We are seeking a Product Marketing Specialist to drive awareness and adoption of Level Access as the Digital Accessibility Platform of choice for global SMB, Enterprise and Public Sectors. 

As a Product Marketing Specialist at Level Access, you will support the execution of product marketing programs. You will translate product capabilities into clear, buyer-oriented messaging and market-facing materials, support launches and sales enablement, contribute to market and competitive research, and develop a strong working knowledge of the company’s offerings, buyers, and go-to-market motion.   

Responsibilities

• Product Launch Planning and Execution: Partner with your colleagues in Product Management and Product Marketing to bring new offerings to market. Support launch planning and execution by tracking deliverables, deadlines, dependencies, and stakeholder inputs.  
• Market Research and Competitive Intelligence: Collect and organize internal and external data regarding target markets, business needs, industry trends, and the competitive landscape. Help analyze and translate into actionable insights for product marketing, product management, and commercial teams.  
• Positioning and Messaging: Write competitive and market positioning, messaging, and unique value propositions for assigned products and solutions. Coordinate review and approval cycles to ensure messaging is timely and accurate.
• Customer Intelligence: Partner with Customer Marketing to collect and organize input from customers, prospects, sellers, customer success, and win/loss programs to develop and maintain high quality buyer personas, customer journey maps.  
• Sales Enablement: Partner with the Enablement Team to help create tools and training that help sales and customer-facing teams communicate value, handle objections, and improve consistency in the field.  
• Performance Tracking: Track key activity metrics, feedback, and adoption indicators for launches, content, and enablement programs.
• Product Marketing Operational Support: Maintain templates, repositories, project trackers, and documentation with a high level of accuracy and follow-through. 

Requirements 

• 1-3 years of experience in B2B software or SaaS product marketing. 
• Strong analytical, strategic, critical thinking acumen combining data and intuition to synthesize market research, competitive data, and customer insights into actionable marketing strategies that influence product direction and drive business outcomes.  
• Strong presentation and stakeholder communication skills. 
• Bachelor’s degree in Computer Science, Marketing, Business, or a related field. 

Differentiating Experience (Great to Haves) 

• Design or Developer products (i.e., develop and design tools, APIs, or platforms) 
• UI/UX or digital accessibility  
• Experience with AI-native or agentic AI offerings 
• Designing, building and leveraging AI tools in product marketing and GTM processes 

About Level Access 

If you thrive in a fast-paced environment and you are eager to make a significant impact in the field of accessibility, we would love to hear from you! 

This is a full time, salaried position offering a competitive benefits package, including bonus opportunities, generous paid time off, paid holidays, and a range of programs designed to support employee well-being and work life balance. 

Interested in immediate consideration? Please submit your resume to be considered for this role. 

Level Access is committed to workforce diversity and is an Equal Opportunity Employer. We are dedicated to providing reasonable accommodations throughout the hiring process. 

Level Access uses artificial intelligence (AI) tools to support and enhance our recruitment and hiring processes. These tools may assist with activities such as résumé screening, skills assessments, interview scheduling, and communication These tools are designed to assist our recruiters and do not make final hiring decisions. All AI-assisted processes are subject to human review and candidate information is handled in accordance with our Privacy Policy and applicable regulations. 

To learn more about how we collect and use personal data, please review our Privacy Statement (https://www.levelaccess.com/privacy-statement) and our Trust Center (https://trust.levelaccess.com). 

Interested in working for a company that provides you a chance to grow professionally, give back to society, and make money doing it? If so, Level Access may be the right company for you.

Who are we? Level Access helps companies design and enhance their IT systems - including websites, web applications, software, hardware, and services - so they are usable by people with disabilities. In the same way that buildings must conform to the Americans with Disabilities Act (ADA) modern web sites and applications must be accessible to people with disabilities or face legal liability. Level Access allows organizations to address these risks through software, training, and consulting solutions. This ensures that people with disabilities have equal access to, and use of, IT systems.

With over 1000 public and private sector customers, Level Access is the Forrester Wave leader in the growing field of accessible IT solutions. Level Access's flagship product offering, AMP (Accessibility Management Platform), is the industry’s first on-demand solution that integrates the business and technical aspects of complying with regulations such as EEA ( European Accessibility Act), Section 508, ADA, and WCAG.

Role Overview:

We are seeking a dynamic and results‑oriented Commercial Account Executive to drive growth by acquiring new logos and generating net‑new revenue within the UK Commercial segment. This role focuses exclusively on new business development, selling recurring software and professional services to mid‑market and high‑growth organizations.

As a Commercial Account Executive, you will collaborate with cross-functional teams, including Solutions Engineers, Customer Success, Professional Services, Sales Development, and Marketing, to develop and execute tailored strategies that address the unique needs of prospective clients.

This is an exciting opportunity to quickly grow the Level Access business in Europe and be at the forefront of the company earning market leadership status.

Key Responsibilities:

• New Business Development: Identify, engage, and close net‑new opportunities with Commercial‑segment prospects.
• Territory Management: Develop and execute a territory plan.
• Sales Lifecycle Ownership: Manage prospecting, qualification, proposal development, and negotiation.
• Stakeholder Engagement: Build relationships with decision‑makers in mid‑market organizations.
• Cross‑Functional Collaboration: Partner with internal teams.
• Market Expertise: Maintain awareness of industry trends.
• Performance Management: Achieve revenue targets and maintain CRM accuracy.

Qualifications:

• Experience:
• Experience: 5+ years selling recurring software/services to Commercial or mid‑market clients.
• Sales Acumen: Proven ability to prospect and close deals.
• Collaboration & Communication: Strong cross‑functional and communication skills.
• Self‑Management: Motivated and effective in fast‑paced environments.
• Technical Skills: Proficiency with CRM and sales enablement tools.
  
  
• Technical Skills:
• Proficiency in CRM systems (e.g., Salesforce) and sales enablement tools (e.g., LinkedIn Sales Navigator).

Preferred Qualifications:

• Experience with marketing technology or digital experience software.
• Success selling to Marketing, Digital, or IT leaders within mid‑market organizations.

This role is designed for a skilled new logo hunter who thrives in commercial sales, enjoys solving complex client challenges, and is motivated by driving impactful growth. If this sounds like you, we’d love to have you on our team!

Join our Product team as a Senior Product Manager and play a critical role in advancing accessible digital experiences at enterprise scale. You will own and develop a core product domain within the Level Access platform. You will get results across several squads and help invent how we build and deliver AI-powered products.

This position suits a senior-level PM who works well with strategy execution, systems thinking, and AI-enabled product development. You will focus on customer impact and improving product excellence throughout the organization.

Mission of the Role

You will be accountable for defining, refining, and implementing a key product strategy area focused on helping customers efficiently improve and maintain digital accessibility within live, production environments.

This includes translating strategic intent into executable plans, validating direction through customer and market signals, and evolving solutions over time as user needs, platform capabilities, and AI technologies advance.

In parallel, you will serve as a role model and thought partner within the product organization:

• AI-powered product discovery and delivery methods
• High‑rigor experimentation and decision‑making
• Scalable, results-focused product delivery

Core Responsibilities

Strategy Ownership & Execution

• Be responsible for a significant product area and drive execution against a defined strategy, ensuring alignment with company objectives and long‑term platform direction.
• Continuously refine strategy based on customer insight, data, technical constraints, and evolving AI capabilities.
• Translate strategy into clear multi‑quarter roadmaps, investment trade‑offs, and success metrics.
• Drive alignment across product, engineering, data science, design, and go‑to‑market teams.

