About the role:

We are looking for a self-starting, motivated, and experienced Customer Success Specialist - CML/MM Collections to support the small business globally. This role manages the accounts receivable efforts of a global portfolio of monthly customers and acts as a key liaison between Sales, customers, and internal teams, ensuring clear communication of account status and timely resolution of issues.

The ideal candidate has a high-volume, accounts-centric mindset, strong attention to detail, and excellent problem-solving skills. You thrive in a fast-paced environment, can manage multiple priorities, and approach collections with a customer-first, solution-oriented mindset that supports both delinquency reduction and long-term customer retention.

This is a remote position open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send, can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future, and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Manage a portfolio of global customers, supporting overall account health through billing, receivables, and service-related inquiries.
• Serve as a primary point of contact for customers on billing questions, contract renewals, cancellations, and account-related concerns.
• Perform consistent collections activities to support timely payment of current and past-due accounts while maintaining a customer-first approach.
• Resolve customer issues and escalations that may impact payment or account status, partnering cross-functionally to drive timely resolution.
• Prioritize and manage a dynamic work queue, balancing backlog, ongoing follow-ups, and incoming customer requests.
• Deliver a high-quality customer experience from initial inquiry through final resolution, ensuring clear communication and accurate account management.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 1+ to 3 years of experience in a customer-facing role within a contact center, customer success, or B2B collections environment.
• Experience working in a fast-paced, high-volume environment, managing 20+ cases per day via phone and email while handling escalated or time-sensitive customer interactions.
• Knowledge of operational accounts receivable processes, including billing inquiries, past-due account management, and basic reconciliation concepts.
• Strong problem-solving skills and critical thinking ability, with the capacity to follow established processes and contribute to scalable solutions.
• Highly organized and self-disciplined, with exceptional attention to detail, follow-through, and the ability to meet deadlines and SLAs.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with a wide range of customers and internal partners.
• Proficiency using macOS and experience working with ticketing or CRM systems (e.g., Zendesk, Salesforce, Service Cloud, NetSuite).
• Ability to work remotely from Mexico.

An ideal candidate also has:

• Experience supporting service requests in billing, RMA, cancellations, and renewals
• Experience supporting telematics systems, ELDs, and hours of service compliance is a plus

As a Data Validation Specialist (DVS), you will be at the front of Samsara’s go-to-market strategy. This includes researching critical account information, ensuring Salesforce data cleanliness, setting up Samsara’s sales team for success by presenting them with the most accurate prospect information. This role is ideal for individuals looking to develop enterprise technology sales skills and to advance their careers into an Account Development role. Successful DVS’ learn the basics of working with Samsara’s prospective customers and how our line of products benefit them. You will work closely with top-tier executives and will see up close how sales organizations succeed.

The Account Development Representative will work on:

• Researching critical account information, ensuring salesforce data cleanliness, setting up Samsara’s sales team for success by presenting them with the most accurate prospect information.
• Working closely with top-tier executives and seeing up close how sales organizations succeed
• Championing, role modeling, and embedding Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices

An ideal candidate has:

• High level of interest in the IoT space
• Excitement around growing a sales career
• Comfortable in a dynamic, customer facing environment
• Previous cold calling experience
• Motivated to be in a goal-oriented, project managing role
• Excellent interpersonal skills

About the role:

Are you an aspiring content developer with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class content using cutting-edge knowledge management technologies, including AI? Join a forward-thinking team, where you'll help drive our technology-centric content framework within the Global Support organization, working with peers and subject matter experts to enhance our content assets using the latest in AI and other innovative tech.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Learn more about what we value at Samsara.

In this role, you will:

• Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap
• Collaborate with teams to implement and maintain content development processes and standards
• Support various content development projects and initiatives, ensuring their successful execution
• Assist in monitoring and reporting on KPIs to evaluate content effectiveness and sharing insights with the organization
• Participate in identifying and implementing improvements in content processes and technology

Minimum requirements for this role:

• Bachelor’s degree in a related field or equivalent experience demonstrating expertise in content development, knowledge management, or technical documentation.
• 3+ years of content development/knowledge management experience, including creating, capturing, structuring, and maintaining content
• Experienced in working with content/knowledge management and ticketing systems
• Experienced in preparing AI-optimized content and building AI models for generating content
• Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
• Adept at managing multiple priorities and embracing change with ease

