About the role:

The Technical Program Manager (TPM) for Solutions Integration Services partners with our largest customers to proactively identify, scope, and prioritize high-impact integrations that drive meaningful business outcomes.
In this role, you will lead customer-facing discovery and delivery conversations, translate business needs into well-scoped technical projects, and orchestrate cross-functional delivery with Services, Customer Success, Sales and R&D teams.
You will serve as the primary owner of integration planning and technical scoping for assigned enterprise accounts, ensuring customers receive the most value from our platform through thoughtfully prioritized, technically sound integration solutions.
This is a highly cross-functional, customer-facing role that blends technical fluency, relationship management, and program orchestration.

This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if:

• You enjoy shaping integration strategies: You like working with customers to understand their systems, workflows, and goals, then turning those insights into clear, actionable integration project roadmaps.
• You thrive in technical, customer-facing roles: You’re comfortable discussing APIs, data flows, and architecture at a high level while also building strong relationships with stakeholders.
• You enjoy orchestrating complex initiatives: You bring together Engineering, Product, Sales, and Services teams to move projects from idea to delivery.
• You value impact over volume: You care about delivering the right integrations first — prioritizing projects that drive meaningful customer outcomes.

In this role, you will:

Lead integration planning for enterprise customers

• Own customer-facing integration discovery and roadmap conversations
• Develop and maintain integration roadmaps aligned to customer priorities
• Identify the most strategic integrations to pursue first

Scope and prioritize technical projects

• Translate business needs into clearly scoped technical projects
• Perform technical vetting to ensure feasibility and alignment
• Partner with customer account teams on prioritization decisions
• Define project goals, success criteria, and expected impact

Drive cross-functional coordination

• Work closely with Solutions Integration Engineers, Product, Engineering, Sales, Support, Customer Success, and Implementation teams
• Provide delivery teams with context, documentation, and alignment

Support scalable integration initiatives

• Scope and coordinate pre-built or repeatable integration solutions
• Partner with internal teams to bring standardized integrations to market
• Support deployment plans in customer or Samsara hosted environments

Track outcomes and impact

• Maintain accurate CRM records for integration initiatives
• Track project completion, adoption, and integration maturity improvements
• Report on success metrics quarterly

Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 4+ years of experience in Technical Program Management, Solutions Architecture, or a related technical customer-facing role
• Experience working with APIs, integrations, and technical systems
• Strong customer-facing communication and stakeholder management skills
• Ability to translate business needs into technical project scope
• Proven ability to work cross-functionally with Product, Engineering, Sales, and Services teams
• Comfortable operating in a fast-paced, evolving environment
• Strong organizational and prioritization skills
• Bachelor’s degree from a 4-year institution

An ideal candidate also has:

• Prior experience as an Engineer, Architect, or Technical Consultant
• Enterprise SaaS or platform experience
• Strong understanding of system integrations and data flows
• Experience working with large, complex customer environments
• A strategic mindset with attention to technical detail
• A bias for action and ownership

About the role:

We are looking for a passionate payroll professional to join the global payroll team. You will be responsible for paying our employees on time, accurately, and helping to drive the employee experience at Samsara.

This is a remote position open to candidates residing in the US. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Utilize CloudPay to process payroll changes 
• Perform pre-and-post audits of payroll inputs to ensure accuracy
• Research fluctuations of earnings/deduction codes over periods
• Handle equity reporting and review system integrations
• Research and resolve employee inquiries timely
• Drive process improvements and prepare standard operating procedures
• Partner with various third-party vendors on inbound / outbound payroll files
• Handle year-end payroll processing activities (e.g., update payroll calendar, year-end checklist, and employee communications)
• Ad-hoc duties as assigned
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

 Minimum requirements for the role:

• 3+ years of Canada payroll experience
• Advanced Excel skills with ability to work with large volumes of data and draw meaningful insights

An ideal candidate also has:

• Prior experience with Workday and CloudPay payroll systems.
• Excellent organizational skills
• Ability to work remotely without close supervision and take initiatives
• Ability to work well under pressure and manage time effectively
• Strong communication, problem solving, organizational and reasoning skills

About the role:

We are looking for a passionate payroll professional to join the global payroll team. You will be responsible for paying our employees on time, accurately, and helping to drive the employee experience at Samsara.

This is a remote position open to candidates residing in the US. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Utilize CloudPay to process payroll changes 
• Perform pre-and-post audits of payroll inputs to ensure accuracy
• Research fluctuations of earnings/deduction codes over periods
• Handle equity reporting and review system integrations
• Research and resolve employee inquiries timely
• Drive process improvements and prepare standard operating procedures
• Partner with various third-party vendors on inbound / outbound payroll files
• Handle year-end payroll processing activities (e.g., update payroll calendar, year-end checklist, and employee communications)
• Ad-hoc duties as assigned
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

 Minimum requirements for the role:

• 3+ years of Canada payroll experience
• Advanced Excel skills with ability to work with large volumes of data and draw meaningful insights

An ideal candidate also has:

• Prior experience with Workday and CloudPay payroll systems.
• Excellent organizational skills
• Ability to work remotely without close supervision and take initiatives
• Ability to work well under pressure and manage time effectively
• Strong communication, problem solving, organizational and reasoning skills

About the role:

As a Sales Engineer (SE) at Samsara, you’d be part of a diverse group of technically-minded folks working together to bring our unique connected operations technology to customers. Our daily customer engagements include conversations around logistics/supply chain management, fleet maintenance strategies, global asset management, machine control systems/diagnostics, system integration, and regulatory compliance. This means a successful SE at Samsara will develop a thorough understanding of IoT hardware and sensors, hands-on installation/deployment scenarios, carrier networks, cloud infrastructure, and third-party system integrations (via our open API) to ensure the proper technical solution is presented to our customers.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

• Drive GTM Strategy for Emerging Tech: Act as the primary technical authority for new products entering the Mid-Market segment, ensuring the sales motion is repeatable and scalable.
• Bridge Product & Field Engineering: Serve as a high-frequency feedback loop between Product Management and the SE Org, translating technical edge cases into product requirements and beta opportunities.
• Master the "Command of the Message": Enable Account Executives (AEs) and SEs to lead with value-based discovery, helping them pivot from "features" to "strategic outcomes" for new technologies.
• Scale Technical Knowledge: Create and deliver high-impact enablement content, including "Golden Demo" environments, technical whitepapers, and competitive battlecards for the MM sales tier.
• Operationalize Adoption: Track the technical health of new product launches by monitoring proof-of-concept (POC) success rates and identifying common friction points in the deployment process.

Minimum requirements for this role:

• Technical Foundation: BS in Engineering (Electrical, CS, Mechanical, Industrial) or equivalent practical experience in industrial IoT or SAAS space.
• Pre-Sales Excellence: 2+ years of experience in a customer-facing technical role (SE, Solutions Architect, customer/product support, or equivalent).
• Strategic Sales Acumen: Familiarity with structured sales methodologies (e.g., Command of the Message, MEDDPICC) and the ability to coach others on these concepts.
• Technical Aptitude: You possess a strong technical curiosity and the ability to quickly master new physical technologies, whether that’s vehicle diagnostics (OBD-II/J1939), industrial sensors, or API workflows. You are comfortable moving between the "physical" world of hardware and the "digital" world of cloud software.
• Project Leadership: Ability to manage cross-functional initiatives without direct authority, specifically moving products from "Early Access" to "General Availability."
• Communication: Exceptional ability to distill complex "bleeding edge" technology into clear, value-driven narratives for C-suite stakeholders.
• Travel & Flexibility: Ability to travel up to 25% for customer onsites, product testing, and internal "Sprints."
• Remote Collaboration: Demonstrated ability to thrive in a remote-first environment while maintaining tight alignment with a global SE and Product organization.

An ideal candidate also has:

• Experience with APIs and/or scripting languages like Python.
• Basic understanding of electronics and electrical systems.
• Familiarity with Databricks (Spark, Delta Lake, MLflow).
• Strong experience with operational IoT concepts like fleet routing, commercial navigation, commercial trucking fleets, logistics, and workforce management

About the role:

The Public Sector Customer Success team ensures Samsara’s customers adopt our solutions and continuously derive business value from our products. We serve as the trusted point of contact for our customers throughout their lifecycle, from onboarding and adoption to advocacy and renewal.

As the manager of the Services CS Public Sector team, you will enhance our Customer Success onboarding motions, provide targeted coaching for each team member, and foster an inspiring and dynamic team culture. This role is responsible for initial customer onboarding at the Scale and Enterprise customer levels. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. Role requires 10-20% travel within the US.

