WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Overall purpose of job:

Perform Pre & Post Processing. Ensure all transactions received are scanned to COE for processing as per the Service Level indicators (SLI). Also ensure excellent customer service and risk controls are within the established Guidelines/Procedures. General administrative support and liaise with external vendors.

 

Main activities / tasks (Principal accountabilities):

• Manage Day-to-Day Activities.

• Adhere to Service Level Agreement (SLA) and Procedures/Guidelines.

• Monitor and follow up for outstanding/pending transactions.

• Receive and acknowledgment all Applications, Instructions, Documents from Service Counter

• Day end reconciliation of items received vs items scanned/processed.

• Cover the duties of teammates functions whenever the need arises.

• Display good work ethics and attitude to foster a high-performance culture and teamwork.

• Understand needs of internal and external customers to always ensure quality customer service.

• Inculcate good customer service culture.

• Institute Continuous Process Improvements.

• Identify suitable areas/work for improvement to increase productivity.

• Identify, understand, and manage and ensure no risks gaps and to take necessary steps to contain and/or minimise them.

• General administrative support and liaise with external vendors

• Perform other tasks as may be assigned by Supervisor.

• Possess excellent interpersonal and communication skills as well as a high level of discretion and integrity.

• Proficiency in Microsoft applications/ IT savvy would be an advantage.

Experience/Skills:

• Proven experience in a testing or quality assurance role

• Knowledge of Trade Finance, and/or banking operations will be an advantage

• Strong verbal and written communication skills with excellent comprehension and attention to detail.

• Ability to manage and prioritize multiple projects in a fast-paced environment.

• Self-motivated, adaptable, and able to work independently

Note

• This job is 100% work in office, based at Tampines.

• Depending on workload demands, this role may require the incumbent to work beyond the standard office hours.

• This is a contract job that will end on 30 Dec 26.

Why Join:

Imagine being at the heart of delivering critical banking solutions. In this role, you will play a key part in ensuring our systems work seamlessly for our users. You’ll collaborate with diverse teams, contribute directly to high‑impact projects, and enjoy the satisfaction of solving problems that improve experiences for both staff and customers. You will also gain valuable exposure to a wide range of banking products, systems, and operational workflows, building strong industry knowledge while making a meaningful impact.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.