An ideal candidate also is:

• Proficient in Jira
• Experienced in working in Agile/Scrum environments
• Experienced in using Confluence, Tableau, and Zendesk or similar CRM tools
• Experienced in managing content/knowledge-related projects

About the role:

This is a dynamic, high energy role in which you will bring the Internet of Things to mid-sized customers, building Samsara's business and bringing the benefits of sensor data to customers. Typical sales will be $20k to $100k, and involve POCs, multiple stakeholders, managing trials, multi-faceted pricing negotiations, and selling to executives and CXOs. 

This is a remote position, open to candidates based in Mexico.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before. 

Minimum requirements for this role:

• 2+ years experience in a full-cycle, closing sales role
• Experience independently closing new deals larger than $10,000 in annual revenue.
• Spanish speaker required (verbal and written)
• Must be located in Mexico

An ideal candidate has:

• Proven track record of consistent quota achievement
• Experience selling in the midmarket space - medium to large deals sizes
• Experience with high-volume cold calling
• Must demonstrate a growth mindset and a willingness to be collaborative with your teammates and in your selling process
• SFDC familiarity
• Experience selling into Mexico or Latin America
• Ability to think strategically and creatively in a new market
• Excellent understanding of business acumen for emerging markets
• Ability to manage logistics of selling into Mexico from North America

About the role:

Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email. 

This is a remote position open to candidates based in Mexico City and Metropolitan area. Relocation assistance will not be provided for this role. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services.
• Provide guidance and mentorship to team members to enhance team performance and efficiency.
• Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills.
• Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution.
• Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes.
• Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders.
• Proactively improve customer support processes and contribute to the development of best practices and training materials for the team.
• Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

• 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions.
• Bilingual: Proficiency in English and Spanish is a must.
• Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles.
• Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.
• Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams.
• Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects.
• Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service.
• Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced documentation skills.
• Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies.
• Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business.

An ideal candidate also has:

• Experience supporting telematics systems, ELDs, and hours of service compliance.
• Proven ability to mentor and coach peers to improve team performance and individual growth.
• Data-driven mindset with experience analyzing trends and metrics to inform strategic decisions.
• French fluency or German is a plus.

About the role:

The Enterprise sales team is responsible for revenue growth in new and existing customers that represent the largest prospective accounts for Samsara by total addressable opportunity.

This is a remote position, open to candidates based in Mexico.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before. 

In this role, you will: 

• Develop Executive-Level relationships within strategic, named accounts.
• Own customer engagements end-to-end, from prospecting and qualification to close.
• Demonstrate excellent solution-based sales process in complex sales campaigns
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years experience in a full-cycle, closing sales role
• Proven track record of consistent quota over-achievement in complex accounts and $500k+ ARR transactions
• Experience handling and owning enterprise deal sizes and C-Level relationships
• Willing and comfortable with strategic outbound prospecting
• Excellent interpersonal skills and demonstrated ability thriving in a dynamic, fast paced environment
• Mexico citizen
• Fluency in both Spanish and English

An ideal candidate also has:

• Experience working with line of business stakeholders (Operations, Finance, IT)
• Awards for top achievement (President’s club, Winner’s circle, Top 10%)
• Passion for the world of operations!

About the role:

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.

This is a remote position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 
  
  

In this role, you will: 

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve their goals, tracking and demonstrating technical ROI along the way.
• Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives.
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiency.
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvement.
• Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with diverse audiences, from technical staff to non-technical executives.
• Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.
• Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge base and help onboard new team members, sharing best practices to enhance the entire team's capabilities.
• Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction, actively seeking feedback for continuous improvement
  
  

Minimum requirements for the role:

• Experience: 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. 
• Foundational Education: Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
• Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
• Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
• Communication: Strong English written and verbal communication skills.
• Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.
  
  

An ideal candidate also has:

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
• Basic Python coding skills are an asset for providing enhanced technical solutions

About the role:

The Senior Business Intelligence (BI) Analyst will be a key technical contributor within the Data Analytics function of the Support Operations organization. They will demonstrate deep expertise in querying, structuring, and visualizing actionable data to drive operational improvements for The Support organization. The Senior BI Analyst will work closely with cross-functional business leaders, tech leads, and other support functions to translate business and technical requirements into concrete quantitative analysis and AI-enriched dashboards, with the goal to uncover insights, streamline decision-making, and enhance operational efficiency across the Support organization. This role is critical in driving the adoption of analytics tools and fostering a data-driven culture within Samsara.