This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. 

In this role, you will: 

• Hire, onboard, develop and lead an inclusive, engaged, and high performing team.
• Manage individual contributor performance.
• Deliver results across team KPIs and org level OKRs.
• Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation.
• Lead from the front with a willingness to get hands dirty.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

• 8+ years in Customer Success, account management, or consulting.
• 2+ years in management positions, including recruiting and retaining top talent.
• Experience with $1M+ ACV customers.
• Experience with Enterprise SaaS.
• Ability to travel within the United States for customer meetings and events (up to 25%).
• Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
• Solutions-focused with strong problem-solving skills and a bias for action.
• Ability to think big while also executing with excellence.
• Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Demonstrated ability to foster an inclusive team environment that values diverse perspectives​.
• Bachelor's degree from a 4-year institution.

An ideal candidate also has:

• Led a team where each team member managed a portfolio of 4-5 implementations.

• Experience using Gainsight.

• Passion for going above and beyond the call of duty for their customers and team members.
• Strong program management experience.
• Strategic consulting experience.

Experience implementing digital and AI driven workflows.

• Experience responding to RFPs and reviewing SOWs.

About the role:

Our Enterprise Select Customer Success Managers pick up where our Services team leaves off, working with our largest and most complex customers to drive adoption and maximize the long-term value they receive from Samsara. 

In this role, your impact is felt across the physical operations that run our world. Your strategic guidance directly influences the safety of thousands of frontline workers and the efficiency of global supply chains. You will lead a fundamental shift in how our customers view technology, moving them from solving individual problems to positioning Samsara as the strategic platform that underpins their entire operation. By architecting joint success plans that define critical objectives and metrics, you will gameplan on new workflows to ensure our largest partners achieve their multi-year business goals. This role is highly cross-functional, as you will partner with Sales, Support, Sales Engineering, and Product to influence mission-critical initiatives and Samsara’s long-term roadmap.

This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro. 

You should apply if:

• You want to lead high-impact, mission-critical partnerships: You are ready to manage Samsara’s largest and most complex accounts where the stakes involve global supply chains and large-scale infrastructure. You want your guidance to underpin the modern operations of the world’s most significant businesses.
• You have a talent for strategic influence: You have the diplomatic poise to guide executive stakeholders toward a proactive platform strategy. You enjoy the challenge of aligning Samsara’s long-term roadmap with the multi-year goals of Fortune 500 partners.
• You are an internal catalyst for innovation: You have the experience to advocate for mission-critical customer initiatives by influencing internal roadmaps across Product, Finance, and Legal. You are comfortable having your voice heard by senior leadership during executive business reviews.
• You are committed to building for the long term: You understand that proving value in the Enterprise Select space takes resolve and strategic foresight. You want to be a role model for our cultural principles while helping to scale a world-class team globally.

In this role, you will: 

• Be on the front lines to ensure our largest customers increase the safety, efficiency, and sustainability of their operations by translating deep knowledge of the Samsara platform into strategic results across diverse industries like construction, transportation, and many more.
• Drives business transformation by leading strategic customer engagements to deeply understand current operations, proactively recommending workflow transformations and architecting joint success plans that define the metrics and timelines necessary to remove barriers and deliver business value.
• Orchestrates executive business reviews for our most complex partnerships, leading the narrative with our customer’s decision-makers to anticipate future operational risks and align multi-year business transformations with Samsara’s long-term roadmap.
• Influences internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 6+ years of work experience with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role.
• Mastery of priority management and emotional intelligence required to lead high-stakes, Fortune 500 partnerships, with a proven ability to take strategic initiative and thrive in high-visibility, change-heavy environments.
• Track record of anticipating strategic obstacles and resolving complex challenges through a blend of foresight, deep business insight, and diplomatic poise under multifaceted pressure.
• Proven ability to build trust and communicate effectively across all levels, from executive leadership to technical teams and daily end-users, both internally and externally. 
• Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products. 
• Bachelor’s degree from a 4-year institution.
• This role requires up to 25-40% travel.

An ideal candidate also has:

• Strong bias for action, the ability to think big, with insistence on high standards.
• Ability to thrive in an unstructured, dynamic, and change-heavy environment.

About the role:

The Select Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.

As a manager in Select CS, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers.

his is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.  

An ideal candidate will be located in either Eastern or Central time-zones, and will have the ability to travel to the United States for necessary customer travel. 

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Ensure ongoing success and value realization for Samsara’s enterprise customers.
• Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service.
• Find and grow the next generation of CSMs at Samsara. 
• Keep executives informed of progress and advocate for change when needed. 
• Lead from the front with a willingness to get your hands dirty.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Hire, develop, and lead an inclusive, engaged, and high-performing team.

Minimum requirements for the role:

• 8+ years in Customer Success, account management, or consulting.
• 3+ years in management positions, including recruiting and retaining top talent.
• Experience with $1M+ ACV customers.
• Experience with Enterprise SaaS.
• Ability to travel within the United States for customer meetings and events (up to 25%).
• Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
• Solutions-focused with strong problem-solving skills and a bias for action.
• Ability to think big while also executing with excellence.
• Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Demonstrated ability to foster an inclusive team environment that values diverse perspectives​.
• Bachelor's degree from a 4-year institution.

An ideal candidate also has:

• Led a team where each team member managed a portfolio of 8-20 accounts.
• Experience using Gainsight.
• Passion for going above and beyond the call of duty for their customers and team members.
• Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
• Strong program management experience.
• Strategic consulting experience.

About the role:

Samsara’s Global Customer Support (GCS) team is available 24x7x365 to help customers resolve any issue they encounter. We are the trusted point-of-contact for technical support (e.g. product usage, troubleshooting) and non-technical support (e.g. account administration, order and fulfillment), and partner closely with cross-functional teams such as Product, R&D, Sales, Success, and Finance to resolve issues and deliver a great customer experience.

The Strategic Program Manager will prioritize, implement, and lead large-scale transformational projects across the GCS organization. This role requires a passion for aligning leaders on visions, creating & streamlining project plans, centralizing processes, and optimizing change management. Successful candidates have strong analytical business acumen and an insatiable curiosity to understand and improve operations. 

This role reports to the Senior Manager of the Support PMO, and will work closely with Support Leadership and cross-functional teams to identify, prioritize, and execute on critical strategic projects such as improving the efficacy of self-service Support, enhancing cross-functional workflows to improve customer experience, and scoping and deploying new technology (e.g. AI, chatbots, federated search) to drive efficiency.

This role is open to candidates residing within the United States except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Relocation assistance will not be provided for this position. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Lead the end-to-end planning and delivery of complex, cross-functional project portfolio, translating strategic direction into actionable execution plans. Anticipates misalignment early and drives realignment across teams and leaders.
• Understands broader business priorities and competitive/industry trends. Uses these insights to shape program strategy and make informed recommendations.
• Communicates complex topics simply and persuasively. Uses storytelling and data to influence, facilitate tradeoffs, and drive decision-making.
• Trusted advisor to Dir+ internal stakeholders, driving alignment and collaboration across complex or competing priorities.
• Demonstrates deep fluency in PM methodologies, tools, systems and customer/technical support processes. Shares insights and lessons learned to mature PMO standards and foster a culture of continuous learning.
• Integrates AI solutions into program processes to improve scalability, accuracy, and strategic planning.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Bachelor’s degree from an accredited university
• 7+ years of project/program management, management consulting, and/or business operations & strategy experience
• Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders, such as executives, Sales & R&D leaders, and frontline managers
• Demonstrated ability to clearly translate business concepts and requirements to technology teams to deliver effective solutions
• Strong analytical, data-driven, problem-resolution, and decision-making skills

An ideal candidate also has:

• PMP certification and/or advanced education in Project or Program Management
• Experience with B2B hardware and SaaS products
• Experience driving AI-centric projects
• Experience in a global Customer Support, Product Support, Customer Success, or Customer Operations organization
• Proven track record of building trust delivering results that demonstratively improve the customer experience
• Adaptability, flexibility, and the conviction to “do the right thing” under stress, high tension, and tight deadlines

About the role:

Do you want to join a dynamic, creative team? Samsara’s Customer & Partner Education team is looking for a trainer to help us scale our reach and customer support globally. As a Sr. Training Specialist, you’ll help customers derive immediate value from our connected operations platform, ensuring success throughout their journey. Across one many trainings, on-site events, and strategic engagements, you’ll train customers how to make the best use of our platform, develop programs to support their organization’s operational goals, and succeed in their roles - no matter how large their organization is or which industry they work in.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.  

