Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Vmware Virtualization Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Summary
A senior-level Systems Administrator with deep expertise in enterprise Windows Server and VMware vSphere environments, including advanced virtualization platforms such as VMware vSAN, NSX-T, and Site Recovery Manager. The preferred candidate must hold atleast 1 Windows Or VMware certifications, demonstrate proficiency in scripting/automation tools, and possess working knowledge of AWS for supporting hybrid cloud workloads. AWS certification is preferred but not mandatory.

Key Responsibilities
L2/L3 Operations
Perform deep RCA for major incidents including memory dumps, VMware ESXTOP analysis, and performance profiling
Participate in Change Advisory Board (CAB) submissions and execution of critical infrastructure changes
Define and refine operational runbooks for the team
Manage and execute change requests following ITIL change management processes
Coordinate and lead scheduled maintenance windows for Windows and VMware infrastructure
Proactively identify recurring issues and propose permanent resolutions or optimized workarounds
Escalate complex issues to L3/senior engineers following the defined escalation matrix
Windows Server Administration
Participate in Windows Server lifecycle management – OS upgrades, P2V migrations to VMware, and server decommissioning
Administer Windows Server 2016/2019/2022 across physical and virtual environments
Manage Active Directory including GPO configuration, OU administration, Sites & Services, and replication troubleshooting
Configure and troubleshoot DNS, DHCP, and IPAM services
Administer Windows Failover Clustering (WSFC) – setup, monitoring, and basic troubleshooting
Manage DFS Namespace and DFS Replication for distributed file services
Execute patch management using WSUS/SCCM and verify patch compliance across the server estate
VMware vSphere Administration
Administer VMware vSphere environment including ESXi hosts, vCenter Server, and VM lifecycle management
Perform VM provisioning, cloning, snapshotting, and migration using vSphere Client and vMotion
Manage and troubleshoot VMware vSphere networking – standard and distributed virtual switches (vDS), port groups, VLANs
Administer VMware vSphere storage – datastores, VMFS, NFS, and thin/thick provisioning
Monitor ESXi host and VM performance identify and resolve resource contention issues (CPU, memory, storage I/O)
Perform ESXi host patching and upgrades using VMware vSphere Lifecycle Manager (vLCM)
Configure and manage VMware HA and DRS clusters for workload balancing and availability
Support VMware vSAN (awareness) and manage basic storage policies
Administer VMware Tools updates and VM hardware version upgrades
Troubleshoot VM connectivity, snapshot consolidation, and datastore space issues



Required Skills & Competencies
Windows Server (Required)
Windows Server 2016/2019/2022 – advanced administration and troubleshooting
Active Directory – GPO management, replication, Sites & Services, schema awareness
DNS, DHCP, IPAM – advanced configuration and troubleshooting
Windows Failover Clustering (WSFC) – administration and monitoring
DFS Namespace / DFS Replication – enterprise file service management
SCCM/MECM – patch management, software deployment, OSD basics
IIS – intermediate web server administration
Windows Event Viewer / Performance Monitor – log analysis and performance diagnostics
PKI/Certificate Services – SSL/TLS certificate management basics
VMware vSphere (Required – Primary Skill)
VMware vSphere 7.x / 8.x – ESXi host and vCenter Server administration
VM lifecycle management – provisioning, cloning, snapshots, vMotion, Storage vMotion
VMware vSphere Networking – vSS, vDS, port groups, VLAN configuration
VMware vSphere Storage – VMFS, NFS, datastore management, storage policies
VMware HA / DRS – cluster configuration and workload balancing
VMware vSphere Lifecycle Manager (vLCM) – host patching and upgrade baselines
VMware vSAN – awareness and basic administration
VMware Tools – updates, open-vm-tools management
VMware vRealize Operations (vROps) – basic monitoring and alerting
Scripting & Automation
PowerShell – intermediate scripting for Windows and VMware (PowerCLI) automation
VMware PowerCLI – basic to intermediate VM management scripts
Bash – basic scripting for cross-platform tasks
Git – version control for scripts and configuration files
Monitoring & ITSM
VMware vROps – enterprise monitoring, capacity planning, and alerting
ServiceNow / Jira – ITSM ticket management, change advisory, and problem management AWS Cloud (Preferred – Not Mandatory)
EC2 (Windows AMIs) – instance management and Windows workload hosting
AWS Systems Manager (SSM) – Patch Manager, Run Command, Fleet Manager
FSx for Windows File Server – deployment and integration with on-premises DFS
VPC / VPN / Direct Connect – hybrid connectivity between on-premises VMware and AWS
IAM – roles and policies for Windows workloads
CloudWatch – basic monitoring and log management
Soft Skills
Expert-level troubleshooting and structured problem-solving across complex multi-layer environments
Strong communication and documentation skills – technical and executive-level
Strategic mindset for identifying automation and efficiency improvements
Coaching and mentoring capability for developing junior engineers

Certifications

VMware Certified Professional – Data Center Virtualization (VCP-DCV) – REQUIRED
Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 & AZ-801) – REQUIRED
ITIL v4 Foundation or Practitioner – Preferred AWS Certifications – Preferred (Not Mandatory)
AWS Certified SysOps Administrator – Associate – PREFERRED for hybrid cloud exposure
AWS Certified Solutions Architect – Associate – Advantageous
Working knowledge of AWS console and CLI for Windows workloads is expected even without certification

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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