The ideal candidate will have deep experience working with cross-functional teams to solve highly technical business problems through effective data visualization and manipulation, and is eager to pursue various data-related projects in a fast-moving environment. The role reports to the Director of Global Support Operations & Strategy.

This is a remote position open to candidates residing in Mexico. Relocation assistance will not be provided for this role. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will work on: 

• Data structures: Leveraging the language of choice (e.g., SQL, Python) to shape, structure, and optimize data sets for analysis
• Dashboarding: Designing, creating and maintaining scalable BI solutions, complex dashboards and other summary visualizations to deliver actionable insights and drive data-informed decision-making across the organization.
• Actionable analysis: Performing a variety of exploratory analyses by integrating and optimizing data from multiple sources, which will help us understand the health of the Support organization and identify opportunities for improvement and optimization .
• Analytical modeling: Building analytical models to identify patterns, anomalies, and root causes (e.g., analyzing ticket data to proactively identify common customer issues)
• Cross-functional collaboration: Leading meetings with technical and non-technical leaders to understand data structures, dashboard requirements, and business priorities, and identify and address key business challenges 
• Mentorship: Mentor junior analysts and share best practices in BI development, fostering a culture of continuous learning and improvement.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 8+ years of experience in business intelligence, data analytics, or a related field.
• Hands-on experience in designing and managing Tableau dashboards 
• Strong proficiency in SQL, data visualization and manipulation, and dashboard development.
• Ability to communicate technical concepts and insights to non-technical stakeholders effectively.
• A collaborative mindset, with experience working cross-functionally to solve complex business problems.
• A bachelor’s degree in a relevant field (Business Analytics, Data Science, Computer Science, Statistics, Mathematics, etc.) or equivalent coursework in a quantitative discipline.

An ideal candidate also has:

• Experience with CRM and ticketing tools, specifically Zendesk or Salesforce data
• Experience in a Customer Support or Customer Support organization, with an understanding of relevant KPIs and processes
• Experience with B2B hardware and SaaS products
• Experience partnering with leadership to solve business problems

About the role:

Samsara is looking for an experienced Senior Escalation Specialist to join our Global Technical Support organization to provide individualized support with an elevated level of care and urgency for our customers. This includes providing executive-level communications to our customers and internal stakeholders. You will support customers involved in time-sensitive escalations and manage their overall experience by collaborating closely with customer stakeholders as well as Samsara’s Sales, Customer Success, Technical Support, Product Management, and Engineering teams. You will be part of the Incident and Escalations team within the umbrella of the Global Technical Support organization.

We are looking for a candidate with exemplary executive-level communication skills and a solid track record of managing high-priority escalations and projects to produce successful outcomes for our customer base. A successful candidate will be a creative problem solver with a passion for superb service and customer devotion.

This is a remote working position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role you will:

• Be the Single Point of Contact: Manage the lifecycle of an escalation including, but not limited to, acting as the single point of contact for the customer and internal stakeholders. Be responsible for resource coordination and communication through escalation closure up to the senior executive level.
• Cross-Functional Partnerships: Build strong working relationships with key stakeholders across Customer Success, Engineering, Product, and Sales, and Accounts Receivable with a focus on fostering efficient collaboration and driving down resolution times of technical or billing related issues.
• Process Development: Develop, implement, and coordinate key post-escalation processes such as post-escalation reviews, post-mortems, trend evaluation, and other key continuous improvement activities in conjunction with the Support Operations team.
• Best Practices: Establish and maintain escalation SOP’s in accordance with industry standards and best practices.
• Reporting & Metrics: Build and monitor escalation KPIs and relevant reporting to ensure support continues to provide the best experience possible for escalated customers.
• Executive Reviews: Drive and manage review meetings focused on critical/major escalations with senior executives.
• Samsara Culture: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years experience in a dedicated customer facing escalation management role in fast-paced software/technology environments (SaaS/PaaS/IoT).
• Bachelor's degree in a technical or business field, or equivalent practical work experience.
• Demonstrated program or project management experience with an ability to influence stakeholders to achieve desired outcomes.
• Exceptional judgment in high-pressure scenarios, and ability to make timely recommendations from both business and technical standpoints.
• Strong bias for action, ownership, ability to dive deep, and insistence on the highest standards.
• Demonstrated ability to communicate customer issues in a meaningful way to both technical and business audiences at various levels of seniority, up to and including senior executives.
• Proficient english language verbal, written, communication, and receptive listening skills.
• Proven ability to build strong working relationships cross-functionally to drive effective teamwork and communication.
• Experience working with ticketing systems such as Zendesk and Salesforce.