This position requires travel up to 20% of the time and proximity to an international airport. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Produce new and leverage existing training materials as needed and in accordance with team standards and brand guidelines
• Deliver engaging live and recorded training sessions to new and existing customers at small engagements and large, in-person events
• Demonstrate expertise on across the Samsara platform and show facility in answering a range questions from customers during their training
• Collaborate closely with the rest of the Education team as well as other stakeholders to shape content for live training and share customer feedback from live customer events
• Consult with customers to understand and tailor training content to meet their needs and organizational goals
• Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices

Minimum requirements for the role:

• Excellent communication skills, and especially strong presentation and facilitation skills. You have the ability to communicate sophisticated business software processes effectively and in a way that connects with customer priorities both in your verbal delivery and in the materials you produce.
• Strong interpersonal skills - You connect well with others whatever their level within an organization
• Experience delivering training (and making it dynamic) at both virtual and live customer events
• Ability to manage your own work and to teach yourself new products independently. Work without supervision and as part of a team
• Ability to prioritize and effectively handle multiple projects and tasks concurrently.
• An eye for detail and polish
• 3-4 years experience teaching or delivering training
• Ability to travel up to 20% of the time

An ideal candidate also has:

• Experience supporting Enterprise customers across multiple regions/markets

About this Role

As the Renewals Retention Manager, you will be the strategic architect behind our retention and growth engine. Reporting to the Senior Manager of Renewals Excellence, you will transform complex datasets into a roadmap for global renewal success. This is not a status update role; you will own the end-to-end renewal analytics and forecasting motions that give our leadership confidence in the pipeline and clarity on churn and contraction drivers.

You will be responsible for building the early warning systems and the strategic operational playbooks that allow our field teams to intervene before a customer is downsizing or lost. By partnering closely with Revenue Ops, Sales, Customer Success, and IT, you will ensure our renewal process is data-driven, scalable, and - most importantly - predictable.

This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C

You should apply if:

• You are a data storyteller: You don’t just build dashboards; you extract the reasons to influence executive decision-making.
• You thrive in the grey area: You enjoy taking messy, disparate data from Salesforce and SQL and turning it into a streamlined, automated strategy.
• You are a systems thinker: You look at a manual process and immediately think about how to automate it through Salesforce or BI tools to drive efficiency.
• You are proactive, not reactive: You would rather build a predictive health score today than explain a churn event three months from now.
• You are a cross-functional collaborator: You can speak data with IT, strategy with ops, and revenue with sales leaders.

In this role you will:

• Architect forecasting excellence: Drive the global renewal forecasting process, integrating customer health insights and predictive analytics to improve accuracy and predictability.
• Build early warning systems: Design and maintain sophisticated renewal health scoring models that identify at-risk accounts early enough for successful intervention.
• Deliver actionable insights: Analyze churn attribution and expansion patterns to provide Renewals and Customer Success leadership with clear, data-backed action plans.
• Optimize the renewals engine: Partner with Revenue Ops and IT to design and implement process automations that reduce manual overhead and improve data integrity.
• Lead business reviews: Create and present high-visibility dashboards and quarterly business reviews (QBRs) that communicate performance trends to senior stakeholders.
• Champion data literacy: Set the standard for analytical excellence within the Renewals organization, mentoring others on best practices for tools like Salesforce and Tableau.

Minimum Requirements:

• 4+ years of experience in Renewals, Customer Success Operations, Revenue Operations, or GTM Strategy & Analytics.
• Advanced Salesforce (SFDC) Expertise: Deep experience building complex custom report types, dashboards, and calculated fields.
• Analytical Power-User: Mastery of SQL and Excel/Google Sheets for complex data modeling, trend analysis, and performance tracking.
• SaaS Literacy: Strong understanding of recurring revenue metrics (GRR, NRR, Churn, and Expansion).
• Communication Skills: Proven ability to present complex technical findings to non-technical executive audiences.
• Education: Bachelor’s degree in Business, Finance, Economics, Data Science, or a related field.

An Ideal Candidate also has:

• BI Tool Mastery: Hands-on experience building and maintaining data visualizations in platforms like Tableau, Looker, or Sisense.
• Predictive Analytics Exposure: Experience using data science principles or statistical modeling to predict customer behavior.
• Change Management Experience: A track record of successfully rolling out new tools or workflows to a global, decentralized sales or renewals team.
• Industry Knowledge: Experience in high-growth IoT, Fleet Management, or complex Enterprise SaaS environments.

About the role:

Samsara is looking for a Manager of Customer Success Operations to play a critical role in scaling systems, processes and policies for our Customer Success organization. This role will partner with senior leaders across Samsara’s go-to-market teams to design, build and run critical business capabilities for our world-class post-sales organization. This leader will have an outsized impact on the future of our CS organization by helping us Build for The Long Term as we grow beyond $1BN in revenue. The ideal candidate has experience driving transformative initiatives that bring together people, process and technology into elegant solutions to business problems related to all aspects of the post-sales experience. 

This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, revenue is a team sport. We help each other out by sharing best practices and focus on winning as a team.

In this role, you and your team will:

• Partner closely with Manager to VP-level CS Leadership to optimize our Customer Success motion, ensuring scalable, efficient processes that drive ACV, retention and expansion.
• Lead a team of high performing CS Ops professionals, and help Samsara continue to define and improve our model for post-sales Operational Support
• Run large cross-functional projects focused on improving Customer outcomes, including process redesign, tooling enhancements, and analytics-driven improvements.
• Intake, assess, and prioritize CS-specific requests and process gaps based on business impact and effort, developing a roadmap aligned to core company goals.
• Collaborate with Post Sales Systems and Rev Tech teams to enhance automation, deliver scalable tooling, define business requirements, conduct UAT, and manage end-user communications..
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

• 6+ years of experience in Revenue Operations roles, preferably supporting Customer Success specifically, supporting cross-functional sales organizations within a fast-paced, iterative, forward-thinking SaaS environment.
• This is a high impact position with high internal visibility that requires strong priority management and high emotional intelligence 
• Proven ability to drive improvements in Revenue workflows through cross-functional project management and build long-term solutions. 
• Strong organizational skills and business judgment with a track record of leading complex projects from strategy through execution.
• Analytical mindset and ability to use data to influence strategy and decision-making.
• Advanced experience with Gainsight and Salesforce strongly preferred 
• Excellent communication skills and experience translating policy/process into field-facing resources and guidance.
• Bachelor’s degree from a top university; focus in business, finance, economics, or engineering preferred. MBA optional.

About the role:

As a Public Sector Enterprise Core Sales Engineer at Samsara, you’ll be splitting your time across two major focus areas; (1) supporting senior-level sellers in an attempt to grow existing customers, or win new customers, and (2) contributing to the SE Team as a senior resource. There is an expectation that an Enterprise SE is highly accountable for each technical sale, meaning that strong storytelling, objection handling, custom workarounds, advanced integrations, and extensive hands-on experience are requirements to win most deals. Takeaways from these activities should be shared across the SE Team via team meetings, messaging tools, etc.

Additionally, an Enterprise Core Sales Engineer is accountable for carving out time to source and deliver product information, conduct testing of alpha products/features, manage projects, and build process improvements and automation that will scale the broader SE Team. A successful Enterprise Core Sales Engineer will possess excellent time management skills and will maintain a clear focus on retiring quota in addition to these other senior responsibilities.

This is a remote position open to candidates residing in the Mountain & Pacific Region of the United States, with the exception of anyone located within the San Francisco Metro area. Candidates must be physically located within the MST or PST time-zone.  This position requires travel up to 50% of the time and proximity to an international airport is required. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.

