer is downsizing or lost. By partnering closely with Revenue Ops, Sales, Customer Success, and IT, you will ensure our renewal process is data-driven, scalable, and - most importantly - predictable.

This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C

You should apply if:

• You are a data storyteller: You don’t just build dashboards; you extract the reasons to influence executive decision-making.
• You thrive in the grey area: You enjoy taking messy, disparate data from Salesforce and SQL and turning it into a streamlined, automated strategy.
• You are a systems thinker: You look at a manual process and immediately think about how to automate it through Salesforce or BI tools to drive efficiency.
• You are proactive, not reactive: You would rather build a predictive health score today than explain a churn event three months from now.
• You are a cross-functional collaborator: You can speak data with IT, strategy with ops, and revenue with sales leaders.

In this role you will:

• Architect forecasting excellence: Drive the global renewal forecasting process, integrating customer health insights and predictive analytics to improve accuracy and predictability.
• Build early warning systems: Design and maintain sophisticated renewal health scoring models that identify at-risk accounts early enough for successful intervention.
• Deliver actionable insights: Analyze churn attribution and expansion patterns to provide Renewals and Customer Success leadership with clear, data-backed action plans.
• Optimize the renewals engine: Partner with Revenue Ops and IT to design and implement process automations that reduce manual overhead and improve data integrity.
• Lead business reviews: Create and present high-visibility dashboards and quarterly business reviews (QBRs) that communicate performance trends to senior stakeholders.
• Champion data literacy: Set the standard for analytical excellence within the Renewals organization, mentoring others on best practices for tools like Salesforce and Tableau.

Minimum Requirements:

• 4+ years of experience in Renewals, Customer Success Operations, Revenue Operations, or GTM Strategy & Analytics.
• Advanced Salesforce (SFDC) Expertise: Deep experience building complex custom report types, dashboards, and calculated fields.
• Analytical Power-User: Mastery of SQL and Excel/Google Sheets for complex data modeling, trend analysis, and performance tracking.
• SaaS Literacy: Strong understanding of recurring revenue metrics (GRR, NRR, Churn, and Expansion).
• Communication Skills: Proven ability to present complex technical findings to non-technical executive audiences.
• Education: Bachelor’s degree in Business, Finance, Economics, Data Science, or a related field.

An Ideal Candidate also has:

• BI Tool Mastery: Hands-on experience building and maintaining data visualizations in platforms like Tableau, Looker, or Sisense.
• Predictive Analytics Exposure: Experience using data science principles or statistical modeling to predict customer behavior.
• Change Management Experience: A track record of successfully rolling out new tools or workflows to a global, decentralized sales or renewals team.
• Industry Knowledge: Experience in high-growth IoT, Fleet Management, or complex Enterprise SaaS environments.

About this Role

As the Sr. Renewals Digital Experience Specialist, you will be the strategic architect to own and transform the end-to-end, automated renewal experience for Samsara’s Commercial customer base. Reporting to the Senior Manager of Digital Renewals, your goal is to transform a manual, complex renewal process into a seamless, frictionless e-commerce experience. This is a high-impact, cross-functional role at the intersection of revenue operations, product-led growth, and customer experience. You will design, build, and continuously optimize scalable digital programs that drive on-time renewals, reduce churn, and expand net revenue retention (NRR) — with minimal reliance on high-touch sales motions.

You should apply if:

• You want to impact the industries that run our world: Your efforts result in real-world impact—helping to keep the lights on, get food into grocery stores, and ensure workers return home safely. You have an innate curiosity about how businesses work, whether you’re diving into the inner workings of a food distribution center or a waste management firm to understand how our technology makes them better.
• You thrive in the grey area: You enjoy taking messy, disparate data from Salesforce and other systems and turning it into a streamlined, automated strategy.
• You are a systems thinker: You look at a manual process and immediately think about how to automate it through Salesforce and other tools to drive efficiency.
• You can navigate internal complexity to win as a team: You are comfortable collaborating with cross-functional teams including Product, Marketing, Deal Desk, Legal, and Finance to architect the appropriate automation strategies.

In this role you will:

• Partner with Product and Engineering to optimize an e-commerce checkout experience for renewals, including "one-click" extensions and self-service seat expansions.
• Own the logic for the auto-renewal program. Define the criteria for "automatic" vs. "seller-assisted" renewals based on customer health scores and contract complexity.
• Develop digital-only pricing strategies (e.g., pre-negotiated step-ups or loyalty discounts) that incentivize long-tail customers to renew without requiring a human touch.
• Design the "Renewal Lifecycle" communication plan. This involves mapping out email, in-app notifications, and SMS triggers that highlight ROI (e.g., "You saved $X in fuel this year") to drive renewal intent.
• Audit the current "Contract to Cash" process for long-tail customers to eliminate hurdles like manual signature requirements, outdated payment methods, or fragmented billing cycles.
• Lead A/B testing for renewal offers, subject lines, and UI layouts to maximize conversion rates and Net Retention Rates (NRR)
• Train and enable Renewals and Sales teams on digital renewal processes, handoff criteria, and escalation protocols.

