About the role:

Renewals are the core of a SaaS company's revenue stream. The Strategic Enterprise Renewal Account Executive position will focus on the achievement of renewal targets for Samsara’s lighthouse Enterprise accounts. This role is responsible for ensuring their customers are set up for success while maximizing the financial results for Samsara. For each renewal, this means minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and passing findings and insights back to the business. As one of the most senior team members, this individual will also act as a player-coach to the wider team. 

Outside of required in-person meetings and company events, this is a remote position with the option to work in-office at their own discretion assuming reasonable commuting time and proximity. Relocation assistance will not be provided for this role. Open to candidates residing in the US. This position requires travel up to 20% of the time.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role:

• Negotiate and execute all facets of Samsara’s Enterprise renewal contracts using sound business judgment
• Develop and deliver win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship 
• Engage in strategic account planning with stakeholders at the Director+ level to ensure accountability across teams ahead of a renewal
• Work 9+ months in advance of upcoming renewals and maintain accurate forecasts
• Maintain a deep understanding of Samsara products and licensing models
• Monitor customer health metrics to proactively identify and communicate risks
• Work cross-functionally to resolve complex issues regarding the finalization of executables in addition to identifying expansion opportunities
• ​​Track and maintain customer data and renewal information in Samsara systems
• Act as a Renewals brand ambassador internally
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices   

Minimum requirements for the role:

• 5+ years of quota achievement in a renewals or account management capacity
• Comfort and experience negotiating complex $500K+ Enterprise/Majors SaaS agreements both in person and remotely with executives
• Ability to tactically close deals with a high degree of integrity, business acumen, and independence 
• Experience building strong partnerships with peers and partners
• Highly organized with strong attention to detail 
• Excellent client hands and executive communication skills
• Team player who enjoys assisting where needed and finding ways to help 
• High activity level, enthusiastic, self-motivated
• Proven influencer and negotiator

An ideal candidate also has experience with:

• Salesforce 
• G-Suite
• GainSight
• Slack
• ZenDesk

About the role:

The Business Operations Manager will be a strategic partner embedded within the Technical Support organization at Samsara, driving operational excellence and enabling data-informed decision-making at scale. This role sits at the intersection of strategy and execution—supporting senior leadership with the insights, communications, and operational frameworks needed to run and grow the business effectively.
The ideal candidate is a sharp, highly independent thinker who can take ambiguous challenges and return with structured analysis, compelling narratives, and clear recommendations. They bring strong executive communication skills, big-picture thinking, and the ability to influence cross-functional stakeholders — all while leveraging modern AI tools to work faster and smarter.

This is a remote position open to candidates residing in Canada. Relocation assistance will not be provided for this position.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
  
  

In this role, you will:

• Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations that communicate business performance, key priorities, and operational outcomes.
• Build and maintain reporting frameworks that track core business metrics—such as CSAT, time to resolution, and cost to serve—and synthesize findings into actionable insights for senior leadership.
• Translate complex data and operational trends into clear, compelling stories that inform strategic decisions and drive alignment across the organization.
• Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams to align on priorities and execute on key initiatives.
• Lead and manage special projects and operational improvement efforts that enhance efficiency and customer experience within the Technical Support ecosystem.
• Leverage AI tools (e.g., Claude, ChatGPT) and self-service data capabilities on a day-to-day basis to accelerate analysis, content generation, and workflow automation.
• Own and operationalize AI governance across the support organization — tracking tools, skills, and use cases being built across teams, establishing versioning standards, and ensuring best practices are shared rather than siloed
• Identify and close information gaps through independent research, data exploration, and rigorous synthesis — returning with something richer than the original ask
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
  
  

Minimum requirements for the role:

• 8+ years of experience in business operations, management consulting, strategy, or a related field.
• Bachelor’s degree from a 4-year accredited university.
• Demonstrated ability to build executive-level presentations and strategic communications that convey a clear, compelling narrative.
• Strong analytical skills with the ability to independently source, interpret, and synthesize data to support decision-making.
• Comfort and previous experience using AI tools for analysis, content generation, and workflow automation.
• Experience working cross-functionally and influencing stakeholders without direct authority.
• High degree of independence and intellectual curiosity — able to take a loosely defined problem and return with structured, rigorous thinking and actionable recommendations.
  
  

An ideal candidate also has:

• Experience working in or with customer support, technical support, or a complex SaaS environment.
• Background in management consulting, investment banking, or a high-growth technology company.
• Familiarity with data tools (e.g., Tableau, Looker, SQL) for self-serve analytics.
• Experience streamlining and scaling products, processes, and workflows with AI.
• Track record of building operational programs or processes from the ground up.

As a Field Sales Engineer at Samsara, you’d be an integral part of a diverse team working to help modernize essential industries through the application of cutting-edge IoT solutions.  Your work would directly contribute to a cleaner, more efficient, and productive supply chain by creating safer roadways, reducing fuel consumption and emissions, and providing a consolidated platform for connecting operations.  Our daily customer engagements include conversations around how IoT can positively impact logistics management, workplace safety programs, fleet maintenance strategies, global asset management, and regulatory compliance.  This means a successful SE at Samsara will develop a thorough understanding of the application of IoT hardware and sensors, hands-on hardware installation strategies, managing data collection over carrier networks, presenting a robust cloud infrastructure, and building third-party system integrations (via our open API) to ensure the best technical solution is presented to Samsara customers.