In this role, you will: 

• Conduct product demonstrations and facilitate live proof-of-concept trials for prospective customers, and ensure these prospects understand - and are fully utilizing - the Samsara platform.
• Work closely with Product Management, and other relevant teams, to help develop the Samsara platform.
• Demonstrate the value proposition of Samsara’s products and services along with the platform's core capabilities on-site, remotely via webinar sessions, or at field events such as conferences and trade shows.
• Respond to functional and technical elements of RFIs/RFPs.
• Have the ability to be organized and analytical, and eliminate sales obstacles using creative and adaptive approaches.
• Demonstrate comfort working for a dynamic technical organization with a fast-growing partner and customer base.
• Remain highly available to Sales and cross-functional teams, making a measurable impact on Sales and product development in your region, and contributing to SE Team enablement.
• Be a dynamic contributor on both Sales and SE Team internal communications channels.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Bachelor’s of Science degree from a 4-year accredited university
• 5+ years of experience working with customers in a pre-sales technical role, customer success, or customer/product support capacity (Sales Engineer, Systems Engineer, Solutions Engineer, etc.)
• Ability to influence stakeholders based on your technical sales acumen and a solid understanding of business processes and change management'
• Ability to explain complex technical concepts to non-technical audiences
• Previous experience managing hardware and/or software product evaluations
• Basic understanding of electronics and electrical systems
• Experience with the following concepts: technical consulting, cloud software, cloud-connected hardware, computer networking, business systems integration, automation and control systems
• Working knowledge of various integration standards and transports (XML, REST, SOAP, EDI, etc.)
• Experience integrating with RESTful APIs between SaaS applications
• Exposure to various SaaS-based integrations
• Must be located within and authorized to work in the United States

An ideal candidate also has:

• Bachelor’s of Science degree or advanced education in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
• Work experience in task automation scripting and transferring data between systems using Bash, Python, JavaScript, or equivalent languageWork experience building solutions leveraging open API’s
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications
• Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration, home automation, building things with raspberry pi, arduino, etc.)
• Consistent track record of success selling complex technical solutions through strategic sales cycles

About the role:

Samsara’s Sales Programs team enables a high-performance sales team by leveraging technology, automation, and best-in-class methodologies to streamline operations, improve forecasting accuracy, and maximize sales efficiency & effectiveness.

The Senior Program Manager will prioritize, implement, and lead large-scale transformational projects across the Sales organization. This role requires a passion for streamlining project plans, centralizing processes, and optimizing change management. Successful candidates have strong analytical business acumen and an insatiable curiosity to understand and improve operations. 

We are looking for candidates who will champion, role model and embed Samsara’s operating principles as we scale globally and across new offices.

This role is open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will:

• Lead Program Scoping, Planning and Execution: Work closely with business stakeholders (Sales and Revenue Operations leaders, managers, and frontline reps) to identify, scope, prioritize, plan and execute strategic projects that improve the customer and employee experience
• Drive Cross-Functional Collaboration: Work with cross-functional leaders to scope projects, align objectives, and coordinate stakeholders to deliver outcomes aligned with key business objectives
• Manage Change: Drive change management for process improvements within the Sales organization, ensuring the team is prepared, supported, and equipped with the necessary resources to adapt to organizational change
• Deliver Impactful Reporting & Results: Measure results of projects and report out on outcomes delivered; drive continuous improvement processes to achieve and maintain operational excellence
• Champion, Role Model, and Embed Samsara’s Cultural Principles: Focus on Seller and Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team

Minimum requirements for the role:

• Bachelor's Degree from a 4 year institution 
• 6-8 years of program management, management consulting, business operations or strategy experience, ideally in a SaaS environment or fast-paced technology consulting role
• Track record launching transformational, cross-functional initiatives that measurably improve the customer experience and support scalability within the business
• Strong Program Management skills with expertise in end-to-end delivery (i.e. framing the need, scope requirements, document project roadmaps, partnering with teams, defining KPIs and reporting out on results)
• Ability to ramp up quickly on business priorities and derive insights from data to inform decisions
• Strong communication and written language skills including clear and concise documentation
• Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates and cross-functional partners 

Ideal Candidate has:

• Experience with B2B hardware and SaaS products 
• PMP certification, Agile/Scrum Certification  
• MBA

About the role:

Our Enterprise Select Customer Success Managers pick up where our Services team leaves off, working with our largest and most complex customers to drive adoption and maximize the long-term value they receive from Samsara. 

In this role, your impact is felt across the physical operations that run our world. Your strategic guidance directly influences the safety of thousands of frontline workers and the efficiency of global supply chains. You will lead a fundamental shift in how our customers view technology, moving them from solving individual problems to positioning Samsara as the strategic platform that underpins their entire operation. By architecting joint success plans that define critical objectives and metrics, you will gameplan on new workflows to ensure our largest partners achieve their multi-year business goals. This role is highly cross-functional, as you will partner with Sales, Support, Sales Engineering, and Product to influence mission-critical initiatives and Samsara’s long-term roadmap.

This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro. 

You should apply if:

• You want to lead high-impact, mission-critical partnerships: You are ready to manage Samsara’s largest and most complex accounts where the stakes involve global supply chains and large-scale infrastructure. You want your guidance to underpin the modern operations of the world’s most significant businesses.
• You have a talent for strategic influence: You have the diplomatic poise to guide executive stakeholders toward a proactive platform strategy. You enjoy the challenge of aligning Samsara’s long-term roadmap with the multi-year goals of Fortune 500 partners.
• You are an internal catalyst for innovation: You have the experience to advocate for mission-critical customer initiatives by influencing internal roadmaps across Product, Finance, and Legal. You are comfortable having your voice heard by senior leadership during executive business reviews.
• You are committed to building for the long term: You understand that proving value in the Enterprise Select space takes resolve and strategic foresight. You want to be a role model for our cultural principles while helping to scale a world-class team globally.

In this role, you will: 

• Be on the front lines to ensure our largest customers increase the safety, efficiency, and sustainability of their operations by translating deep knowledge of the Samsara platform into strategic results across diverse industries like construction, transportation, and many more.
• Drives business transformation by leading strategic customer engagements to deeply understand current operations, proactively recommending workflow transformations and architecting joint success plans that define the metrics and timelines necessary to remove barriers and deliver business value.
• Orchestrates executive business reviews for our most complex partnerships, leading the narrative with our customer’s decision-makers to anticipate future operational risks and align multi-year business transformations with Samsara’s long-term roadmap.
• Influences internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 6+ years of work experience with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role.
• Mastery of priority management and emotional intelligence required to lead high-stakes, Fortune 500 partnerships, with a proven ability to take strategic initiative and thrive in high-visibility, change-heavy environments.
• Track record of anticipating strategic obstacles and resolving complex challenges through a blend of foresight, deep business insight, and diplomatic poise under multifaceted pressure.
• Proven ability to build trust and communicate effectively across all levels, from executive leadership to technical teams and daily end-users, both internally and externally. 
• Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products. 
• Bachelor’s degree from a 4-year institution.
• This role requires up to 25-40% travel.

An ideal candidate also has:

• Strong bias for action, the ability to think big, with insistence on high standards.
• Ability to thrive in an unstructured, dynamic, and change-heavy environment.

About the role:

We are seeking a results-driven professional passionate about the seamless execution of supply chain operations. In this high-impact role, you will bridge the gap between our US operations and our Taiwan-based Supply Chain team. By collaborating with Material Management, Global Operational Engineering, WW Planning, and VMI partners, you will play a critical role in hitting supply targets and revenue goals. As a key US-based resource, you will ensure 24-hour continuity and provide essential SCM support during US business hours.

This is a remote position open to candidates residing in the Western or Central United States (Pacific, Mountain, and Central Time Zones), capable of working hours adapted to the US daytime with a necessary overlap with the Taiwan team's early morning hours. This position requires travel up to 10% of the time.

Relocation assistance will not be provided for this role.

This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Global Continuity & US Coverage: Serve as the primary US-based SCM representative to ensure seamless, 24-hour operational continuity, specializing in Inbound Supply, VMI operations, and HEM supply management.
• End-to-End Supply Execution: Oversee inbound supply chain operations, including forecast releases, PR/PO processing, and logistics coordination, ensuring all shipments meet rigorous timeframes and revenue targets.
• Production & Material Optimization: Provide critical insights into production capacity and material visibility while driving BOM ordering elasticity and MRD reporting to optimize supply with JDM partners.
• Cross-Functional Bridge: cross-view the implementation of ECO changes and collaborate with suppliers and internal teams to resolve production gaps and alleviate supply constraints through proactive technical coordination.
• Executive Communication: fluent communication and professional presentation skills to influence executive-level stakeholders.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Supply Chain & Fulfillment Expertise: 6+ years of experience in supply chain execution, including direct supplier management, material/manufacturing capacity planning, and refurbishment. Proficient in managing CTB (Clear to Build) reports, OPO backlog tracking, and material shortage mitigation.
• Operational Systems & Technical Literacy: Strong working knowledge of ERP, PLM, and ASCP systems. Familiarity with hardware-specific processes like BOM management, Costing, and ECO is highly valued.
• Strategic Reporting & Analysis: Proven ability to consolidate supply elasticity data and deliver high-level analytics to Executive leadership. Capable of translating complex task simulations into actionable solutions and formal presentations.
• Cross-Functional collaboration: Exceptional communication skills with a track record of interacting cross-functional teams. Demonstrated ability to implement programs across diverse stakeholder groups and sponsor new process establishments.
• Agile Project Management: Highly organized with a "passion for risk mitigation" and number sensitivity. Able to prioritize and delegate effectively within high-paced, high-growth environments to ensure program schedules are met.

