Key Responsibilities

• Manage student movement between cohorts, including transferring students to the correct cohort and helping ensure dropped, repeating, or returning students are accurately reflected in the appropriate roster.
• Report student payment status directly to Evolve Support so incoming student questions about access can be resolved quickly and accurately.
• Monitor HESI course activity to identify nonpaying students who may have reenrolled or regained access without appropriate payment confirmation.
• Partner with Delivery Operations on nonpaying student reporting to help ensure students without current payment status do not have access to Compass or Live Review.
• Confirm product entitlement by the required date to support timely access, delivery readiness, and a smooth student experience.
• Enable or disable student Evolve account access, as needed
• Maintain accurate documentation of student movement, payment exceptions, entitlement confirmations, and access-related follow-up items.
• Escalate unresolved payment, access, or entitlement issues to the appropriate internal stakeholders for timely resolution.

Additional Responsibilities

• Fulfill desk copies of requested textbooks.
• Manage the approval process for Evolve Admin requests.

Cross-Functional Collaboration

This role works closely with Sales, Customer Success, Evolve Support, Delivery Operations, and other internal teams involved in cohort management, billing visibility, product delivery, and student access support. The coordinator serves as a central point of operational follow-through for student-pay visibility and roster accuracy.

Required Skills and Qualifications

• Strong attention to detail and ability to manage student-level records accurately.
• Ability to follow defined processes while identifying exceptions that require escalation.
• Clear written communication skills for support handoffs, status updates, and internal documentation.
• Comfort working across multiple systems and internal teams to validate payment, roster, and entitlement information.
• Customer-focused mindset with the ability to support timely student access while maintaining payment and entitlement controls.
• Ability to prioritize time-sensitive access needs and meet required entitlement deadlines.

Success Measures

• Students are accurately placed in the correct cohorts.
• Payment-status updates are communicated to Evolve Support in a timely manner.
• Product entitlement confirmations are completed by the required date.
• Internal teams have clear, reliable information to resolve student access questions quickly.

Qualifications:

• Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
• Must have at least 2 years relevant experience
• Excellent communicator (both written and verbal), and strong presentation skills
• Knowledgeable in Microsoft Word, Excel and PowerPoint
• Familiarity in different CRM tools
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional for internal applicants:

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 month
• Must have a Successful or above rating in the last Enabling Performance cycle

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