AI‑Native Product Leadership

• Lead product discovery and delivery using AI‑enabled workflows (e.g., rapid prototyping, automation‑assisted analysis, iterative improvements).
• Partner closely with engineering and data science teams to deliver AI‑powered customer experiences, from early concepts through production and iteration.
• Ensure AI‑driven features are trustworthy, measurable, and meaningfully improve user and business outcomes.
• Contribute to shared standards for responsibly shipping AI capabilities in enterprise software.

Product Ownership & Multi‑Squad Delivery

• Serve as the product manager across one or more squads, accountable for outcomes rather than output.
• Drive complex initiatives from discovery through general availability, leading dependencies and cross‑team coordination.
• Balance innovation with platform quality, scalability, and technical debt considerations.
• Ensure strong product quality through clear requirements, testing alignment, and post‑launch validation.

Customer, Market & Insight Leadership

• Maintain a deep understanding of customer workflows, difficulties, and success criteria particularly within enterprise environments.
• Engage directly with customers to validate problems, test solutions, and refine value propositions.
• Stay informed on digital accessibility standards and regulatory trends and how they intersect with modern enterprise technology.
• Monitor market and competitive signals and proactively adapt product direction.

Team & Org Impact

• Model Senior PM behaviors and expectations across:
• Critical thinking and execution
• Data fluency and insight generation
• Technical depth and system understanding
• User empathy and evidence‑based decision‑making
• Mentor and influence other PMs through thought partnership, feedback, and example.
• Act as a trusted partner to senior stakeholders, clearly articulating trade‑offs, risks, and rationale.

Qualifications

• 5+ years of experience as a Product Manager, with shown success operating at a Senior PM level.
• Experience owning strategy and execution for complex platform or SaaS products.
• Demonstrated ability to deliver outcomes across multiple squads or large product areas.
• Strong technical fluency, including a working understanding of modern web technologies and system architecture.
• Experience contributing to or shipping AI‑enabled or data‑driven product features.
• High data literacy, including defining success metrics, running experiments, and tying decisions to business outcomes.
• Strong communication and stakeholder influence skills.

Strongly Preferred

• Experience working in an environment using AI‑enabled product discovery and delivery practices.
• Experience building products for enterprise, developer, or technically sophisticated users.
• Familiarity with digital accessibility standards and conformance workflows.
• Comfort driving alignment and decision‑making across disciplines without direct authority.

Nice to Have

• Background in software engineering, QA automation, or data‑oriented roles.
• Experience building tools that support remediation, compliance, or continuous improvement workflows.
• Knowledge of evolving digital accessibility regulations and standards.
• Experience designing for diverse personas and inclusive user experiences.

How This Role Operates at a Senior PM Level

This role is designed for someone who:

• Drives strategy and execution with minimal guidance
• Owns outcomes across squads and initiatives
• Is a go‑to expert for their product domain
• Uses data, user insight, and technical judgment fluently
• Raises the performance bar for the broader product team
• Ships high‑quality products that deliver measurable customer and business impact

Application Process

If you thrive in a fast‑paced environment and you are eager to make a significant impact in the field of accessibility, we would love to hear from you! This is a full‑time, salaried position offering a competitive benefits package, including bonus opportunities, generous paid time off, paid holidays, and a range of programs designed to support employee well‑being and work‑life balance. Interested in immediate consideration? Please submit your resume to be considered for this role.

Level Access is committed to workforce diversity and is an Equal Opportunity Employer. We are dedicated to providing reasonable accommodations throughout the hiring process. Level Access uses artificial intelligence (AI) tools to support and enhance our recruitment and hiring processes. These tools may assist with activities such as résumé screening, skills assessments, interview scheduling, and communication. These tools are designed to assist our recruiters and do not make final hiring decisions. All AI-assisted processes are subject to human review and candidate information is handled in accordance with our Privacy Policy and applicable regulations. To learn more about how we collect and use personal data, please review our Privacy Statement (https://www.levelaccess.com/privacy-statement) and our Trust Center (https://trust.levelaccess.com).

Looking for a sales job where you can do well and make a difference? If you are looking to expand into B2B sales, we have a great opportunity for you. In this role you will be given the opportunity to learn and develop your skills with the goal of moving to the next level of B2B SaaS sales.

Level Access helps companies design and enhance their digital systems - including web sites, web applications, software, hardware, and services - so they are usable by people with disabilities. In the same way that buildings must conform to the Americans with Disabilities Act (ADA), modern web sites and applications must be accessible to people with disabilities or face legal liability. Level Access allows organizations to address these risks and provide equal access through software, training, and consulting solutions. As a company we seek to both do well financially and create a world where all users have access to digital systems.

Level Access, a leading provider of IT Accessibility compliance products and services, is looking for a Sales Development Specialist.  This position is responsible for initiating outbound communication with prospects. The Sales Development Specialist will also help with the overall coordination, support and facilitation of sales support activities. The person will maintain favorable contacts with current and potential accounts.

In This Role You Will Often:

• Contact qualified prospects using a consultative sales approach
• Outbound call, engage with and develop prospects to be closed by Sales team
• Document, track and monitor all leads and activities in Salesforce.com
• Contact and schedule appointments with Account Executive in target vertical
• Collaborate with Sales and Marketing to identify and source potential leads
• Nurture longer term prospects
• Build a solid understanding of B2B sales concepts

This Job Might Be For You If You Have:

• Excellent written and verbal communication skills via the phone and e-mail
• Ability to be on the phone 85% of the day
• Communicate with individuals at all levels in the company and with executives outside of the company in an articulate professional manner
• PC literacy (Outlook, Word, Excel, PowerPoint)
• Work independently with minimal supervision
• Ability to maintain a high call rate and to assess prospect’s “fit”
• Excellent probing and listening skills
• Time management skills; ability to plan, prioritize and organize a diversified workload with strong attention to detail
•  Bring energy to the performance of a task

Nice to Have Experience:

• Sales, marketing, and/or account support
• Technology B2B sales
• Familiarity with software as a service (SaaS) sales and consulting engagements is a plus
• Salesforce.com experience

Level Access is the market‑leading digital accessibility platform and services company, helping organizations create inclusive, compliant digital experiences. Our mission is to enable all people to live their best lives through access to technology. 

As we continue to scale our go‑to‑market organization, enablement plays a critical role in ensuring our teams are prepared to execute consistently, confidently, and effectively across the customer lifecycle. 

The Senior Manager, Go‑To‑Market Enablement is responsible for designing and delivering high‑impact enablement programs that support Sales, Account Management, and Customer Success teams. 

This is a hands‑on, execution‑focused role for an enablement builder who can turn strategy into field‑ready programs and who brings creative, out‑of‑the‑box thinking to design enablement that is engaging, practical, and effective. You’ll partner closely with GTM leaders, move quickly from idea to delivery, and help teams perform better in real customer situations. This role operates within the enablement strategy set by the Director of Global Training & Enablement and focuses on owning and delivering defined GTM enablement programs. 

Success in this role requires strong collaboration, practical problem‑solving, and the ability to influence across teams without formal authority. 