An ideal candidate also has:

• Fluency in Mandarin (Traditional/Taiwanese) is a plus to international stakeholders.

About this Role

As the Renewals Program Manager, you will be the lead architect of our renewals retention and growth engine. Reporting to the Senior Manager of Renewals Excellence, you will bridge the gap between data-driven strategy and field execution. You won't just tell the team what the strategy is; you will build the programs, playbooks, and enablement tools that empower our global Renewals organization to execute with excellence every day.

You will own the end-to-end enablement motion, ensuring our field teams have the confidence to intervene before a customer is lost. By partnering closely with Revenue Ops, Sales, Customer Success, and IT, you will ensure our renewal methodology is scalable, data-driven, and - most importantly - widely adopted across all customer segments.

You should apply if:

• You are a translation specialist: You don’t just deliver training; you translate complex data and high-level strategies into field-ready playbooks that Renewal professionals can execute immediately.
• You thrive in the last mile: You enjoy the challenge of taking a new strategy and ensuring it actually gets adopted by the team. You focus on the human element of change management.
• You are a scalability architect: You look at a successful one-off save or a great pitch and immediately think about how to build a repeatable program or enablement session to scale that success across the entire global organization.
• You are an Interventionist: You would rather build a robust at-risk playbook and coach the team on it today than try to fix a missed renewal target at the end of the quarter.
• You are a cross-functional bridge: You can sit between strategy and the field - speaking data with the analysts, process with ops, and incentives with the Renewals Account Executives.

In this role you will:

• Architect Enablement Strategies: Develop tailored programs to close performance gaps within the Renewals organization, including specific learning objectives and accountability measures.
• Drive Change Management: Create and implement learning programs that support company-wide shifts, ensuring Renewals Account Executives (RAEs) remain productive throughout the renewal cycle.
• Lead High-Impact Training: Act as the primary subject matter expert for the field, developing and delivering training materials, messaging, and playbooks that resonate with RAEs.
• Advocate for Development: Represent the unique learning needs of the Renewals team across the broader business to secure continuous development investment.
• Embed Cultural Principles: Champion and role-model Samsara’s core values (Focus on Customer Success, Adopt a Growth Mindset, Win as a Team) as we scale globally.
• Bridge Strategy and Action: Work hand-in-hand with the Renewals Strategy team to turn analytical "at-risk" insights into actionable intervention playbooks for the field.

Minimum Requirements:

• Education: Bachelor’s degree from an accredited 4-year university.
• 5+ years of experience in Sales Enablement, Program Management, or related fields, preferably in a high-growth SaaS environment.
• Quota-Carrying Background: Prior experience in a sales or account management role (Enterprise or technical sales preferred) to ensure credibility with the field.
• Change Management Skills: Proven ability to coach sales leadership as "change agents" to drive adoption of new processes and tools.
• Communication Excellence: Exceptional written and oral communication skills, with the ability to explain technical product features through the lens of customer impact.
• Project Management: Strong organizational skills with the ability to manage multiple high-priority workstreams simultaneously.
• Location: Remote - North America.

An Ideal Candidate also has:

• Agility: Deep experience working in fast-paced, "change-heavy" environments where priorities shift quickly.
• Stakeholder Management: The ability to balance and align the needs of multiple cross-functional leaders (Sales, Ops, IT).
• Tech Stack Proficiency: Direct experience with Lessonly (LMS), Showpad (CMS), and/or Jira (Project Management).
• Multi-Lingual Capabilities: Ability to create or translate learning content into French or Spanish to support our global expansion.
• Coaching Instinct: Natural ability to mentor renewal professionals in both one-on-one and group settings to achieve performance goals.

About the role:

You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and via email. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will also be collaborative, working together with other support representatives in multiple support locations to serve our customers.  

Experience in a technical support role, proven customer-facing skills, and strong English communication skills are a must. You should be comfortable handling complex technical issues and working in a fast-paced support environment.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this Role, You Will:

• Serve as the initial technical point of contact for basic and complex customer issues, working collaboratively within your first-line support team,  across engineering, and product teams to deliver comprehensive solutions.
• Provide in-depth technical troubleshooting for advanced issues across Samsara’s SaaS platform, hardware devices, and integrations, leveraging a deep understanding of networking, cloud technologies, and IoT systems.
• Actively contribute to knowledge base development by documenting detailed resolutions, creating technical guides, and mentoring junior agents on your team.
• Proactively identify trends in customer issues to influence product improvements and optimize support processes, driving continuous enhancement of the customer experience.
• Deliver professional and clear communication to both technical and non-technical stakeholders, ensuring seamless resolution of escalated issues while maintaining a high level of customer satisfaction.
• Champion Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team), driving innovation and collaboration within the team and across departments.

Minimum Requirements for this Role:

• Education: We welcome applications from candidates with a bachelor's degree in a technical field, or those who have gained equivalent expertise through practical experience in areas such as Computer Science, Engineering, or Networking. 
• Experience: 3+ years of experience in a technical product support or specialist role, preferably within SaaS, IoT, or networking environments. Proven track record of handling complex technical escalations and collaborating across departments to resolve advanced customer issues.
• Technical Expertise: Solid understanding of networking concepts (e.g., TCP/IP, VPNs, DNS), cloud-based architectures, and hardware troubleshooting. Foundational knowledge in Artificial Intelligence. 

• Leadership: Demonstrated ability to mentor and guide junior team members, fostering skill development and knowledge sharing. Experience leading projects or initiatives aimed at improving operational efficiency and customer satisfaction.
• Problem Solving: Analytical mindset with a proactive approach to identifying, troubleshooting, and resolving both technical and process-related challenges. Exceptional organizational skills to manage multiple escalations, prioritize workload effectively, and meet critical deadlines.
• Flexibility: Availability to work flexible hours, including nights and weekends, and provide on-call support as needed for high-impact customer cases.

An ideal candidate also has:

• Proficiency in Spanish, French or German is a plus.
• General knowledge about electrical circuits, GPS and telematics. 
• Familiarity with networking protocols, APIs, and diagnostic tools is highly desirable
• Proficiency in using diagnostic tools, APIs, and scripting (e.g., Python, Bash) to automate troubleshooting and issue resolution. 
• Advanced certifications (e.g., CCNA, AWS Certified Solutions Architect) are a strong plus.
• Experience integrating and troubleshooting third-party applications and systems with APIs and webhooks.
• Familiarity with Slack and Google Workplace applications (Gmail, Google Docs, etc.)

About the role:

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.

This role is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. Relocation Assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve their goals, tracking and demonstrating technical ROI along the way.
• Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives.
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiency.
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvement.
• Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with diverse audiences, from technical staff to non-technical executives.
• Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.
• Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge base and help onboard new team members, sharing best practices to enhance the entire team's capabilities.
• Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction, actively seeking feedback for continuous improvement

Minimum requirements for the role:

• Experience: 5+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. 
• Foundational Education: Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
• Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
• Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
• Communication: Strong English written and verbal communication skills.
• Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.

An ideal candidate also has:

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
• Basic Python coding skills are an asset for providing enhanced technical solutions

About the role:

The Manager will oversee a team of Technical Account Managers (TAMs) and is instrumental in ensuring the delivery of exceptional technical support and account management. This leader will act as a champion of change, utilizing a data-driven approach to decision-making and process optimization to drive long-term customer success. You will be accountable for team metrics, fostering professional development, and maintaining alignment with Samsara's core values

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

Click here to learn about what we value at Samsara. 

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

In this role, you will focus on building excellence and scaling our impact through the following:

Build a High-Performance Culture

• Inclusive Talent Strategy:  Hire, develop and lead an inclusive, engaged, and high performing team
• Performance Excellence: Establish a coaching rhythm and clear performance benchmarks to ensure the team consistently meets or exceeds targets.
• Career Architecture: Actively engage in professional growth through tailored development plans and mentorship, ensuring a robust internal pipeline for career progression.

Engineer Scalable Processes

• Intelligence Scalability: Develop and deploy AI-assisted workflows, such as automated technical health checks and AI-summarized account reviews to make it easier for the team to manage complex enterprise accounts. 
• Cross-Functional Influence: Partner closely with Sales, Product, and Customer Success to bridge the gap between customer feedback and product evolution, driving continuous service improvements.
• Strategic Roadmap: Contribute to the long-term strategic planning required to scale a TAM team in a hyper-growth environment.