An ideal candidate also has:

• 8+ years of customer facing Support Services related experience with a proven track record of delivering business value and improvement.
• Previous people management experience.
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both clients and internal teams alike, continuously striving for mutually beneficial solutions.
• Ability to work in a hyper-growth environment with shifting priorities.
• Experience working with dashboard tools such as Zendesk Explore and Tableau.

About the role:

We are looking for an experienced Compliance Product Support Engineer to join our Global Technical Support organization. This role is designed for a technical leader who thrives on solving the most challenging escalations at the intersection of regulatory law, IOT systems, and data integrity.

Our customers rely on Samsara to comply with the workplace safety requirements established by the Department of Transportation (DoT/FMCSA) to help create a safer work environment for drivers, and make it easier and faster to accurately track, manage, and share records of duty status (RODS) data. You will serve as the primary technical authority for the software components associated with the ELD compliance product. You are the critical bridge between our customers, field teams, and R&D, ensuring that our product maintains 100% accuracy in recording Hours of Service (HOS) and Records of Duty Status (RODS).

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 
  
  

In this role, you will: 

• Serve as the final escalation point for intricate ELD compliance product for post-sales customers.
• Own the end-to-end lifecycle of complex product issues, coordinating Possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility.
• Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives.
• Provide technical support for audits & inspections in collaboration with our Escalations, Product and Legal teams
• Drive continuous product improvement by leading post-mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.
• Collaborate with Support and R&D teams to resolve customer issues and escalations, using support trend analysis to develop superior customer solutions.
• Lead technical feedback for new products to ensure supportability and ease of customer understanding.
• Define success criteria, validation plans, and operational runbooks for new feature launches, ensuring global support team readiness.
• Develop or contribute to internal tools to significantly accelerate ticket resolution and trend analysis.
• Elevate the organization's technical expertise by providing technical coaching and conducting case reviews for support engineers.
  
  

Minimum requirements for the role:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field.
• 6+ years of experience in technical support, field engineering, or systems engineering, specifically with distributed, hardware-integrated products.
• Familiarity with ELD related rules and regulations.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak at technical and conversational levels.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Demonstrated strong resourcefulness, creativity, and problem-solving skills.
• Adaptability and ability to thrive in a fast-paced, dynamic work environment.
• Experience in direct customer interaction, incident response, and participation in a rotational after-hours/on-call support cadence is essential. 
  
  

An ideal candidate also has:

• Experience with fleet regulatory requirements for compliance.
• Experience in Telematics industry is a plus.
• Data Analysis skills; Python, SQL and Tableau.

About the role:

We are seeking a highly organized and proactive Legal Administrative Assistant based in our Mexico City office. This role sits within our global Legal Operations team and will support the administrative function of the entire Samsara legal team by handling a wide range of administrative tasks, ensuring smooth daily operations, and contributing to the legal operations function globally, including in Mexico, the United States, Canada, Europe, and India. The ideal candidate will possess a keen understanding of legal administrative work, great attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. 