What You’ll Do 

Deliver GTM Enablement Programs 

• Design, build, and deliver enablement programs that support core GTM motions across Sales, Account Management, and Customer Success 

• Create onboarding and ongoing enablement experiences that accelerate time‑to‑productivity and improve execution readiness 

• Translate complex product, platform, and accessibility concepts into clear, practical messaging, tools, and resources for customer‑facing teams 

Support the Full GTM Lifecycle 

• Enable teams to execute effectively across:  

• Discovery and value‑based conversations 

• Product positioning and objection handling 

• Customer onboarding and early adoption 

• Expansion and renewal readiness 

• Develop playbooks, frameworks, and role‑based resources that are designed for real customer interactions, not theoretical training 

Coach ICs and Support Frontline Managers 

• Coach individual contributors on GTM skills such as discovery, messaging, customer conversations, and risk identification 

• Partner with frontline managers to reinforce enablement through manager‑led coaching, deal reviews, and account reviews 

• Provide leaders with practical coaching frameworks and enablement tools to support skill reinforcement 

Work Cross‑Functionally and as a Team 

• Partner closely with members of the Global Training & Enablement team to deliver cohesive, aligned enablement programs 

• Collaborate across Sales, Account Management, Customer Success, Product, Product Marketing, and Revenue Operations 

• Build strong working relationships based on trust, clarity, and shared ownership of outcomes 

• Influence without authority by aligning stakeholders around common goals and practical, deliverable solutions 

• Navigate competing priorities while maintaining focus on enablement impact and team success 

Apply AI to Scale Enablement Impact 

• Use AI‑powered tools to accelerate content creation, coaching support, and learning reinforcement 

• Pilot and operationalize AI‑enabled workflows that help teams learn faster and execute more consistently 

• Partner with enablement leadership to test and scale responsible, practical AI use cases 

Measure and Improve Effectiveness 

• Track enablement impact using metrics tied to ramp time, adoption, execution quality, and field feedback 

• Build feedback loops with GTM leaders and managers to continuously improve content and programs 
• Balance experimentation with repeatable, scalable enablement delivery 

What We’re Looking For 

Experience 

• 4–7+ years of experience in GTM Enablement, Revenue Enablement, Sales Enablement, or Customer Success Enablement 

• Prior experience in B2B SaaS sales or sales‑adjacent roles (e.g., quota‑carrying sales, solutions consulting, sales engineering, account management) 

• Proven experience building enablement programs from scratch in a B2B SaaS environment 

• Experience enabling multiple GTM roles, not a single function 

• Familiarity with enterprise sales motions and complex customer buying journeys 

Skills & Capabilities 

• Ability to partner credibly with Sales, Revenue, and Customer Success leaders 

• Strong understanding of how enablement drives execution, adoption, and revenue outcomes 

• Excellent written and verbal communication skills, with the ability to simplify complex topics 

• Strong program management skills with a bias toward action and iteration 

• Comfortable operating in fast‑changing environments with evolving priorities 

Collaboration & Ways of Working 

• Proven ability to work collaboratively within an enablement team and across cross‑functional stakeholders 

• Comfortable influencing without authority and navigating differing perspectives 

• Strong team orientation, with a focus on shared ownership, transparency, and follow‑through 

AI & Modern Enablement Mindset 

• Hands‑on experience using AI tools in enablement, sales productivity, or learning contexts 

• Curiosity and experimentation mindset around new tools and workflows 
• Good judgment in applying AI responsibly in customer‑facing environments 

Why This Role at Level Access 

• Opportunity to build and deliver GTM enablement programs at a critical stage of growth 

• Direct impact on how Sales and Customer Success teams execute and succeed 

• Close partnership with GTM leaders and the Enablement team 

• A mission‑driven company where accessibility and customer impact matter 
• Space to modernize enablement using practical, AI‑forward approaches 

Interested in working for a company that provides you a chance to grow professionally, give back to society, and make money doing it? If so, Level Access may be the right company for you.

Who are we? Level Access helps companies design and enhance their IT systems - including websites, web applications, software, hardware, and services - so they are usable by people with disabilities. In the same way that buildings must conform to the Americans with Disabilities Act (ADA) modern web sites and applications must be accessible to people with disabilities or face legal liability. Level Access allows organizations to address these risks through software, training, and consulting solutions. This ensures that people with disabilities have equal access to, and use of, IT systems.

With over 1000 public and private sector customers, Level Access is the Forrester Wave leader in the growing field of accessible IT solutions. Level Access's flagship product offering, AMP (Accessibility Management Platform), is the industry’s first on-demand solution that integrates the business and technical aspects of complying with regulations such as EEA ( European Accessibility Act), Section 508, ADA, and WCAG.

Role Overview:
We are seeking a dynamic and results-oriented Enterprise Account Executive to drive growth by acquiring new logos and generating net-new revenue across UK enterprises. This role is focused on new business development through the sale of recurring software and professional services, targeting large UK corporations and their subsidiaries. This is a fully remote opportunity for someone based out of the UK.

As an Enterprise Account Executive, you will collaborate with cross-functional teams, including Solutions Engineers, Customer Success, Professional Services, Sales Development, and Marketing, to develop and execute tailored strategies that address the unique needs of prospective clients.

This is an exciting opportunity to quickly grow the Level Access business in Europe and be at the forefront of the company earning market leadership status.

Key Responsibilities:

• New Business Development: Identify, engage, and close net-new opportunities with enterprise prospects, focusing exclusively on new logo acquisition.
• Territory Management: Develop and execute strategic account plans within an assigned territory to prioritize high-potential prospects and maximize growth opportunities.
• Sales Lifecycle Ownership:
• Prospecting & Pipeline Development: Build and maintain a robust pipeline through targeted outreach and engagement strategies.
• Opportunity Qualification: Conduct discovery calls to understand client needs and align solutions effectively.
• Pitch & Proposal Development: Create compelling, customized proposals to demonstrate value and close deals.
• Contract Negotiation: Lead negotiations to structure mutually beneficial agreements that drive client success.
• Stakeholder Engagement: Build strong relationships with client decision-makers and influencers, including C-suite executives, to position our solutions as essential to their strategic objectives.
• Collaboration: Partner with internal teams to design and deliver tailored solutions that meet client requirements and drive desired outcomes.
• Market Expertise: Stay informed about industry trends, competitive dynamics, and enterprise challenges to establish credibility as a trusted advisor.
• Performance Management: Consistently achieve or exceed sales targets for net-new revenue while maintaining accurate opportunity records in CRM systems for effective forecasting and pipeline management.

Qualifications:

• Experience:
• Minimum of 5+ years of success selling recurring software and professional services to enterprise clients.
• Demonstrated expertise in acquiring new logos and driving net-new revenue.
• Sales Acumen:
• Proven ability to build and execute effective prospecting and sales strategies.
• Strong track record of achieving or exceeding sales quotas.
• Collaboration & Communication:
• Ability to work cross-functionally with diverse teams to deliver tailored solutions.
• Excellent written and verbal communication skills, with the ability to present complex solutions effectively to executive audiences.
• Self-Management:
• Highly motivated, independent, and capable of managing multiple initiatives in a fast-paced environment.
• Technical Skills:
• Proficiency in CRM systems (e.g., Salesforce) and sales enablement tools (e.g., LinkedIn Sales Navigator).

Preferred Qualifications:

• Familiarity with marketing technology, digital experience software, or related solutions.
• Proven success selling to the office of the Chief Marketing Officer (CMO), Digital Experience Officer, or IT stakeholders leading DevOps initiatives.

This role is designed for a skilled new logo hunter who thrives in high-stakes enterprise sales, enjoys solving complex client challenges, and is motivated by driving impactful growth. If this sounds like you, we’d love to have you on our team!

Interested in working for a company that provides you a chance to grow professionally, give back to society, and make money doing it? If so, Level Access may be the right company for you. 

We are seeking a dynamic and results-oriented Commercial Account Executive to drive growth by acquiring new clients and generating net-new revenue across North American enterprises. This role focuses on new business development through the sale of recurring software and professional services, targeting large U.S. corporations and their subsidiaries.