Drive Data-Led Change

• Analytical Leadership: Apply a rigorous, data-driven approach to identify organizational risks, dependencies, and hidden opportunities for efficiency.
• Platform Advocacy: Translate technical and business insights into actionable data to enhance the Samsara platform experience for our largest enterprise customers.
• Escalation Management: Serve as the primary point of contact for high-priority technical escalations, using deep product knowledge and analytical problem-solving to ensure swift, permanent resolutions.

Minimum requirements for the role:

• People Management: Minimum of 3 years in a people manager role with a proven track record of leading globally distributed technical account managers through periods of significant change.
• Enterprise Impact: Demonstrated success in achieving technical account management goals and maintaining high retention for enterprise-level customers in a fast-paced environment.
• Change Advocacy & Influence: Exceptional skills in influencing all organizational levels, with the ability to translate complex technical data into clear business cases for executive stakeholders.
• Foundational Education: Bachelor's degree in a technical or business field, or equivalent practical work experience

An ideal candidate also has:

• Technical Depth: Demonstrated expertise in IoT, APIs, SQL, and scripting languages, allowing you to act as a credible mentor and technical sounding board for the team.
• Scalability Mindset: Prior experience scaling TAM teams or technical service organizations, specifically focusing on building additional services and repeatable service models.
• Data Fluency: Advanced proficiency with Gainsight, Tableau, Salesforce, or Zendesk to build dashboards, identify trends, and drive proactive, data-led strategies.

Outcome-Driven Business Acumen: A strong focus on driving value-based outcomes and ROI for customers rather than just managing support tickets or task completion.

About the role:

The Business Value Strategy team is central to expanding Samsara’s enterprise business with our largest prospective customers by demonstrating significant ROI potential and positioning them for a long-lasting partnership with our company. This highly cross-functional role collaborates with Sales, Product, Marketing, and Executive Leadership to grow revenue by identifying new areas of value for our customers and driving a value mindset across the organization.  

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management, and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

• Align customer and internal stakeholders on the main sources of value (efficiency, safety, sustainability) that a prospective customer will receive by using Samsara’s products
• Support existing customers by quantifying value realized by utilizing Samsara products and identifying areas of potential opportunity to maximize additional business value
• Conduct quantitative analysis, ROI modeling, and help manage trials to demonstrate value at scale through a Samsara deployment 
• Consult with customers on best practices in change management, technology implementation, customer experience, and other topics critical to program successPresent insights and recommendations to customer executives and senior internal stakeholders
• Lead Business Value initiatives to drive operational excellence, lift engagement quality, and embed value throughout the broader organization 
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 6+ years experience in management consulting, value engineering, finance, and/or business operations
• High aptitude and enthusiasm for complex problem solving utilizing modeling, including advanced Excel and Powerpoint skills
• Proven ability to build deep and empathetic working relationships with customers/clients and internal teams
• Structured thinker with an eye for value and attention to detail
• Self-starter who enjoys owning projects and thrives in an unstructured, change-heavy environment 
• Experience managing programs across cross functional teams, building processes and driving impact/results.
• Strong quantitative, communication, and presentation skills
• Bachelor’s degree required

An ideal candidate also has:

• Experience in fleet management, IoT devices, or B2B software a nice to have
• Experience working with executives in transportation, field services, energy, or public sector industries a nice to have

About the role:

We are seeking a skilled and passionate Lead Full Stack AWS Developer, Business Applications to join our growing team at Samsara. In this role, you will be instrumental in designing, building, deploying, and maintaining scalable and reliable applications and infrastructure on the Amazon Web Services (AWS) platform. You will design and implement AI/ML-powered solutions embedded in sales tools to support and optimize sales workflows. You will work closely with product managers, software engineers, and other stakeholders. You will also have the opportunity to lead and mentor junior engineers. This is an exciting opportunity to leverage your AWS expertise to contribute to a platform that impacts critical global industries.

This role is open to candidates residing in Canada.

You Should Apply If:

• You want to impact the industries that run our world: Your work will directly contribute to improving the safety, efficiency, and sustainability of physical operations that are essential to our global economy.
• You are the architect of your own career: Samsara offers a dynamic environment with opportunities for rapid career growth and development. Your contributions will be recognized, and you'll have the chance to expand your skills and take on new challenges.
• You’re energized by our opportunity: The vision to digitize large sectors of the global economy requires dedicated and innovative individuals. You'll be excited by the challenge of building robust and scalable solutions on AWS.
• You want to be with the best: At Samsara, you'll collaborate with a high-caliber team that fosters a supportive and collaborative environment, encouraging you to learn, grow, and perform at your best.

In this role, you will:

• Design, develop, and deploy scalable and highly available applications and services on AWS.
• Utilize a wide range of AWS services including EC2, S3, RDS, DynamoDB, Lambda, API Gateway, ECS/EKS, and more.
• Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform to automate infrastructure provisioning and management.
• Develop and maintain CI/CD pipelines using AWS CodePipeline, CodeBuild, CodeDeploy, or similar tools.
• Integrate AI/ML-powered solutions in sales tools to support and optimize sales workflows, such as CRM integration, lead scoring, chatbots, recommendation engines, and forecasting models.
• Build and consume RESTful APIs and other web services.
• Implement robust monitoring, logging, and alerting solutions using AWS CloudWatch and other monitoring tools.
• Ensure the security and compliance of AWS environments and applications by implementing best practices.
• Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions.
• Troubleshoot and resolve issues in production and non-production AWS environments.
• Stay up-to-date with the latest AWS services and best practices.
• Contribute to the development of technical documentation and best practices.

Minimum Requirements for the Role:

• Bachelor's in Computer Science, Engineering or related field with 8+ years of software development experience or Masters in Computer Science, Engineering or related field with 6+ years of software development experience with a focus on cloud technologies.
• Strong understanding of core AWS services and their application in building scalable and resilient systems.
• At least 5 years of full stack software development experience.
• Proficiency in at least one programming language such as Python, Java, Node.js, Go, or React.
• Experience working in Agile/Scrum environments, with a solid understanding of software development lifecycle processes.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Experience with working with stakeholders for defining and executing project roadmaps.
• Understanding of security best practices in the cloud.

Ideal Candidate Also Has:

• AWS Certified Developer – Associate or higher certification.
• Experience with containerization technologies like Docker and orchestration services like Amazon ECS or EKS.
• Experience building and deploying serverless applications using AWS Lambda and API Gateway.
• Experience in integrating multiple applications using middleware tools such as Zapier, Workato tools etc
• Experience with database design and management on AWS (RDS, DynamoDB).
• Familiarity with monitoring and logging tools like AWS CloudWatch, Prometheus, or Grafana.
• Experience with agile development methodologies.
• Experience working with large-scale, distributed systems.

About the role:

As a Solutions Integration Engineer at Samsara, you will be an integral member of the Professional Services team responsible for helping Samsara’s most strategic customers build and implement B2B integrations with our IoT platform. In a given week, you may work with a large long-haul trucking company, an industrial-scale food producer, and a public utility to map a customer’s integration needs to current and future API capabilities, help building custom integrations, provide guidance and technical training to implementation teams to follow best practices, troubleshoot issues and advocate for fixes on behalf of customers (working with our tech support team), and ensure a successful customer relationship. A successful Solutions Integration Engineer at Samsara will develop a thorough understanding of B2B integrations to ensure the proper technical solution is delivered to our customers.

Your role will be cross-functional, working alongside and connecting product managers, business operations, sales, and systems engineers, enabling you to experience multiple aspects of a hyper-growth company from within. Since Samsara is a fast-growing company with emerging IoT technology, you can expect this role to evolve, with opportunities to take on increasing levels of responsibility and impact our growth.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.  

