For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. 

We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.

Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now.

Job Summary:

We are seeking a Senior Product Designer to own and execute the end-to-end experience of key workstreams within our global e-commerce platform. In this role, you will take responsibility for core shopping-related features, ensuring experiences are intuitive, efficient, and high-performing while meeting established business objectives. You will lead the design lifecycle from concept to delivery, ensuring every detail is refined and aligns with our quality standards.

You will contribute expert design execution, technical proficiency, and a high bar for craft excellence.

Job Expectations:

• Own the design of core features and critical user flows, from initial discovery and user journey mapping through to final delivery.

• Conduct user research and usability testing to validate hypotheses and transform findings into high-quality design solutions.

• Create high-precision wireframes, interactive prototypes, and mockups that successfully navigate technical constraints and business requirements.

• Expertly apply the design system to ensure consistency and scalability, while contributing new components to support global usability.

• Partner closely with engineers to ensure designs are feasible and implemented with pixel-perfect fidelity.

• Collaborate with product managers and cross-functional partners to drive design decisions that resolve user pain points.

• Maintain a high bar for design quality, consistency, and attention to detail throughout the implementation process.

• Contribute to the design organization by sharing best practices and participating in collaborative design reviews.

• Stay current with e-commerce best practices and technical innovations to continuously refine product experiences.

Knowledge, Skills, and Abilities:

Required:   

• A strong portfolio demonstrating sophisticated UX and UI execution, with a clear focus on problem-solving and interaction detail.

• Proven ability to independently manage and deliver design outcomes for complex functional requirements.

• Advanced interaction and visual design skills, with a mastery of modern design tools.

• Demonstrated experience working with and contributing to design systems at scale.

• Solid grounding in user-centered design methodologies and research practices.

• Strong communication skills, with the ability to clearly articulate design logic and trade-offs to cross-functional partners.

• Practical knowledge of front-end development principles and implementation constraints.

• Working knowledge of accessibility standards and best practices.

Experience Requirements:

Generally requires a minimum of +7 years of professional experience in UX/UI or Product Design, with a proven track record in e-commerce or complex digital products

Education Requirements:

Bachelor’s or Master’s degree in Design, HCI, Graphic Arts/Design, Information Science, or a related field, or equivalent professional experience.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

#LI-JC1

Compensation:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.