As a Commercial Account Executive, you will collaborate with cross-functional teams, including Solutions Engineers, Customer Success, Professional Services, Sales Development, and Marketing, to develop and execute tailored strategies that address the unique needs of prospective clients.

Key Responsibilities:

• New Business Development: Identify, engage, and close net-new opportunities with commercial prospects, focusing exclusively on new client acquisition.
• Territory Management: Develop and execute strategic account plans within an assigned territory to prioritize high-potential prospects and maximize growth opportunities.
• Sales Lifecycle Ownership:
• Prospecting & Pipeline Development: Build and maintain a robust pipeline through targeted outreach and engagement strategies.
• Opportunity Qualification: Conduct discovery calls to understand client needs and align solutions effectively.
• Pitch & Proposal Development: Create compelling, customized proposals to demonstrate value and close deals.
• Contract Negotiation: Lead negotiations to structure mutually beneficial agreements that drive client success.
• Stakeholder Engagement: Build strong relationships with client decision-makers and influencers, including C-suite executives, to position our solutions as essential to their strategic objectives.
• Collaboration: Partner with internal teams to design and deliver tailored solutions that meet client requirements and drive desired outcomes.
• Market Expertise: Stay informed about industry trends, competitive dynamics, and enterprise challenges to establish credibility as a trusted advisor.
• Performance Management: Consistently achieve or exceed sales targets for net-new revenue while maintaining accurate opportunity records in CRM systems for effective forecasting and pipeline management.

Qualifications:

• Experience:
  • Minimum of 3+ years of success selling recurring software and professional services to prospects up to $1B in revenue.
  • Demonstrated expertise in acquiring new clients and driving net-new revenue.
  • Plan and run a territory of accounts
  • Secure new logo meetings with senior decision makers and C-level companies.
• Sales Acumen:
  • Proven ability to build and execute effective prospecting and sales strategies.
  • Strong track record of achieving or exceeding sales quotas.
  • Sales Methodology trained (MEDPICC, Sandler or SPICED)
• Collaboration & Communication:
  • Ability to work cross-functionally with diverse teams to deliver tailored solutions.
  • Excellent written and verbal communication skills, with the ability to present complex solutions effectively to executive audiences.
• Self-Management:
  • Highly motivated, independent, and capable of managing multiple initiatives in a fast-paced environment.
• Technical Skills:
  • Proficiency in CRM systems (e.g., Salesforce) and sales enablement tools (e.g., Outreach, LinkedIn Sales Navigator).
• Travel Expectation: Availability to travel up to 30%.
  
  

Preferred Qualifications:

• Familiarity with marketing technology, digital experience software, or related solutions.
• Proven success selling to the office of the Chief Marketing Officer (CMO), Digital Experience Officer, or IT stakeholders leading DevOps initiatives.

This role is designed for a skilled new logo hunter who thrives in high-stakes commercial sales, enjoys solving complex client challenges, and is motivated by driving impactful growth. If this sounds like you, we’d love to have you on our team!

As the Senior Social Media Manager, you will own and evolve our organic social and community presence building a modern, multi-channel engine that drives influence, relevance, and connection! This role is built for a senior individual contributor who thrives at the intersection of strategy and execution. You will define how we show up, what we say, and how we earn attention and influence connecting content, community, creators, and executives into a cohesive system that grows share of voice and deepens engagement with our ICP.

You will blend critical thinking with execution, building repeatable systems for content creation, repurposing, and distribution, and using AI to scale impact without compromising quality, voice, or trust. You will also serve as a trusted internal expert on platforms, algorithms, and trends, partnering closely with Corporate Communications, Content Marketing, Campaigns, People Programs, and Leadership! This is a deliberately hands-on role blending execution (roughly 60%) with strategic experimentation and long-term channel evolution (roughly 40%).

Responsibilities 

• Own and continuously evolve the organic social strategy across LinkedIn, X/Twitter, YouTube, and Reddit, defining each channel’s role and contribution.
• Build and maintain a principled, high-impact publishing cadence—balancing visibility, campaign / business priorities, and brand consistency.
• Own the creation of platform-native social content and the strategic repurposing of long-form assets into social-first formats; Partner with the Design team to ensure alignment with brand standards and design systems.
• Leverage AI intentionally to scale content creation, repurposing, trend analysis, and workflow efficiency without sacrificing quality.
• Shape and nurture meaningful engagement with practitioners, influencers, customers, and priority ICP audiences, prioritizing real participation rather than brand-first promotion.
• Build and run an always-on creator and influencer outreach strategy that supports campaigns, launches, and thought leadership.
• Partner closely with executives to support impactful social thought leadership through drafting, editing, and narrative refinement.
• Collaborate cross-functionally to scale employee amplification and support employer brand storytelling.
• Own performance tracking and analysis, translating insights into clear strategy recommendations that guide ongoing optimization and experimentation.

Qualifications

• 5+ years of experience in organic social media roles, ideally in B2B and/or technology environments.
• Experience operating as a senior, self-directed individual contributor with end-to-end channel ownership.
• A strong understanding of how social drives awareness, trust, and demand in a B2B technology environment; particularly via our primary channels, LinkedIn, X/Twitter, and YouTube, and community-driven platforms like Reddit.
• Genuine passion for our mission of access for everyone, and excitement for representing that mission through the content, conversations, and communities you will help build every day.
• Excellent writing and communication skills and a strong instinct for social storytelling across formats.
• Experience building or contributing to influencer and creator programs.
• High proficiency using AI tools to accelerate content creation, repurposing, and insights.
• Strong cross-functional collaboration skills and comfort partnering with, and providing guidance to, executive stakeholders.
• Experience with accessible content creation / accessible design standards is a plus

Preferred Skills

• Experience with Asana or other similar project management systems
• Experience with Hootsuite for social creation, publishing, analytics and listening
• Experience with Figma, Hubspot, and / or GA4 is a plus
• Light video editing experience is a plus

As the Senior Social Media Manager, you will own and evolve our organic social and community presence building a modern, multi-channel engine that drives influence, relevance, and connection! This role is built for a senior individual contributor who thrives at the intersection of strategy and execution. You will define how we show up, what we say, and how we earn attention and influence connecting content, community, creators, and executives into a cohesive system that grows share of voice and deepens engagement with our ICP.

You will blend critical thinking with execution, building repeatable systems for content creation, repurposing, and distribution, and using AI to scale impact without compromising quality, voice, or trust. You will also serve as a trusted internal expert on platforms, algorithms, and trends, partnering closely with Corporate Communications, Content Marketing, Campaigns, People Programs, and Leadership! This is a deliberately hands-on role blending execution (roughly 60%) with strategic experimentation and long-term channel evolution (roughly 40%).

Responsibilities 

• Own and continuously evolve the organic social strategy across LinkedIn, X/Twitter, YouTube, and Reddit, defining each channel’s role and contribution.
• Build and maintain a principled, high-impact publishing cadence—balancing visibility, campaign / business priorities, and brand consistency.
• Own the creation of platform-native social content and the strategic repurposing of long-form assets into social-first formats; Partner with the Design team to ensure alignment with brand standards and design systems.
• Leverage AI intentionally to scale content creation, repurposing, trend analysis, and workflow efficiency without sacrificing quality.
• Shape and nurture meaningful engagement with practitioners, influencers, customers, and priority ICP audiences, prioritizing real participation rather than brand-first promotion.
• Build and run an always-on creator and influencer outreach strategy that supports campaigns, launches, and thought leadership.
• Partner closely with executives to support impactful social thought leadership through drafting, editing, and narrative refinement.
• Collaborate cross-functionally to scale employee amplification and support employer brand storytelling.
• Own performance tracking and analysis, translating insights into clear strategy recommendations that guide ongoing optimization and experimentation.

