At Sun Life, we’re driven by our Purpose: helping our  Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.  

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Role Summary:

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

The Canadian Document Services Administrator role offers an exciting opportunity to work in a fast paced, innovative and dynamic team environment, providing support to Sun Life Business Units.

This role plays a key role in ensuring effective production and handling of incoming and outgoing mail and couriers and will be responsible to ensure service standards are met and strict quality targets are adhered to for a variety of tasks.

Main Accountabilities:

• Opening, sorting, prepping, and distributing incoming mail, including digitally scanning of some documents
• Receiving and distributing incoming courier using electronic tracking software
• Sealing and stamping outgoing mail
• Preparing outgoing courier shipments and creating digital waybills
• Receiving and sorting daily internal system generated output
• Perform production tasks such as sorting and collating of documents
• Accountable for accuracy and quality throughout production process, ensuring clients receive proper documents
• Accountable for understanding the end-to-end processes for Canadian Document Services
• Responsible for communicating change that could lead to positive process enhancements
• Recognizing what needs to be done to meet customer and business needs
• Updating digital databases and completing investigations for return mail
• Entering key metrics into Excel spreadsheets
• Creating and developing spreadsheets for tracking
• Monitoring and responding to business partners’ queries in our team email inbox

Competencies:

• Excellent problem solving and analytical skills with the passion and skill to respond to high priority investigations and escalations
• Personable and friendly with a focus on building relationships with all levels of the organization
• Solid experience with PC applications in a Windows environment, including Outlook, Word and Excel
• Self-starter who takes ownership and has a positive attitude
• Must adapt to change quickly and be a role model for fellow team members
• Team player, willing to contribute and help others and offer guidance
• Strong organization and time management skills and ability to prioritize
• Strong written and oral communication skills
• Ability to work independently with minimum direction and frequent interruptions
• Be an active learner
• Able to maintain a high level of productivity, accuracy and attention to detail at all times
• Able to work in a fast-paced environment with multiple priorities and conflicting deadlines
• Able to recognize opportunities to initiate change that will increase the department’s efficiency
• Ability to interact with and effectively communicate with Team members
• Flexibility in the face of changing priorities and timeline pressures
• Display professionalism at all times
• A graduation date of April 2027 or later is required

Assets:

• An understanding of the Insurance Business
• For Quebec only – Bilingualism (French, English) required – support tasks for an English-speaking team outside of Quebec.

Notes/Unique Requirements:

• Successful candidates will be required to pass RCMP Enhanced Security Clearance which requires the successful candidate to have 5 years of Canadian residency history before hiring finalization.
• Position requires candidate to work in office.
• Ability to lift items weighing 15 to 20 lbs and be on their feet for extended periods of time.
• Ability to handle fluctuating work volumes.
• Ability to work in a fast-paced environment.
• Ability to work overtime with minimal notice when volumes dictate.
• Limited vacation during peak seasons.
• Ability to be on your feet for extended periods of time.

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Posting End Date: