Inside the Role

This position is the main point of contact to the TEM Integration Group for the DTNA Field Service organization in support of the upfit of TEM equipment onto DTNA chassis. This person will use documentation developed for Truck Equipment Manufactures to configure the vehicle to operate as needed to support the body's requirements, resolve electrical & electronic controls issues encountered during upfit, provide an escalation path into the engineering organization's subject matter experts and help direct DTNA field service to the sales and service organizations when needed.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

• Act as the Primary escalation path for resolving Truck Equipment Manufacturers' issues while integrating controls onto DTNA trucks.
• Contact customers, Dealers, & TEMs through, email, phone, or online meetings.
• Use our Sales Force Ticketing system to receive requests for support, provide responses and maintain record keeping systems.
• Develop custom electrical solutions to meet customer's needs using, Diagnostic Link, CHEC & 3rd Party Powertrain software.
• Create and update guides and instructions to support our customer "Self Service" strategy.
• Escalation of questions and issues to Engineering Subject Matter Experts.
• Be the expert in the Software and Troubleshooting tools and information that TEMs and Dealer Technicians have at their disposal.
• Provide feedback to the Software Tools groups for improved customer experience.
• Provide feedback to engineering for improvement of current designs and to keep the “customer focus” for future designs.
• Advise Dealers and DTNA Sales groups on how to specifying vocational options that should be added to a truck order to optimize the efficiency of upfit during the TEM’s production process.
• Be an advocate for TEMs' and customers' application specific needs within the Engineering organization.

Knowledge You Should Bring

• Bachelor's Degree in Electrical Engineering and 2 to 4 years of experience or Associates Degree in Electronics Engineering with 6 years of experience.
• General Truck Knowledge
• Ability to work independently within guidelines and policies to solve problems of moderate complexity
• Provide informal guidance to new team members
• May lead projects or processes as required

Exceptional Candidates Might Have

• Vocational Truck Experience in Operation and Applications
• DTNA Electronic control systems design experience including J1939 CAN based systems
• DTNA Service Organization network connections
• DTNA Electronic controls & software testing experience

#LI-CF1

#LI-HYBRID

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Portland, OR US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.