Qualifications

• 5+ years of experience in organic social media roles, ideally in B2B and/or technology environments.
• Experience operating as a senior, self-directed individual contributor with end-to-end channel ownership.
• A strong understanding of how social drives awareness, trust, and demand in a B2B technology environment; particularly via our primary channels, LinkedIn, X/Twitter, and YouTube, and community-driven platforms like Reddit.
• Genuine passion for our mission of access for everyone, and excitement for representing that mission through the content, conversations, and communities you will help build every day.
• Excellent writing and communication skills and a strong instinct for social storytelling across formats.
• Experience building or contributing to influencer and creator programs.
• High proficiency using AI tools to accelerate content creation, repurposing, and insights.
• Strong cross-functional collaboration skills and comfort partnering with, and providing guidance to, executive stakeholders.
• Experience with accessible content creation / accessible design standards is a plus

Preferred Skills

• Experience with Asana or other similar project management systems
• Experience with Hootsuite for social creation, publishing, analytics and listening
• Experience with Figma, Hubspot, and / or GA4 is a plus
• Light video editing experience is a plus

Level Access is the leading digital accessibility solutions company, helping organizations build products that work for everyone. We are consolidating our business systems into a single, unified data platform to power analytics and AI initiatives. As a Senior Data Engineer, you will play a critical role in designing, building, and operating the data infrastructure that underpins this transformation. This position focuses on creating a robust, governed, and scalable data foundation that integrates data from multiple systems into an AI-ready platform.

Responsibilities

• Design, build, and maintain a scalable data platform on Databricks and AWS, following Medallion (Bronze/Silver/Gold) architecture principles.
• Develop and manage data ingestion and ETL/ELT pipelines from core business systems, ensuring data quality, reliability, and performance.
• Implement data quality monitoring (freshness, completeness, validity, anomaly detection) with automated alerting.
• Establish and maintain Golden Record identity resolution and reverse sync across source systems.
• Govern metadata, lineage, and permissions using Databricks Unity Catalog and platform standards.
• Collaborate with cross-functional teams to deliver analytics- and AI-ready datasets that support business objectives.
• Apply best practices for infrastructure as code, CI/CD, and version control for data pipelines.
• Communicate effectively with stakeholders, manage ambiguity, and drive results in a fast-paced environment.

Qualifications Required:

• 8+ years of experience in data engineering, building production-grade ETL/ELT pipelines at scale.
• Strong proficiency in Python (PySpark, scripting, API integrations, pipeline automation).
• Hands-on experience with Databricks (notebooks, jobs, workflows, Unity Catalog) and AWS (Lambda, ECS/Fargate, S3, Glue, Athena, DynamoDB, EventBridge, Step Functions, IAM).
• Expertise in data modeling and lakehouse architectures (Medallion, Delta Lake, Parquet, schema evolution, incremental upserts).
• Proficiency in SQL and dbt for building modular, tested, and documented models.
• Experience with REST API integration, entity resolution, and record matching strategies.
• Familiarity with Git-based version control and CI/CD for data pipelines.

Preferred:

• Advanced Databricks features (Delta Live Tables, MLflow integration).
• Salesforce API experience (Bulk API 2.0, REST API, SOQL).

Application Process

If you thrive in a fast‑paced environment and you are eager to make a significant impact in the field of accessibility, we would love to hear from you! This is a full‑time, salaried position offering a competitive benefits package, including bonus opportunities, generous paid time off, paid holidays, and a range of programs designed to support employee well‑being and work‑life balance. Interested in immediate consideration? Please submit your resume to be considered for this role.

Level Access is committed to workforce diversity and is an Equal Opportunity Employer. We are dedicated to providing reasonable accommodations throughout the hiring process. Level Access uses artificial intelligence (AI) tools to support and enhance our recruitment and hiring processes. These tools may assist with activities such as résumé screening, skills assessments, interview scheduling, and communication. These tools are designed to assist our recruiters and do not make final hiring decisions. All AI-assisted processes are subject to human review and candidate information is handled in accordance with our Privacy Policy and applicable regulations. To learn more about how we collect and use personal data, please review our Privacy Statement (https://www.levelaccess.com/privacy-statement) and our Trust Center (https://trust.levelaccess.com).

Level Access is looking for a strategic, growth‑minded Senior Director of Corporate Marketing to define how our brand shows up in the market. This is a hands‑on, high‑impact leadership role responsible for shaping our company narrative, elevating our brand, and driving measurable business outcomes across awareness, engagement, and pipeline!

Core Responsibilities

• Company Narrative & Brand Messaging: Define and operationalize a clear, differentiated story that unifies all product and solution messaging.
• Brand & Creative Expression: Lead visual identity, tone of voice, and creative standards across all channels, setting detailed creative strategy and serving as the final approver for brand, design, and creative execution.
• Content, Communications & Thought Leadership: Oversee content strategy, PR, social, and executive insight to strengthen brand presence and credibility.
• Findability & Modern Discovery: Ensure our story is discoverable across search, AI‑driven platforms, and community ecosystems.
• AI Strategy & Content Innovation: Introduce AI‑enabled workflows to scale content creation, personalization, and efficiency.
• Team Leadership: Mentor and oversee multiple team members across Content, Communications, and Creative, providing hands‑on creative direction, clear prioritization, and high‑quality feedback to elevate the work.
• Cross‑Functional Leadership: Partner with Product Marketing, Demand Generation, Web, Sales, and executives to ensure consistent storytelling across the buyer journey.
• Measurement & Optimization: Build frameworks that connect brand activity to engagement, pipeline, and revenue impact.
• Creative Strategy & Approval: Own end‑to‑end creative strategy and act as the senior creative decision‑maker, reviewing, guiding, and approving major brand, design, and campaign work to ensure quality, consistency, and impact.

What Success Looks Like

• A unified, widely adopted company narrative and brand messaging framework
• Elevated brand quality and consistency across all channels
• Stronger media presence, executive visibility, and thought leadership
• Improved discoverability across search, AI platforms, and community channels
• A scaled multi‑channel social presence that drives sustained engagement
• Clear reporting that ties corporate marketing to pipeline and revenue growth
• A clear, elevated creative point of view reflected in consistently high‑quality brand, design, and campaign execution

Qualifications

• 10+ years in corporate marketing, brand, communications, or content leadership (B2B SaaS preferred)
• Proven experience owning and scaling a corporate marketing or brand function
• Strong background in brand strategy and creative direction, with prior experience as a designer or in a role deeply embedded with design and creative teams
• Experience with modern discovery strategies (SEO, AEO, GEO)
• Familiarity with AI‑driven content workflows and marketing innovation
• Ability to influence senior leaders and collaborate across teams
• Strong editorial judgment, creative sensibility, and a data‑driven outlook

Level Access is looking for a strategic, growth‑minded Senior Director of Corporate Marketing to define how our brand shows up in the market. This is a hands‑on, high‑impact leadership role responsible for shaping our company narrative, elevating our brand, and driving measurable business outcomes across awareness, engagement, and pipeline!

