WHO WE ARE (DMS)

We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do.

DMS is a place where our clients feel looked after, where they trust our ability to deliver and to come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivering consistency of work and quality of service.

Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.

WHAT WE DO

We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.

Requirements

THE ROLE

• The day to day oversight of a key account.

• To manage the provision of a full and professional client service, ensuring that all creative & post production jobs flow efficiently and are delivered on time and to the highest possible standards.

• To ensure that a high level of client service and client engagement is maintained at all times.

• To take creative and finishing briefing meetings with the client.

• To be pro-active in overseeing, coordinating and delivering all aspects of the client’s relationship with DMS. Liaising with customer service coordinators, clearance and trafficking teams, scheduling, creative and operational and technical personnel to ensure that delivery timescales are met, and production briefs are met.

• To work with customer service coordinators to manage the localisation process across editing, motion graphics, subtitling, audio mixing and technical delivery.

• To ensure that all work is delivered to an appropriate technical and creative quality.

• To ensure consistency of output and work with operations to ensure quality control standards are adhered to and met prior to final delivery.

• To provide all necessary information for the purposes of client billing and the raising of invoices where appropriate.

• Where possible to offer support to the Global Account Managers at relevant times.

THE SKILLS YOU WILL NEED

With previous demonstrable experience of working within a post production operation, you will have a track record of providing a high level service to major clients through top-quality account management.

You will also demonstrate:

• Good interpersonal and communication skills with a proven ability to develop positive working relationships with both internal and external contacts at all levels

• Understanding of post production workflows and digital file delivery

• Excellent organisational skills and attention to detail

• Experience of working in a fast moving and highly creative environment with the flexibility and resilience to successfully adapt to changing situations

• Excellent written and verbal communication in English required.