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of liberty and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Participate in system integration projects with customer development teams, and 3rd-party systems integrators to build enterprise-grade scalable solutions using Samsara APIs
• Create & define project scopes, technical specifications, and business requirements between Samsara and multiple external stakeholders
• Build robust and scalable integration architecture to help solve use cases like Real-time Data Streaming, Event subscriptions, Batch processing, etc.
• Build, test, validate, and review code to ensure completeness and highest quality deliverables
• Advise and document best practices around integrations using Samara APIs and products
• Exchange best practices, share knowledge with the Samsara product team, and developer community, and advocate for customer experience
• Collaborate with Samsara’s Developer EcoSystem team closely to improve our API experience and feature set
• Contribute to the enhancement of Professional Services team methodologies and tools
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 3-5 years of experience developing Integration solutions using proven architecture methodologies
• Bilingual proficiency in English, Spanish, and French is a must
• Can write, read, and understand code in Python and one additional programming language (for example, JavaScript, AppScript)
• Experience with agentic workflows, including the design, orchestration, and deployment of multi-agent systems for enterprise use cases
• Proficient in leveraging LLM-based tools for code generation, prompt engineering, automation, and enhancing developer productivity
• Experience in developing solutions leveraging modern Cloud Services (AWS, Azure, or GCP)
• Comfortable  in reviewing  data integration requirements and translating them into good technical designs
• Comfortable in working with RESTful APIs/Webhooks and modern databases
• Comfortable in participating in customer evaluations and deployments, with the ability to juggle multiple customer engagements in parallel
• Strong written communication and presentation skills, demonstrated ability to work with a diverse set of teams
• Proficient in using GitHub for version control and collaboration
• Experience working with Modern Agile tools (e.g. Jira, Confluence)

An ideal candidate also has:

• Bachelors in Engineering, Computer Science, or related discipline
• Minimum 3+ years of - experience building  Enterprise-scale integrations or API scripting
• Familiarity with B2B system integration projects and workflows
• Bias-to-action and hands-on experience delivering business results
• Tinkering with hardware gadgets, sensors, or vehicles is a plus
• Familiarity with fleets and logistics is a plus

About the role:

Samsara is looking for an Enterprise Sales Operations Manager to play a critical role in scaling systems, processes and policies for our Enterprise Sales organizations. This role will partner with senior leaders across Samsara’s go-to-market teams to design, build and run critical business capabilities for our world-class sales organization. This leader will have an outsized impact on the future of our sales organization by helping us Build for The Long Term as we grow beyond $1BN in revenue. The ideal candidate has experience driving transformative initiatives that bring together people, process and technology into elegant solutions to business problems related to all aspects of the sales experience.

This is a fully remote opportunity.

This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.

In this role, you will:

• Partner closely with Manager to VP-level Sales Leadership to optimize our Enterprise Sales motion, ensuring scalable, efficient processes that drive ACV, retention and expansion.
• Lead large cross-functional programs focused on improving Sales outcomes, including process redesign, tooling enhancements, and analytics-driven improvements.
• Intake, assess, and prioritize Sales-specific requests and process gaps based on business impact and effort, developing a roadmap aligned to core Sales goals.
• Develop and maintain operational metrics that uncover inefficiencies or risks within the seller workflow; provide actionable insights and partner with cross-functional teams to implement solutions.
• Collaborate with Salesforce Systems and RevOps teams to enhance automation, deliver scalable tooling, define business requirements, conduct UAT, and manage end-user communications.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

• 6+ years of experience in Sales Operations roles supporting cross-functional sales organizations within a fast-paced, iterative, forward-thinking SaaS environment.
• This is a high impact position with high internal visibility that requires strong priority management and high emotional intelligence.
• Proven ability to drive improvements in Sales workflows through cross-functional project management and build long-term solutions. 
• Advanced in Excel. 
• Advanced in Salesforce.com and proficient in sales tech stack tools.
• Strong organizational skills and business judgment with a track record of leading complex projects from strategy through execution.
• Analytical mindset and ability to use data to influence sales strategy and decision-making.
• Excellent communication skills and experience translating policy/process into field-facing resources and guidance.
• Bachelor’s degree from a top university; focus in business, finance, economics, or engineering preferred. MBA optional.
• Salesforce Administration Experience is a plus but not required. 

About the role:

Samsara’s Sales Programs team enables a high-performance sales team by leveraging technology, automation, and best-in-class methodologies to streamline operations, improve forecasting accuracy, and maximize sales efficiency & effectiveness.

The Senior Program Manager will prioritize, implement, and lead large-scale transformational projects across the Sales organization. This role requires a passion for streamlining project plans, centralizing processes, and optimizing change management. Successful candidates have strong analytical business acumen and an insatiable curiosity to understand and improve operations. 

We are looking for candidates who will champion, role model and embed Samsara’s operating principles as we scale globally and across new offices.

This role is open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will:

• Lead Program Scoping, Planning and Execution: Work closely with business stakeholders (Sales and Revenue Operations leaders, managers, and frontline reps) to identify, scope, prioritize, plan and execute strategic projects that improve the customer and employee experience
• Drive Cross-Functional Collaboration: Work with cross-functional leaders to scope projects, align objectives, and coordinate stakeholders to deliver outcomes aligned with key business objectives
• Manage Change: Drive change management for process improvements within the Sales organization, ensuring the team is prepared, supported, and equipped with the necessary resources to adapt to organizational change
• Deliver Impactful Reporting & Results: Measure results of projects and report out on outcomes delivered; drive continuous improvement processes to achieve and maintain operational excellence
• Champion, Role Model, and Embed Samsara’s Cultural Principles: Focus on Seller and Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team

Minimum requirements for the role:

• Bachelor's Degree from a 4 year institution 
• 6-8 years of program management, management consulting, business operations or strategy experience, ideally in a SaaS environment or fast-paced technology consulting role
• Track record launching transformational, cross-functional initiatives that measurably improve the customer experience and support scalability within the business
• Strong Program Management skills with expertise in end-to-end delivery (i.e. framing the need, scope requirements, document project roadmaps, partnering with teams, defining KPIs and reporting out on results)
• Ability to ramp up quickly on business priorities and derive insights from data to inform decisions
• Strong communication and written language skills including clear and concise documentation
• Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates and cross-functional partners 

Ideal Candidate has:

• Experience with B2B hardware and SaaS products 
• PMP certification, Agile/Scrum Certification  
• MBA

About the role:

We are seeking a skilled and passionate Lead Full Stack AWS Developer, Business Applications to join our growing team at Samsara. In this role, you will be instrumental in designing, building, deploying, and maintaining scalable and reliable applications and infrastructure on the Amazon Web Services (AWS) platform. You will design and implement AI/ML-powered solutions embedded in sales tools to support and optimize sales workflows. You will work closely with product managers, software engineers, and other stakeholders. You will also have the opportunity to lead and mentor junior engineers. This is an exciting opportunity to leverage your AWS expertise to contribute to a platform that impacts critical global industries.

This role is open to candidates residing in Canada and the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Seattle Metro.

You Should Apply If:

• You want to impact the industries that run our world: Your work will directly contribute to improving the safety, efficiency, and sustainability of physical operations that are essential to our global economy.
• You are the architect of your own career: Samsara offers a dynamic environment with opportunities for rapid career growth and development. Your contributions will be recognized, and you'll have the chance to expand your skills and take on new challenges.
• You’re energized by our opportunity: The vision to digitize large sectors of the global economy requires dedicated and innovative individuals. You'll be excited by the challenge of building robust and scalable solutions on AWS.
• You want to be with the best: At Samsara, you'll collaborate with a high-caliber team that fosters a supportive and collaborative environment, encouraging you to learn, grow, and perform at your best.

In this role, you will:

• Design, develop, and deploy scalable and highly available applications and services on AWS.
• Utilize a wide range of AWS services including EC2, S3, RDS, DynamoDB, Lambda, API Gateway, ECS/EKS, and more.
• Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform to automate infrastructure provisioning and management.
• Develop and maintain CI/CD pipelines using AWS CodePipeline, CodeBuild, CodeDeploy, or similar tools.
• Integrate AI/ML-powered solutions in sales tools to support and optimize sales workflows, such as CRM integration, lead scoring, chatbots, recommendation engines, and forecasting models.
• Build and consume RESTful APIs and other web services.
• Implement robust monitoring, logging, and alerting solutions using AWS CloudWatch and other monitoring tools.
• Ensure the security and compliance of AWS environments and applications by implementing best practices.
• Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions.
• Troubleshoot and resolve issues in production and non-production AWS environments.
• Stay up-to-date with the latest AWS services and best practices.
• Contribute to the development of technical documentation and best practices.

Minimum Requirements for the Role:

• Bachelor's in Computer Science, Engineering or related field with 8+ years of software development experience or Masters in Computer Science, Engineering or related field with 6+ years of software development experience with a focus on cloud technologies.
• Strong understanding of core AWS services and their application in building scalable and resilient systems.
• At least 5 years of full stack software development experience.
• Proficiency in at least one programming language such as Python, Java, Node.js, Go, or React.
• Experience working in Agile/Scrum environments, with a solid understanding of software development lifecycle processes.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Experience with working with stakeholders for defining and executing project roadmaps.
• Understanding of security best practices in the cloud.