Core Responsibilities

• Company Narrative & Brand Messaging: Define and operationalize a clear, differentiated story that unifies all product and solution messaging.
• Brand & Creative Expression: Lead visual identity, tone of voice, and creative standards across all channels, setting detailed creative strategy and serving as the final approver for brand, design, and creative execution.
• Content, Communications & Thought Leadership: Oversee content strategy, PR, social, and executive insight to strengthen brand presence and credibility.
• Findability & Modern Discovery: Ensure our story is discoverable across search, AI‑driven platforms, and community ecosystems.
• AI Strategy & Content Innovation: Introduce AI‑enabled workflows to scale content creation, personalization, and efficiency.
• Team Leadership: Mentor and oversee multiple team members across Content, Communications, and Creative, providing hands‑on creative direction, clear prioritization, and high‑quality feedback to elevate the work.
• Cross‑Functional Leadership: Partner with Product Marketing, Demand Generation, Web, Sales, and executives to ensure consistent storytelling across the buyer journey.
• Measurement & Optimization: Build frameworks that connect brand activity to engagement, pipeline, and revenue impact.
• Creative Strategy & Approval: Own end‑to‑end creative strategy and act as the senior creative decision‑maker, reviewing, guiding, and approving major brand, design, and campaign work to ensure quality, consistency, and impact.

What Success Looks Like

• A unified, widely adopted company narrative and brand messaging framework
• Elevated brand quality and consistency across all channels
• Stronger media presence, executive visibility, and thought leadership
• Improved discoverability across search, AI platforms, and community channels
• A scaled multi‑channel social presence that drives sustained engagement
• Clear reporting that ties corporate marketing to pipeline and revenue growth
• A clear, elevated creative point of view reflected in consistently high‑quality brand, design, and campaign execution

Qualifications

• 10+ years in corporate marketing, brand, communications, or content leadership (B2B SaaS preferred)
• Proven experience owning and scaling a corporate marketing or brand function
• Strong background in brand strategy and creative direction, with prior experience as a designer or in a role deeply embedded with design and creative teams
• Experience with modern discovery strategies (SEO, AEO, GEO)
• Familiarity with AI‑driven content workflows and marketing innovation
• Ability to influence senior leaders and collaborate across teams
• Strong editorial judgment, creative sensibility, and a data‑driven outlook

We are seeking a Product Marketing Manager to drive awareness and adoption of Level Access as the leading Digital Accessibility Platform for global SMB, Enterprise, and Public Sector markets. In this role, you will lead go-to-market strategies for specific offerings within our product and services portfolio, collaborating with cross-functional teams to deliver differentiated positioning, impactful messaging, and revenue-driving programs.

Responsibilities

• Go-to-Market Strategy & Execution: Develop and execute go-to-market plans for assigned offerings, including positioning, messaging, pricing, and packaging. Partner with Product Management and Revenue Operations to define KPIs and ensure successful launches.
• Market Research & Insights: Conduct research on target markets, customer needs, and competitive landscape. Translate insights into actionable recommendations for product and commercial teams.
• Positioning & Messaging: Own the development of compelling value propositions and messaging aligned with corporate brand standards.
• Sales Enablement: Collaborate with Enablement to create tools, training, and resources that equip sales teams to effectively communicate value and close deals.
• Customer Intelligence: Gather and synthesize feedback from customers, prospects, and internal teams to maintain buyer personas and customer journey maps.
• Performance Monitoring: Track and report on KPIs such as adoption, retention, and revenue impact. Recommend strategies to improve product positioning and customer growth.

Qualifications

• 3–5 years of experience in B2B software or SaaS product marketing.
• Proven ability to manage projects independently across cross-functional teams.
• Strong analytical and strategic thinking skills; ability to synthesize data and insights into actionable plans.
• Excellent communication and presentation skills.
• Bachelor’s degree in Marketing, Business, Computer Science, or related field.

Preferred Experience

• Familiarity with developer or design tools, APIs, or platforms.
• Knowledge of UI/UX or digital accessibility.
• Experience with AI-native or agentic AI offerings.
• Background in leveraging AI tools in product marketing and GTM processes.

Application Process

If you thrive in a fast‑paced environment and you are eager to make a significant impact in the field of accessibility, we would love to hear from you! This is a full‑time, salaried position offering a competitive benefits package, including bonus opportunities, generous paid time off, paid holidays, and a range of programs designed to support employee well‑being and work‑life balance. Interested in immediate consideration? Please submit your resume to be considered for this role.

Level Access is committed to workforce diversity and is an Equal Opportunity Employer. We are dedicated to providing reasonable accommodations throughout the hiring process. Level Access uses artificial intelligence (AI) tools to support and enhance our recruitment and hiring processes. These tools may assist with activities such as résumé screening, skills assessments, interview scheduling, and communication. These tools are designed to assist our recruiters and do not make final hiring decisions. All AI-assisted processes are subject to human review and candidate information is handled in accordance with our Privacy Policy and applicable regulations. To learn more about how we collect and use personal data, please review our Privacy Statement (https://www.levelaccess.com/privacy-statement) and our Trust Center (https://trust.levelaccess.com).

Our HR systems are more than operational tools—they are foundational to how we support, serve, and care for our people. The HRIS Specialist – Dayforce plays a critical role in enabling accurate, secure, and data-informed people operations through the thoughtful stewardship of our Dayforce platform.

Reporting to the Senior Manager, People Operations, this role serves as the primary Dayforce administrator and system owner. this role serves as the primary Dayforce administrator and system owner, while also supporting and optimizing additional tools within the HR tech stack such as Pave (compensation planning), Culture Amp (engagement and performance), Built (position management), and other people systems.

This role is central to how we deliver a seamless employee experience—through trusted data, reliable systems, and purposeful innovation.

Key Responsibilities

HR Technology Ownership & Administration

• Serve as the primary administrator and subject matter expert for Dayforce HCM.
• Configure, maintain, and optimize modules including Core HR, Payroll, Benefits, Time & Attendance, Recruiting, Compensation, Performance, and Analytics.
• Act as system owner for additional HR technology platforms (e.g., Pave, Culture Amp, Built), ensuring proper configuration, integrations, user access, and data integrity.
• Oversee system integrations between Dayforce and other HR tools, ensuring accurate and secure data flow.
• Manage system updates, testing cycles, and release deployments across platforms.
• Administer user roles, permissions, and access controls in alignment with governance standards.
• Partner with vendors to manage service contracts, system enhancements, and issue resolution.

Data Governance, Integrity & Compliance

• Conduct regular audits to ensure data accuracy, completeness, and regulatory compliance.
• Oversee employee lifecycle transactions (hires, terminations, job changes, compensation updates).
• Maintain strong data governance standards, documentation, and audit trails.
• Ensure compliance with employment legislation and data privacy requirements.
• Manage data imports/exports and support integration integrity between HRIS and other systems (e.g., Payroll).
• Support data security reviews and access audits across the HR tech stack.

Reporting, Analytics & Workforce Insights

• Develop and maintain dashboards, custom reports, and analytics tools to support leadership decision-making.
• Design automated and self-service reporting solutions for stakeholders.
• Generate recurring reports related to payroll, benefits, workforce demographics, engagement, time-off utilization, and budgeting.
• Support organizational initiatives through data insights (e.g., engagement surveys, workforce planning).
• Identify trends and opportunities for process optimization using predictive and descriptive analytics.
• Continuously explore advancements in HR technology, analytics, automation, and AI to enhance system capability.

User Support & Enablement

• Provide Tier 2/3 support for Dayforce inquiries through internal ticketing systems.
• Develop and maintain system documentation, SOPs, and training materials.
• Deliver training tailored to HR, Payroll, People Leaders, and end-users.
• Support onboarding/offboarding access processes and ensure secure system transitions.
• Promote system adoption and continuous learning across the organization.