This is a hybrid position requiring 3 days per week in our Mexico City office and 2 days working remotely. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Support the administrative function for the Samsara Legal Operations team
• Support legal team request intake queues, ensuring prompt and accurate resolution of inquiries, requests, and tasks
• Provide general administrative support for the entire legal team (including in Mexico, the United States, Canada, Europe, and India), including, but not limited to, redlining contracts, document management, coordination and preparation (filing, signing), general correspondence, and administrative tasks
• Support and improve administrative workflows across the legal team and cross-functionally
• Maintain and organize legal databases and systems
• Manage updates to contractual and policy templates and support related workflows
• Facilitate communication and collaboration amongst the global legal team
• Provide administrative support for special projects and initiatives as needed
• Champion, role model, and embed Samsara’s values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 2+ years of administrative, operations and/or legal support experience
• Excellent verbal and written communication skills in both Spanish and English
• This position will be based in Mexico City and will be a hybrid role – the candidate will be expected to be in the office at least 3 days per week.
• Ability to support US (EST/PST) business hours as needed
• Demonstrated success in managing team inboxes/queues, coordinating tasks, and meeting deadlines within a dynamic work environment
• Excellent attention to detail and organizational skills, with the ability to manage multiple tasks and deadlines with accuracy
• Discretion while handling confidential legal information
• Proficient in Microsoft Office and Google Suite
• Proficient with AI tooling, including designing and improving AI powered workflows
• Bachelor's degree or equivalent experience

An ideal candidate also has:

• In-house, technology company, law firm, or notary public experience
• Legal management and enterprise software experience (i.e., Zendesk, Ironclad, Slack, Google Drive, Adobe, Brightflag, etc.)
• Knowledge of legal terminology, practices, and documentation
• Exceptional communication and interpersonal skills, with a focus on team collaboration
• Adaptability and a proactive mindset to navigate changing priorities and thrive in a fast-paced, innovative environment
• Ability to work independently and as part of a team in a fast-paced environment
  
  #LIHybrid

Manager, Customer Success — Scale Mexico

About the Role

The Manager, Customer Success — Scale leads the entire Scale (Mid-Market) segment for Mexico, owning both the high-touch and digital success motions across our Scale Segment. This role is responsible for a team of Customer Success Managers who manage a large, geographically diverse book of mid-market accounts, combining personal engagement with scaled, tech-touch programs to drive adoption, retention, and growth at volume.

In addition to leading a team, this leader will directly own and evolve the Digital Scale journey — designing and operating the automated, data-driven customer experience that serves the long tail of the Mexico Mid-Market portfolio. You will partner closely with Sales, Services, Support, Product, and Marketing to build a repeatable, high-quality success motion that works at scale.

Spanish and English fluency is required. Multilingual capabilities (particularly French) are a strong advantage given the breadth of the North American territory.

Key Responsibilities

Team Leadership & Performance

•   Hire, onboard, and develop a high-performing team of CSMs covering the Mexico (Mid-Market) segment.

•   Set clear expectations, goals, and KPIs (e.g., net revenue retention, adoption rates, health scores, business review completion, risk management).

•   Run structured 1:1s, pipeline reviews, and risk reviews; deliver consistent coaching and developmental feedback.

•   Recognize and grow top talent; address underperformance quickly and fairly.

•   Manage capacity and account assignment across a high-volume book to balance CSM workload and customer coverage.

Digital Scale Program Ownership

•   Own and continuously improve the Digital Scale journey for Mexico. In some case this journey will affect all customers in North America — the automated, tech-touch customer experience for the mid-market segment.

•   Define and execute digital plays (onboarding sequences, adoption campaigns, renewal outreach, health score triggers) in partnership with Marketing and CS Operations.

•   Analyze engagement data to identify gaps, optimize messaging cadence, and improve conversion and retention outcomes at scale.

•   Ensure a seamless transition between digital and human-led touchpoints, maintaining a consistent customer experience across both motions.

•   Stay current with best practices in digital CS and bring innovative ideas to scale the team's impact without sacrificing quality.

Customer Outcomes & Execution

•   Ensure the team drives measurable value for mid-market customers through structured onboarding, adoption, expansion, and renewal motions.

•   Review and elevate the quality of Customer Success Plans, Business Reviews, and executive-ready materials across the portfolio.

•   Oversee book-of-business risk management — ensure early identification, clear ownership, and documented action plans for at-risk accounts.

•   Support CSMs in high-stakes customer moments (QBRs, escalation calls, executive check-ins) as needed.

Strategy, Process & Enablement

•   Translate company and CS strategy into a clear operating model for the Scale segment — defining cadence, plays, and standards for both high-touch and digital motions.

•   Standardize and improve core processes across the regions (onboarding-to-steady-state handoff, BR cadence, risk playbooks, escalation paths).

