Sobre esta vaga de Subject Matter Expert - ACH na Abbott

Abbott · Presencial · Philippines - Taguig City

JOB DESCRIPTION:

Customer Service Representative

As the Customer Service Representative, you will respond to customer inquiries via telephone or email to provide problem resolution in accordance with the organization's service standards.

What You’ll Do

Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas.
Maintain detailed and current knowledge of the company's products and services.
Analyze customer service needs for communication to service and technical departments.
Requires ability to navigate a computerized data entry system or other relevant applications.

Requirements

Technical Diploma (±12 years) or equivalent.
Minimum 2 years of relevant experience.
Ability to navigate a computerized data entry system or other relevant applications.
Strong communication skills with the ability to respond to customer inquiries via telephone and email.
Language proficiency as required for the role.

Location

This position is based in Philippines.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGloba

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

HF Heart Failure

LOCATION:

Philippines > Taguig City : Five/Neo Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

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Sobre a Abbott

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, ent