Process Optimization & Continuous Improvement

• Identify opportunities to automate manual processes and streamline workflows across the HR tech ecosystem.
• Partner cross-functionally with HR, Payroll and IT to align system capabilities with business needs.
• Lead change management efforts for system enhancements and new functionality.
• Evaluate and recommend new HR technology solutions as organizational needs evolve.
• Ensure every system enhancement balances operational excellence with a strong employee experience lens.

Qualifications

• 5+ years of progressive HRIS administration experience, with hands-on expertise in Ceridian Dayforce.
• Strong knowledge of HCM processes including Payroll, Benefits, Time & Attendance, and Core HR.
• Experience administering or supporting additional HR technology platforms (e.g., compensation, engagement, performance, or employer branding tools).
• Demonstrated experience building complex reports and dashboards for senior leadership.
• Strong data analysis and statistical interpretation skills.
• Solid understanding of employment legislation and compliance requirements.
• Experience supporting data integrity and audits.
• Strong analytical, stakeholder management, and problem-solving skills.
• High attention to detail and ability to manage sensitive information with discretion.

Our HR systems are more than operational tools—they are foundational to how we support, serve, and care for our people. The HRIS Specialist – Dayforce plays a critical role in enabling accurate, secure, and data-informed people operations through the thoughtful stewardship of our Dayforce platform.

Reporting to the Senior Manager, People Operations, this role serves as the primary Dayforce administrator and system owner. this role serves as the primary Dayforce administrator and system owner, while also supporting and optimizing additional tools within the HR tech stack such as Pave (compensation planning), Culture Amp (engagement and performance), Built (position management), and other people systems.

This role is central to how we deliver a seamless employee experience—through trusted data, reliable systems, and purposeful innovation.

Key Responsibilities

HR Technology Ownership & Administration

• Serve as the primary administrator and subject matter expert for Dayforce HCM.
• Configure, maintain, and optimize modules including Core HR, Payroll, Benefits, Time & Attendance, Recruiting, Compensation, Performance, and Analytics.
• Act as system owner for additional HR technology platforms (e.g., Pave, Culture Amp, Built), ensuring proper configuration, integrations, user access, and data integrity.
• Oversee system integrations between Dayforce and other HR tools, ensuring accurate and secure data flow.
• Manage system updates, testing cycles, and release deployments across platforms.
• Administer user roles, permissions, and access controls in alignment with governance standards.
• Partner with vendors to manage service contracts, system enhancements, and issue resolution.

Data Governance, Integrity & Compliance

• Conduct regular audits to ensure data accuracy, completeness, and regulatory compliance.
• Oversee employee lifecycle transactions (hires, terminations, job changes, compensation updates).
• Maintain strong data governance standards, documentation, and audit trails.
• Ensure compliance with employment legislation and data privacy requirements.
• Manage data imports/exports and support integration integrity between HRIS and other systems (e.g., Payroll).
• Support data security reviews and access audits across the HR tech stack.

Reporting, Analytics & Workforce Insights

• Develop and maintain dashboards, custom reports, and analytics tools to support leadership decision-making.
• Design automated and self-service reporting solutions for stakeholders.
• Generate recurring reports related to payroll, benefits, workforce demographics, engagement, time-off utilization, and budgeting.
• Support organizational initiatives through data insights (e.g., engagement surveys, workforce planning).
• Identify trends and opportunities for process optimization using predictive and descriptive analytics.
• Continuously explore advancements in HR technology, analytics, automation, and AI to enhance system capability.

User Support & Enablement

• Provide Tier 2/3 support for Dayforce inquiries through internal ticketing systems.
• Develop and maintain system documentation, SOPs, and training materials.
• Deliver training tailored to HR, Payroll, People Leaders, and end-users.
• Support onboarding/offboarding access processes and ensure secure system transitions.
• Promote system adoption and continuous learning across the organization.

Process Optimization & Continuous Improvement

• Identify opportunities to automate manual processes and streamline workflows across the HR tech ecosystem.
• Partner cross-functionally with HR, Payroll and IT to align system capabilities with business needs.
• Lead change management efforts for system enhancements and new functionality.
• Evaluate and recommend new HR technology solutions as organizational needs evolve.
• Ensure every system enhancement balances operational excellence with a strong employee experience lens.

Qualifications

• 5+ years of progressive HRIS administration experience, with hands-on expertise in Ceridian Dayforce.
• Strong knowledge of HCM processes including Payroll, Benefits, Time & Attendance, and Core HR.
• Experience administering or supporting additional HR technology platforms (e.g., compensation, engagement, performance, or employer branding tools).
• Demonstrated experience building complex reports and dashboards for senior leadership.
• Strong data analysis and statistical interpretation skills.
• Solid understanding of employment legislation and compliance requirements.
• Experience supporting data integrity and audits.
• Strong analytical, stakeholder management, and problem-solving skills.
• High attention to detail and ability to manage sensitive information with discretion.

Level Access is a leader in digital accessibility, dedicated to creating inclusive digital experiences for everyone. We are seeking a Senior Product Researcher to join our Product Research and Design team and help shape the future of user experience across our accessibility technology products.

Role Overview

As a Senior Product Researcher, you will drive strategic research initiatives that influence product vision and business outcomes. You’ll use a mix of qualitative and quantitative methods to uncover insights that shape decisions in product vision as well as goals in growth and retention. This role requires expertise in research strategy, strong collaboration with product leaders and stakeholders, and the ability to connect customer needs to measurable business impact.

Responsibilities

• Lead complex, strategic research studies using qualitative and quantitative methods for the entire product ecosystem.
• Define research strategy and frameworks that guide product decisions and roadmap priorities.
• Create a system for analyzing user behavior, product performance, and customer insights to inform strategic decisions.
• Synthesize findings into clear, actionable recommendations that influence senior stakeholders and multiple departments.
• Drive research initiatives across discovery, validation, and continuous improvement phases of the product lifecycle.
• Establish best practices and scalable processes for research operations across teams.
• Represent research in leadership forums and contribute to organizational strategy discussions.

Expected Behaviors

• Proactively lead strategy and planning sessions, setting direction for research priorities and methodologies.
• Collaborate with product leaders and department-level stakeholders to maximize impact from research.
• Mentor and guide other researchers and designers, fostering a culture of learning and excellence.
• Champion research practices and continuous improvement.

Required Credentials

• 5+ years of experience in UX/product research, with expertise in both qualitative and quantitative methods.
• Proven ability to lead strategic research and influence product strategy.
• Proficiency in qualitative methods (e.g., in-depth interviews, usability testing) and quantitative approaches (e.g., survey design, A/B testing, statistical analysis).
• Experience analyzing large datasets using programming languages and analytics platforms.
• Strong ability to communicate research insights in compelling, memorable ways that drive clear action among senior stakeholders.

Nice to Have

• AI-curious and adaptable to industry trends.
• Experience with product analytics tools such as Amplitude.
• Knowledge of accessibility standards and best practices.
• Background in experimental design and causal inference methodologies.

Application Process 

The Director, Marketing Operations is responsible for driving operational excellence, technology adoption, and data governance to enable marketing strategies that deliver growth, ROI, and exceptional customer experiences. This role partners closely with the CMO and senior leadership to align marketing operations with corporate objectives and ensure measurable impact on revenue and retention.

This position reports to the VP, GTM Operations and may consist of approximately 2-5 individuals and is expected to expand.

Key Responsibilities

Operational Leadership & Results Execution 

• Own the marketing technology ecosystem—including CRM, automation, attribution, and analytics platforms—to deliver large‑scale, aligned business outcomes.
• Track key performance metrics at the program and departmental level, adjusting strategies and resource allocation to stay aligned with enterprise goals.
• Demonstrate effectiveness and efficiency across the function by building scalable, predictable, and measurable operational frameworks.
• Define, standardize, and enforce data governance, reporting integrity, and measurement methodologies that enable accurate insights and support strategic decision‑making.