•   Use data and tooling (CS platform, CRM, product analytics, digital engagement tools) to monitor performance, surface insights, and guide team decisions.

•   Partner with Enablement to ensure the team has the skills, playbooks, and resources to succeed across a distributed, high-volume territory.

Cross-Functional Collaboration

•   Serve as the primary CS point of contact for Sales, Renewals, Services, and Support leaders for the segment.

•   Partner with Sales on account planning, expansion strategy, and commercial alignment across mid-market accounts.

•   Provide structured feedback to Product and Operations on recurring customer themes, friction points, and feature gaps specific to the mid-market segment.

•   Represent the Scale customer voice in internal forums and influence roadmap and policy decisions.

•   Coordinate with regional stakeholders across the US, Canada, and Mexico to ensure localized execution where relevant.

Culture & Leadership

•   Model and reinforce the company's cultural principles: customer focus, growth mindset, inclusion, and teamwork.

•   Foster an environment of psychological safety, accountability, and continuous improvement.

•   Communicate clearly and regularly with senior leadership on progress, risks, headcount, and territory health.

Minimum Qualifications

•   8+ years in Customer Success, Account Management, Consulting, or a related customer-facing role, with direct ownership of mid-market or enterprise accounts.

•   3+ years directly managing a team of CSMs or similar roles, including hiring, coaching, performance management, and career development.

•   Proven track record driving portfolio-level outcomes: renewal, expansion, adoption, and executive engagement.

•   Experience operating in a high-volume, scaled CS environment — managing both tech-touch/digital and high-touch motions simultaneously.

•   Demonstrated ownership or hands-on experience building or managing digital customer journeys, automated programs, or tech-touch CS motions.

•   Experience in B2B SaaS or a similarly complex, technology-driven environment.

•   Strong executive presence and communication skills; comfortable engaging VP+ stakeholders internally and externally.

•   Data-driven operating style: able to interpret dashboards, define KPIs, set guardrails, and translate insights into action.

•   Demonstrated ability to build trust, collaborate cross-functionally, and operate in a fast-paced, change-heavy environment.

•   Full professional fluency in English (written and spoken) — required for customer engagement and internal collaboration across the regions.

Preferred Qualifications

•   Experience leading teams that span both pooled/scale and high-touch/enterprise books of business simultaneously.

•   Familiarity with Customer Success tooling (e.g., Gainsight, Totango, ChurnZero) and CRM systems; experience using these platforms to drive digital programs is a strong plus.

•   Experience building or refining playbooks, metrics frameworks, and digital engagement programs for mid-market CS teams.

•   Background in operations-heavy industries (e.g., transportation, logistics, field services, manufacturing) is a plus.

•   Bilingual or multilingual skills — Spanish and/or French (Canadian) preferred, given the North American territory scope (US, Canada, Mexico).

•   Experience managing or collaborating with teams across multiple North American markets and time zones.

About the role:

This is a remote position open to candidates residing in Monterrey, N.L., Mexico. Relocation assistance will not be provided for this role. This position requires travel up to 60% of the time and proximity to an international airport. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Travel onsite to deliver high-impact, structured training sessions tailored to customer needs.
• Facilitate workshops to identify adoption barriers and stakeholder resistance.
• Equip customers with frameworks and best practices to embed Samsara into daily workflows.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases
• Design scalable training curricula, playbooks, and enablement frameworks.
• Identify inefficiencies in onboarding and implementation processes; propose and execute improvements.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, Be inclusive and Win as a team) as we scale globally and across new offices

Minimum requirements for the role:

• 2+ years of experience in a senior Customer Success, account management, or consulting role. SaaS experience preferred
• Bilingual (Spanish and English) is required
• Strong spoken and written language skills for working with multiple teams and publishing documentation
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution
• Candidate must be based in Monterrey, N.L., or willing to relocate

An ideal candidate also has:

• Strong bias for action, the ability to think big, with insistence on high standards
• Experience facilitating workshops with senior stakeholders and operational teams.
• Strong executive presence and ability to influence cross-functional leaders.
• Excellent communication, facilitation, and stakeholder management skills.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: Executives, Day-to-day users of our software 
• Experience serving a large and complex customer base in B2B SaaS 
• Thrives in an unstructured, fast-paced, and change-heavy environment
• Experience working with different countries of the LATAM regions preferred, but not required
• Experience working in Tech Touch Engagements 
• Experience using Customer Success Platforms

About the role:

The Enterprise sales team is responsible for revenue growth in new and existing customers that represent the largest prospective accounts for Samsara by total addressable opportunity.