Candidate Qualifications:

• SaaS E-Commerce & Platform Expertise
• 6+ years in SaaS GTM, with at least 3 years specifically focused on digital-led sales or automated renewals.
• Deep familiarity with subscription billing and e-commerce platforms (e.g., Stripe, Recurly, Zuora) and their integration with Salesforce/CPQ.
• Proven track record of managing contracts and navigating the legal/compliance nuances of auto-renewal laws.
• Digital Marketing & Nurture Strategy
• Experience using Marketing Automation tools (Marketo, Braze, or Gainsight PX) 
• Understanding of how to use in-app telemetry (e.g., "This customer hasn't checked their Safety Inbox in 30 days") to trigger proactive digital interventions.
• Commercial & Analytical Acumen
• Ability to model the impact of different renewal price increases or multi-year discount incentives on churn and LTV.
• Ability to define and track metrics like Involuntary Churn %, Digital Conversion Rate, etc.
• Strategic Influence
• Experience moving an organization away from "manual-everything" to "automated-first."
• Proven ability to present complex technical findings to non-technical executive audiences.

Education

• Bachelor’s degree in Business, Finance, Economics, Data Science, or a related field.

About this Role

As the Renewals Program Manager, you will be the lead architect of our renewals retention and growth engine. Reporting to the Senior Manager of Renewals Excellence, you will bridge the gap between data-driven strategy and field execution. You won't just tell the team what the strategy is; you will build the programs, playbooks, and enablement tools that empower our global Renewals organization to execute with excellence every day.

You will own the end-to-end enablement motion, ensuring our field teams have the confidence to intervene before a customer is lost. By partnering closely with Revenue Ops, Sales, Customer Success, and IT, you will ensure our renewal methodology is scalable, data-driven, and - most importantly - widely adopted across all customer segments.

You should apply if:

• You are a translation specialist: You don’t just deliver training; you translate complex data and high-level strategies into field-ready playbooks that Renewal professionals can execute immediately.
• You thrive in the last mile: You enjoy the challenge of taking a new strategy and ensuring it actually gets adopted by the team. You focus on the human element of change management.
• You are a scalability architect: You look at a successful one-off save or a great pitch and immediately think about how to build a repeatable program or enablement session to scale that success across the entire global organization.
• You are an Interventionist: You would rather build a robust at-risk playbook and coach the team on it today than try to fix a missed renewal target at the end of the quarter.
• You are a cross-functional bridge: You can sit between strategy and the field - speaking data with the analysts, process with ops, and incentives with the Renewals Account Executives.

In this role you will:

• Architect Enablement Strategies: Develop tailored programs to close performance gaps within the Renewals organization, including specific learning objectives and accountability measures.
• Drive Change Management: Create and implement learning programs that support company-wide shifts, ensuring Renewals Account Executives (RAEs) remain productive throughout the renewal cycle.
• Lead High-Impact Training: Act as the primary subject matter expert for the field, developing and delivering training materials, messaging, and playbooks that resonate with RAEs.
• Advocate for Development: Represent the unique learning needs of the Renewals team across the broader business to secure continuous development investment.
• Embed Cultural Principles: Champion and role-model Samsara’s core values (Focus on Customer Success, Adopt a Growth Mindset, Win as a Team) as we scale globally.
• Bridge Strategy and Action: Work hand-in-hand with the Renewals Strategy team to turn analytical "at-risk" insights into actionable intervention playbooks for the field.

Minimum Requirements:

• Education: Bachelor’s degree from an accredited 4-year university.
• 5+ years of experience in Sales Enablement, Program Management, or related fields, preferably in a high-growth SaaS environment.
• Quota-Carrying Background: Prior experience in a sales or account management role (Enterprise or technical sales preferred) to ensure credibility with the field.
• Change Management Skills: Proven ability to coach sales leadership as "change agents" to drive adoption of new processes and tools.
• Communication Excellence: Exceptional written and oral communication skills, with the ability to explain technical product features through the lens of customer impact.
• Project Management: Strong organizational skills with the ability to manage multiple high-priority workstreams simultaneously.
• Location: Remote - North America.

An Ideal Candidate also has:

• Agility: Deep experience working in fast-paced, "change-heavy" environments where priorities shift quickly.
• Stakeholder Management: The ability to balance and align the needs of multiple cross-functional leaders (Sales, Ops, IT).
• Tech Stack Proficiency: Direct experience with Lessonly (LMS), Showpad (CMS), and/or Jira (Project Management).
• Multi-Lingual Capabilities: Ability to create or translate learning content into French or Spanish to support our global expansion.
• Coaching Instinct: Natural ability to mentor renewal professionals in both one-on-one and group settings to achieve performance goals.