Ideal Candidate Also Has:

• AWS Certified Developer – Associate or higher certification.
• Experience with containerization technologies like Docker and orchestration services like Amazon ECS or EKS.
• Experience building and deploying serverless applications using AWS Lambda and API Gateway.
• Experience in integrating multiple applications using middleware tools such as Zapier, Workato tools etc
• Experience with database design and management on AWS (RDS, DynamoDB).
• Familiarity with monitoring and logging tools like AWS CloudWatch, Prometheus, or Grafana.
• Experience with agile development methodologies.
• Experience working with large-scale, distributed systems.

About the role:

The Manager will oversee a team of Technical Account Managers (TAMs) and is instrumental in ensuring the delivery of exceptional technical support and account management. This leader will act as a champion of change, utilizing a data-driven approach to decision-making and process optimization to drive long-term customer success. You will be accountable for team metrics, fostering professional development, and maintaining alignment with Samsara's core values

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

Click here to learn about what we value at Samsara. 

In this role, you will: 

Focus on building excellence and scaling our impact through the following:

Build a High-Performance Culture

• Inclusive Talent Strategy:  Hire, develop and lead an inclusive, engaged, and high performing team
• Performance Excellence: Establish a coaching rhythm and clear performance benchmarks to ensure the team consistently meets or exceeds targets.
• Career Architecture: Actively engage in professional growth through tailored development plans and mentorship, ensuring a robust internal pipeline for career progression.

Engineer Scalable Processes

• Intelligence Scalability: Develop and deploy AI-assisted workflows, such as automated technical health checks and AI-summarized account reviews to make it easier for the team to manage complex enterprise accounts. 
• Cross-Functional Influence: Partner closely with Sales, Product, and Customer Success to bridge the gap between customer feedback and product evolution, driving continuous service improvements.
• Strategic Roadmap: Contribute to the long-term strategic planning required to scale a TAM team in a hyper-growth environment.

Drive Data-Led Change

• Analytical Leadership: Apply a rigorous, data-driven approach to identify organizational risks, dependencies, and hidden opportunities for efficiency.
• Platform Advocacy: Translate technical and business insights into actionable data to enhance the Samsara platform experience for our largest enterprise customers.
• Escalation Management: Serve as the primary point of contact for high-priority technical escalations, using deep product knowledge and analytical problem-solving to ensure swift, permanent resolutions.

Minimum requirements for the role:

• People Management: Minimum of 3 years in a people manager role with a proven track record of leading globally distributed technical account managers through periods of significant change.
• Enterprise Impact: Demonstrated success in achieving technical account management goals and maintaining high retention for enterprise-level customers in a fast-paced environment.
• Change Advocacy & Influence: Exceptional skills in influencing all organizational levels, with the ability to translate complex technical data into clear business cases for executive stakeholders.
• Foundational Education: Bachelor's degree in a technical or business field, or equivalent practical work experience

An ideal candidate also has:

• Technical Depth: Demonstrated expertise in IoT, APIs, SQL, and scripting languages, allowing you to act as a credible mentor and technical sounding board for the team.
• Scalability Mindset: Prior experience scaling TAM teams or technical service organizations, specifically focusing on building additional services and repeatable service models.
• Data Fluency: Advanced proficiency with Gainsight, Tableau, Salesforce, or Zendesk to build dashboards, identify trends, and drive proactive, data-led strategies.
• Outcome-Driven Business Acumen: A strong focus on driving value-based outcomes and ROI for customers rather than just managing support tickets or task completion.

About this role:

Samsara’s Public Sector Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. 

In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of government organizations, including K12 schools, departments of transportation, solid waste, public works, fire departments, and many others. All the while building relationships with the customer, helping them learn our system and overall ensuring a successful customer relationship.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a fast-growing company from within. 

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. 

Role requires 10-20% travel within the US.

This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro.

You should apply if:

• You want to impact the Public Sector: You’ll be working with cities, states, school districts, and universities that help run our world. You'll work with them to help them operate more efficiently, safely, and drive citizen value through their services.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform 
• Manage the deployment of Samsara technology to large-scale US Public Sector customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health 
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred. 
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence 
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end to end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software 
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution

An ideal candidate also has:

• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving a large and complex customer base in B2B SaaS 
• Thrives in an unstructured, fast-paced, and change-heavy environment
• PMP certification

About the role:

Samsara is looking for a Sr. Sales Operations Analyst to play a critical role in scaling and optimizing quota strategy, analytical infrastructure, and core sales systems for our global ADR organization. This role partners closely with Sales Leadership and cross-functional partners to deliver data-driven quota recommendations, while owning the development and maintenance of complex SQL queries and data pipelines across Databricks, Google Sheets, and Apps Script. This role will have an outsized impact on the future of our sales organization by helping us Build for the Long Term as we grow past $1BN in revenue. The ideal candidate brings strong technical depth, systems thinking, and a proven ability to translate business requirements into durable data models, automated workflows, and scalable reporting that support decision-making across the sales lifecycle.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.

Click here to learn about what we value at Samsara.

In this role, you will: 

• Support the ADR Business Partner in streamlining and uplevel existing reporting structures and workflows in Salesforce.
• Partner with the Sales Systems team to automate workflows and enhance system processes by defining business requirements, conducting UAT, and leading sales communications.
• Intake, assess, and prioritize requests and improvement opportunities based on business impact and effort to inform a long-term roadmap.
• Partner with Sales Leadership to develop regular, data-driven quota recommendations, while collaborating with the SalesOps Business Partner on holistic quota strategy.
• Own, develop, and maintain SQL queries across Google Sheets and Databricks.
• Serve as the primary owner for troubleshooting critical support issues, creating tickets and partnering with Sales Systems to implement scalable solutions.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role: 

• 2–5+ years of experience in a Sales Analyst role or in a similar growth or analytics role within a fast-paced environment.
• Advanced proficiency in Excel.
• Proficiency in SQL.
• Proficiency in Salesforce.com and the broader sales technology ecosystem.
• Strong organizational skills and sound business judgment, with the ability to manage projects end-to-end.
• Demonstrated ability to influence stakeholders and craft clear, compelling narratives using data.
• Excellent communication and critical-thinking skills, with the ability to understand sales processes, policies, and systems and communicate effectively across company, team, and sales-rep audiences.
• Bachelor’s degree or higher from a top university; degrees in Data Analytics, Statistics, Mathematics, Computer Science, Economics, Finance, Business Analytics, or Engineering are a plus; MBA is optional.
• Salesforce Administrator Certifications are a plus but not required.
• Familiarity with Product Management and/or Six Sigma best practices is a plus but not required.

About the role:

Do you want to join a dynamic, creative team? Samsara’s Customer & Partner Education team is looking for a trainer to help us scale our reach and customer support globally. As a Sr. Training Specialist, you’ll help customers derive immediate value from our connected operations platform, ensuring success throughout their journey. Across one:many trainings, on-site events, and strategic engagements, you’ll train customers how to make the best use of our platform, develop programs to support their organization’s operational goals, and succeed in their roles - no matter how large their organization is or which industry they work in.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.  

This position requires travel up to 15% of the time and proximity to an international airport. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Consult with customers to understand and tailor training content to meet their needs and organizational goals
• Produce new and leverage existing training materials as needed and in accordance with team standards and brand guidelines
• Deliver high quality and engaging live and recorded training sessions to new and existing customers at small, private engagements and large, in-person events
• Demonstrate expertise on across the Samsara platform and show facility in answering a range questions from customers during their training
• Collaborate closely with the rest of the Education team as well as other stakeholders to shape content for live training and share customer feedback from live customer events
• Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices

Minimum requirements for the role:

• Excellent communication skills, and especially strong presentation and facilitation skills. You have the ability to communicate sophisticated business software processes effectively and in a way that connects with customer priorities both in your verbal delivery and in the materials you produce.
• Excellent interpersonal skills - You’re dynamic and enthusiastic, and connect well with others whatever their level within an organization
• Experience delivering training (and making it dynamic) at both virtual and live customer events
• Ability to manage your own work and to teach yourself new products independently. You’re also analytical and can assess what is essential to know and what’s not.
• Ability to prioritize and effectively handle multiple projects and tasks concurrently. You’re organized, methodical, and detail-oriented.
• An eye for detail and polish
• Ability to work without supervision and as part of a team
• 5-7 years experience teaching or delivering training
• Ability to travel 15% of the time

An ideal candidate also has:

• Experience supporting Enterprise customers across multiple regions/markets