This is a remote position, open to candidates based in Mexico.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before. 

In this role, you will: 

• Develop Executive-Level relationships within strategic, named accounts.
• Own customer engagements end-to-end, from prospecting and qualification to close.
• Demonstrate excellent solution-based sales process in complex sales campaigns
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years experience in a full-cycle, closing sales role
• Proven track record of consistent quota over-achievement in complex accounts and $500k+ ARR transactions
• Experience handling and owning enterprise deal sizes and C-Level relationships
• Willing and comfortable with strategic outbound prospecting
• Excellent interpersonal skills and demonstrated ability thriving in a dynamic, fast paced environment
• Mexico citizen
• Fluency in both Spanish and English

An ideal candidate also has:

• Experience working with line of business stakeholders (Operations, Finance, IT)
• Awards for top achievement (President’s club, Winner’s circle, Top 10%)
• Passion for the world of operations!

About this role:

Renewals are the heartbeat of Samsara’s long-term success. As a Renewals Account Executive for our Mexico Enterprise segment, you will lead the commercial strategy for a portfolio of 20-45 high-value accounts per quarter. This is a high-impact role where you will be responsible for securing favourable renewal terms while minimizing financial attrition, identifying growth opportunities, passing findings and insights back to the business, and closing renewal deals.

Your mission is to balance efficiency with high-touch strategic negotiation, ensuring our Mexico customers continue to see Samsara as their "source of truth" and long term partner for physical operations.

You should apply if: 

• You want to impact the industries that run our world: Your efforts result in real-world impact—helping to keep the lights on, get food into grocery stores, and ensure workers return home safely. You have an innate curiosity about how businesses work, whether you’re diving into the inner workings of a food distribution center or a waste management firm to understand how our technology makes them better.
• You thrive in a competitive arena and play to win: You aren't intimidated by a "save" cycle; you lean into it. You are a creative thinker who can confidently advocate for a customer’s resources at time of renewal and prove why Samsara remains their best-in-class partner. You expect to win because you believe in our value, and you have the grit to defend our footprint against any competitor.
• You are a Master of Prioritization: You know how to triage a book of business, while dedicating deep strategic work to your six-figure "anchor" accounts. You take pride in a clean forecast, and know that deal execution is an essential part of hitting your numbers.  
• You are a Value Architect who builds genuine relationships: You don’t just "process" a contract; you re-confirm the business case. You build trust quickly, and you can articulate ROI to a CFO or operational value to a Fleet Manager with equal fluency.
• You can navigate internal complexity to win as a team: You recognize that sales is a team sport. You are comfortable collaborating with CS, Deal Desk, Legal, and Finance to navigate custom terms and "get to yes" on agreements, all while sharing best practices to help the broader team succeed.
• You want to be with the best: You thrive in a high-performance culture where you are surrounded by top-tier talent. You are looking for a role that challenges you to go farther than you have before, moving with urgency and a growth mindset to secure the revenue that fuels Samsara’s mission.

In this role, you will:

• Own the Mexico Enterprise Market: Act as the primary commercial lead for a portfolio of 50–75 renewals per quarter. You will manage high-touch accounts ranging from 500k+, serving as a dedicated expert on the Mexican business landscape, local competitors, and regional market trends.
• Drive Full-Cycle Commercial Execution: Lead every stage of the renewal process, from initial quoting and complex negotiations to securing internal approvals. You will prioritize 36-month terms to stabilize the partnership and maximize long-term Lifetime Value (LTV).
• Forecast with Precision: Maintain impeccable Salesforce hygiene to ensure your pipeline is a "single source of truth." You will provide leadership with scenario forecasting, clear visibility into territory risks, and data-driven insights that make your outcomes predictable.
• Strategize Across the Account Team: Partner seamlessly with CSMs and AEs to map out expansion opportunities. You will bridge the gap between retention and growth, identifying expansion opportunities while ensuring a frictionless, unified experience for the customer.
• Operate as a Business Owner: Take full accountability for your territory’s health. You don't just manage a list; you proactively solve for churn, advocate for the needs of the Mexico market, and lean into the "owner" mindset to hit and exceed your retention targets.