Process, Systems & Technology Optimization

• Design and implement scalable processes for campaign execution, lead management, scoring, routing, and attribution.
• Establish change‑management frameworks and workflow standards that improve operational performance and speed to market.
• Champion technology adoption across the GTM organization to drive customer‑centric strategies and improved ROI.

Team Leadership, Development & Talent Strategy 

• Build, mentor, and develop a high‑performing team with a strong leadership bench.
• Demonstrate accountability for the growth, readiness, and succession of Senior Managers and their teams.
• Create systems for continuous feedback, skill development, and cross‑functional career mobility.
• Model a learning‑oriented culture that elevates the capabilities of the broader GTM organization.

Executive‑Level Communication & Influence 

• Communicate strategies, insights, and complex operational decisions in ways that inspire alignment across executives, peers, and team members.
• Translate data‑heavy, cross‑functional initiatives into clear narratives and calls to action.
• Deliver crisp, executive‑ready reporting on marketing performance, ROI, and strategic impact.

Enterprise Decision Making & Governance 

• Make high‑impact decisions that shape marketing strategy, operational design, and enterprise value.
• Assess risks, dependencies, and trade‑offs across interconnected systems, balancing competing stakeholder needs.
• Develop the structures, guidelines, and governance frameworks that empower better decision‑making across the marketing and GTM teams.

Cross‑Functional Collaboration & Alignment 

• Work closely with Sales, Finance, Product, Revenue Operations, and Customer Success to drive unified GTM execution.
• Lead and contribute to enterprise-wide initiatives that require coordination, trust, and shared accountability.
• Resolve cross-functional challenges by focusing on shared outcomes, aligning on data, and facilitating productive dialogue between departments.

Alignment to CMO Expectations

• Drive growth and ROI through data‑driven, customer‑centric strategies.
• Enable organizational agility in a fast‑changing environment.
• Champion technology adoption and analytics to inform better decisions.
• Foster collaboration across the enterprise to unify GTM execution.
• Demonstrate measurable impact on revenue, retention, and customer experience.

Qualifications

• 8+ years in marketing operations or related leadership roles.
• Expertise in marketing technology platforms and data governance.
• Strong financial acumen and experience managing budgets.
• Proven ability to lead teams and influence cross‑functionally at scale.
• Exceptional communication and stakeholder‑management skills.

Looking for a technology job where you can do good and do well? Level Access, Inc. helps companies design and enhance their digital systems - including websites, web applications, software, hardware, and services - so they are usable by people with disabilities. Our work allows organizations to provide equal access through software, training, and consulting solutions!

As our Accessibility Consultant you will work with clients to test and validate user interfaces against accessibility requirements and consult on the effective technical implementation of digital accessibility requirements in client systems. You will utilize your experience working with HTML, CSS, and JavaScript, and strong verbal and written communication skills.

Your Responsibilities

• Test plan Definition – work with our global teams to determine the boundaries of the testing environment for our clients. The Accessibility Consultant will identify a representative test plan of the user interface components found in the client’s system.
• Testing – test client’s systems against specific manual tests and assistive technology tools. As a consultant you will conduct evaluations with our proprietary browser extension – that integrates the business and technical aspects of following the latest accessibility regulations in the industry.
• Technical Consultation – You will consult with customers on the proper methods for implementing digital accessibility in systems. This will span a variety of web, mobile, hardware and document systems. This will drive follow-up discussions to create a road map to improve the accessibility and usability of the client’s IT system
• Consistency and Quality Assurance – You will work to support, review and provide a feedback loop, maintaining consistency and quality together with our globally diversified group of accessibility professionals.

Your Qualifications

• Technical Experience - If HTML, JavaScript, and CSS make you want to get out of bed in the morning, this is probably a good job for you. We are looking for someone with a core understanding of web development technologies and how they impact the user experience. Experience developing user interfaces and PDF documents is a plus.
• Communicative - You should be able to clearly and effectively communicate with clients in both written and verbal fashion. Written communication should show a high attention to detail. Verbal communication should be formal and indicate the ability to communicate complex topics concisely. Our consulting positions are on the front-line with our customers and it is imperative that you build confidence when speaking with customers. Excels with meeting facilitation skills and the ability to be an effective team player.
• Testing Focus - A portion of what you will do involves testing interfaces and validating that they conform to technical requirements. A desire to perform this validation and experience testing web-based interfaces for compliance with design specifications is critical.
• Organized - We seek to hire and advance people that have this focus and can execute activities on their own, over a long period of time without a large amount of management oversight. A candidate that will succeed in this environment should have a desire to grow in the system over several years and seek to build towards big goals.
• Excellence Focused - At Level Access, we have been successful because we constantly seek to be the best in our market across all the products and services we provide. Think the Ritz Carlton, not the Holiday Inn. In practice, that means we both charge more and invest more, with the end goal of providing far more value per dollar spent than our competitors. It also means that we focus on a very high level of quality and hold ourselves accountable for delivering against that level of quality.
• Flexibility and Adaptability – The dynamic and ever-changing nature of the technology and accessibility spaces coupled with nature of an ever-growing organization require candidates that are flexible, adaptable and able to thrive in a fast pace and high-pressure environment.
• Multi-tasking – ability to lead multiple tasks and organize your work effectively, coupled with strong analytical and problem-solving skills.
• Personal Organization – You should have strong experience in both waterfall and agile PM tools such as JIRA.

Education and Experience Requirements

• BS degree in technology or equivalent work
• 4+ years HTML, CSS, JavaScript
• Strong working knowledge of Accessibility framework, i.e., Section 508, EN 349 501, WCAG 2.X
• Understanding general technical operations would be a plus
• Real world experience working with Product and Technology industries is a huge plus

Specializations with Digital Properties are a PLUS:

• Mobile Testing – Android and iOS
• Design, Component Libraries and Design Systems
• Web Frameworks – Angular, React, React Native, Flutter, SPA
• Unity, Gaming Engines, Embedded Software, VR, or Hardware i.e., Kiosks, POS
• Document Accessibility – PDF, Word, PowerPoint

Application Process

This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. The role is being offered as a remote role in India.  Please note evening hours will likely be expected to ensure overlap with North America based responsibilities. 

If you’re interested in joining Level Access' Accessibility Services team, please send us your resume. We'll keep your information on file and will reach out if we find a match for future roles!  

Level Access, Inc. helps companies design and enhance their digital systems - including websites, web applications, software, hardware, and services - so they are usable by people with disabilities. Our work allows organizations to provide equal access through software, training, and consulting solutions. By joining our Accessibility Services team you have the opportunity to be on the forefront of our services team by working with customer's to create accessible digital assets and be part of a team that you get to do good and make a huge impact!

Perks & Benefits

At Level Access our culture is extremely important, as we pride ourselves on a diverse group of passionate individuals. We are extremely proud to not only be recognized for the extensive work we have done in the accessibility space but the accolades we have received. For the sixth time we have been selected as one of INC 5000, fastest growing private companies, in addition to being named DC Inno's 50 on fire and all around coolest company! As a full time employee Level Access offers a competitive benefits package, which includes flexible time off (FTO), low/no deductible medical plans with an employer premium contribution, dental insurance, vision insurance, gym membership reimbursements, training reimbursements, short-term disability, group life, supplemental life, long-term disability, commuter benefits, flexible spending accounts, and more!

Come join our growing team and be part of an amazing mission here at Level Access!