This is a remote position open to candidates residing in the US within the Pacific or Mountain time-zone. This position requires travel up to 50% of the time and proximity to an international airport is required.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

• Become an expert on Samsara products: where the rubber of cutting-edge tech (IoT, AI, computer vision) meets the road of driving digital transformation for physical operations.
• Articulate to prospects how businesses like theirs use Samsara today to solve obstacles common to their industry.
• Deliver the work products that get deals done.  Think discoveries, demonstrations, value assessments, proof of concept implementations, etc.
• Walk installers through any scenario, explaining best practices for installing Samsara products and helping build deployment plans.
• Write sample proof-of-concept scripts against our open API that solve real-world problems for companies that deliver essential services (for example), and document them for your fellow SE’s to use.
• Open the door for deeper entrenchment into accounts (integration, upsell, cross-sell) by becoming a consultant to your customers.
• Act as a liaison between Samsara’s product and sales teams, translating technical feedback and enrolling the right customers in our beta programs.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Bachelor’s of Science degree from a 4-year accredited university.
• 5 years of experience working with customers in a pre-sales, customer success, or customer/product support capacity.
• Possess the attitude and aptitude for continuous growth and development.
• Ability to influence stakeholders based on your technical sales acumen and a solid understanding of business processes and change management.
• Ability to explain complex technical concepts to non-technical audiences.
• Previous experience managing hardware and/or software product evaluations.
• Basic understanding of electronics and electrical systems.
• Experience with the following concepts: technical consulting, cloud software, cloud-connected hardware, computer networking, business systems integration, automation, and control systems.

An ideal candidate also has:

• Bachelor’s of Science degree or advanced education in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline.
• 8+ years of enterprise experience working with customers in a pre-sales environment.
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications.
• Skilled in the art of identifying customer value - identifying on delivering what is most important to the customer and tuning out the noise.
• Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration, home automation, building things with Raspberry Pi, Arduino, etc.).
• Consistent track record of success selling complex technical solutions through strategic sales cycles.
• Work experience in task automation scripting and transferring data between systems using Bash, Python, JavaScript, or equivalent language.
• Work experience building solutions leveraging open APIs.
• An ideal candidate is physically located in Denver, San Francisco, Phoenix, or Seattle

About the role:

The Business Operations Manager will be a strategic partner embedded within the Technical Support organization at Samsara, driving operational excellence and enabling data-informed decision-making at scale. This role sits at the intersection of strategy and execution—supporting senior leadership with the insights, communications, and operational frameworks needed to run and grow the business effectively.
The ideal candidate is a sharp, highly independent thinker who can take ambiguous challenges and return with structured analysis, compelling narratives, and clear recommendations. They bring strong executive communication skills, big-picture thinking, and the ability to influence cross-functional stakeholders — all while leveraging modern AI tools to work faster and smarter.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Relocation assistance will not be provided for this position.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

• Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations that communicate business performance, key priorities, and operational outcomes.
• Build and maintain reporting frameworks that track core business metrics—such as CSAT, time to resolution, and cost to serve—and synthesize findings into actionable insights for senior leadership.
• Translate complex data and operational trends into clear, compelling stories that inform strategic decisions and drive alignment across the organization.
• Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams to align on priorities and execute on key initiatives.
• Lead and manage special projects and operational improvement efforts that enhance efficiency and customer experience within the Technical Support ecosystem.
• Leverage AI tools (e.g., Claude, ChatGPT) and self-service data capabilities on a day-to-day basis to accelerate analysis, content generation, and workflow automation.
• Own and operationalize AI governance across the support organization — tracking tools, skills, and use cases being built across teams, establishing versioning standards, and ensuring best practices are shared rather than siloed
• Identify and close information gaps through independent research, data exploration, and rigorous synthesis — returning with something richer than the original ask
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
  
  

Minimum requirements for the role:

• 8+ years of experience in business operations, management consulting, strategy, or a related field.
• Bachelor’s degree from a 4-year accredited university.
• Demonstrated ability to build executive-level presentations and strategic communications that convey a clear, compelling narrative.
• Strong analytical skills with the ability to independently source, interpret, and synthesize data to support decision-making.
• Comfort and previous experience using AI tools for analysis, content generation, and workflow automation.
• Experience working cross-functionally and influencing stakeholders without direct authority.
• High degree of independence and intellectual curiosity — able to take a loosely defined problem and return with structured, rigorous thinking and actionable recommendations.

An ideal candidate also has:

• Experience working in or with customer support, technical support, or a complex SaaS environment.
• Background in management consulting, investment banking, or a high-growth technology company.
• Familiarity with data tools (e.g., Tableau, Looker, SQL) for self-serve analytics.
• Experience streamlining and scaling products, processes, and workflows with AI.
• Track record of building operational programs or processes from the ground up.