Minimum requirements for this role:

1. Experience: 2+ years of full-cycle closing or strategic renewals experience, specifically managing Enterprise Mexico accounts.
2. Commercial acumen: Proven track record of managing $3M+ in quarterly quota with deal sizes above $300k.
3. Mexico Market Context: Experience navigating the Mexico business landscape.
4. Negotiation Prowess: Ability to manage multi-stakeholder "save" cycles and handle complex procurement/legal requirements.
5. Operational Excellence: Expert proficiency in Salesforce and a disciplined approach to pipeline management.

About the role:

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.

This is a remote position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve their goals, tracking and demonstrating technical ROI along the way.
• Execute Transformational Technical Account Management: Independently manage a portfolio of customers in Mexico, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives.
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiency.
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvement.
• Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with diverse audiences, from technical staff to non-technical executives.
• Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.
• Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge base and help onboard new team members, sharing best practices to enhance the entire team's capabilities.
• Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction, actively seeking feedback for continuous improvement

Minimum requirements for the role:

• Experience: 5+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. 
• Foundational Education: Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
• Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
• Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
• Communication: Be fluent in English and Spanish to effectively engage and communicate with a diverse customer base in Mexico.
• Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.

An ideal candidate also has:

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
• Basic Python coding skills are an asset for providing enhanced technical solutions

About the role:

Samsara’s Enterprise Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. 

In this role, you will be part of our Customer Success team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship. 

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within. 

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices.

This is a remote position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices.

Minimum requirements for this role:

• 5+ years of experience in a Senior Customer Success, Enterprise Customer Success Manager, Senior Account Management, or Strategic Consulting role. Enterprise SaaS experience preferred.
• Bilingual (Spanish and English) is required
• Strong spoken and written language skills for working with multiple teams and publishing documentation.
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Excellent consultative skills with experience in end to end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.
• Candidate must be based in Mexico.

An ideal candidate also has:

• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving a large and complex customer base in B2B SaaS.
• Thrives in an unstructured, fast-paced, and change-heavy environment.
• Experience working with different countries of the LATAM regions preferred, but not required.

About the role:

Samsara is seeking a talented and driven Sales Director to manage and develop one of our Select Enterprise Sales teams. You should be an energetic evangelist passionate about introducing a transformative new technology into the market. You should have a history of over-achievement (Presidents Club, etc.) and be comfortable managing teams that sell into all levels of an enterprise organization in both technology and lines of business.

This is a remote position open to candidates residing in Mexico. This position requires travel up to 50% of the time.

In this role, you will: 

• Coach a team of ~4 account executives on sales strategy, pipeline reviews and achieve quarterly/yearly targets 
• Hire new account executives and provide both onboarding and ongoing coaching to ensure their growth and success
• Support account executives through professional development plans
• Provide clear and tactical feedback to account executives
• Further culture within the team and commercial organization with high emotional intelligence
• Collaborate with executive team to develop performance metrics
• Coordinate the involvement of Field Sales Engineers and support teams so that performance objectives and customers’ expectations are consistently met
• Work cross-functionally to strategically solve problems and project manage
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop, lead and retain an inclusive, engaged, and high performing team

Minimum requirements for the role:

• Previous experience supervising a sales team in Mexico, (Enterprise Accounts preferred) in a management capacity
• Proven track record of ability to train, spearhead and motivate enterprise sales teams
• Solid understanding of SFDC and accurate forecasting methodology
• 8+ years of technology sales experience
• At least 2 years of managing sales teams that handle complex sales cycles involving multiple decision makers, multiple products, and extended time-frames
• Ability to manage C-level and senior level relationships within large companies
• Position requires frequent travel within the Mexican territory for customer visits and key industry events
• Excellent communication skills (English and Spanish) and comfortable with public speaking
• Proficient in utilizing tools such as SFDC

An ideal candidate also has:

• Passion in helping Account Executives close large, complex deals
• Leader who is dynamic and willing to be hands-on