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Job Description

HOW MIGHT YOU DEFY IMAGINATION?
You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.
 
CCE Governance - Strategic Planning & Operations Manager

 Let’s do this. Let’s change the world.

In this vital role, you will support the Customer Care & Experience (CCE) Governance team. The CCE team focuses on advancing capabilities that enhance the experience of Amgen’s internal workforce by driving adoption and maximizing business value of deployed End User Technologies. These include collaboration platforms such as Microsoft Teams, WebEx, SharePoint, and workplace devices including PCs, mobile phones, tablets, and printers.

As the CCE Governance-Strategic Planning & Operations Manager , you will serve as a key governance partner supporting financial oversight, portfolio execution, vendor and contract management, software license governance, and operational performance reporting. You will work closely with FP&A, Procurement, service owners, system owners, cross-functional leadership and global stakeholders across time zones to ensure accurate financial planning, seamless renewals, and strong vendor governance.

Key Responsibilities

1. Financial Planning, Forecasting & Portfolio Governance

• Independently manage Opex and portfolio financials, including budgeting, forecasting, quarterly Latest Estimates (LEs), and accruals
• Own end-to-end financial forecasting and variance analysis across the CCE portfolio
• Provide financial insights to support decision-making, cost optimization, and investment prioritization
• Partner with FP&A to ensure accurate financial planning, reporting, and alignment with enterprise processes
• Support and manage Amgen India financials, ensuring alignment with global financial governance and reporting standards
• Drive financial transparency across services & regions, including cost allocations

2. Software Contract Lifecycle & Renewals Management

• Own and manage end-to-end software contract lifecycle including renewals, extensions, change requests, and closures
• Lead software renewal planning and execution, including cost estimation, stakeholder alignment, and budget readiness
• Partner with stakeholders to optimize renewal scope, eliminating unused or redundant licenses
• Support and coordinate vendor negotiations and approval workflows for renewals
• Ensure all renewals align with financial plans and governance policies
• Leverage strong knowledge of Microsoft enterprise agreements and contract structures (e.g., M365, E3/E5, Azure, true-ups) to drive optimized renewals, cost efficiency, and compliance

3. Financial Operations & Procurement Execution

• Oversee and support Purchase Order (PO) creation and approvals in Ariba, ensuring accuracy and timeliness
• Perform billing validation and invoice reconciliation against contracts and entitlements
• Coordinate with FP&A and procurement teams to ensure correct financial processing and compliance
• Manage financial transactions including true-ups, prorated calculations, and invoice validations
• Ensure adherence to enterprise financial and procurement policies

4. Software License Governance & Compliance

• Maintain license compliance by reconciling purchased vs. allocated licenses
• Manage true-ups (monthly/quarterly/annual) and validate license usage accuracy
• Ensure governance for non-standard software approvals (e.g., Visio, Project, Adobe Pro)
• Identify opportunities to optimize license utilization and reduce costs
• Track and report license usage trends and financial impact

5. Vendor Performance & Contract Governance

• Oversee vendor performance against SLA/KPI commitments and drive corrective actions where needed
• Troubleshoot contract and vendor-related issues including billing discrepancies and compliance gaps
• Maintain contract inventory and ensure timely actions on renewals, expirations, and risks
• Provide data-driven insights to support vendor governance and performance improvement

6. Reporting, Insights & Governance

• Develop and publish monthly governance reports covering:
  • Financial performance
  • Forecast vs. actuals
  • License utilization & compliance
  • Renewal pipeline & risks
• Provide actionable insights to leadership on cost optimization, risks, and opportunities
• Ensure audit readiness through strong documentation and compliance tracking
• Continuously improve governance processes, standards, and reporting frameworks

Preferred Qualifications

• Strong financial acumen with experience in budgeting, forecasting, and financial analysis
• Experience managing enterprise software contracts and renewals
• Strong knowledge of Microsoft enterprise licensing and contract models (e.g., EA, M365, Azure consumption, true-ups, co-terming, chargeback)
• Hands-on experience with Ariba, SAP, Excel, or similar financial systems
• Knowledge of software asset management (SAM) and license compliance practices
• Experience working with global teams and supporting global financial operations (e.g., US, EU, JAPAC, LATAM)
• Strong understanding of procurement and vendor management processes
• Ability to manage multiple priorities independently with minimal supervision
• Excellent communication skills with the ability to engage both technical and business stakeholders
• Experience presenting insights to senior leadership

Core Competencies

• Financial ownership & accountability
• Contract and commercial acumen
• Strong Microsoft licensing expertise
• Analytical thinking & problem-solving
• Strong execution and attention to detail
• Cross-functional collaboration & influence
• Process improvement and governance mindset

Minimum Qualifications

• Master's or Bachelor’s degree 8- 13 years of Information Systems/Finance/Portfolio Management experience

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing, and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.