The Senior Manager, GSS India- provides leadership and governance for ISOC and its expanding JAPAC support mandate, while strengthening regional incident readiness and business resilience. The role integrates security operations center governance, intelligence-led monitoring, Incident Management Team (IMT) preparedness, incident coordination, Business Continuity Planning (BCP), and continuous improvement into a coherent operating model.
This is a senior, critical leadership role with accountability for outcomes, readiness, governance, and cross-functional coordination. Day-to-day monitoring and control room execution remain with the ISOC operational leadership and analyst teams.

Key Responsibilities

1. ISOC Leadership & Governance
• Provide end-to-end leadership and governance for ISOC performance, service delivery, operating procedures, service
levels, escalation protocols, quality, and risk controls.
• Guide the evolution of ISOC as a scalable, intelligence-driven regional hub supporting India and JAPAC.
• Ensure effective 24x7 monitoring, triage, notification, escalation, incident documentation, and employee assistance support.
• Establish meaningful performance indicators, trend analysis, assurance reviews, and leadership reporting.
• Drive process standardization, technology enablement, automation, workforce capability, and continuous improvement in
partnership with GSS Technology and Systems.
2. JAPAC Regional Support
• Lead the operational readiness and phased expansion of ISOC support for JAPAC, including service scope, coverage,
handoffs, escalation pathways, and regional operating protocols.
• Work closely with the Regional Director, JAPAC, regional GSS leaders, and in-country stakeholders to align ISOC support
with regional priorities and global GSS standards.
• Promote consistent regional situational awareness, risk monitoring, incident visibility, and timely escalation across
supported markets.
• Ensure ISOC regional support complements, and does not replace, local response ownership and country-specific
requirements.
3. Incident Management Team Readiness & Coordination
• Support the Regional GSS Lead in maintaining IMT readiness, governance, rosters, activation protocols, escalation criteria,
and supporting documentation.
• Coordinate IMT preparedness activities, including periodic touchpoints, tabletop exercises, simulations, training, and
lessons-learned reviews.
• Enable effective incident coordination through timely situational awareness, action tracking, Emergency Notification System support, meeting records, and stakeholder updates.
• Support After-Action Reviews and track corrective and preventive actions to closure.
• Maintain alignment among the regional IMT, local Emergency Response Teams (ERTs), the Corporate Crisis Management
Team (CMT), GSOC, and ISOC.
4. Business Continuity & Operational Resilience
• Coordinate GSS India Business Continuity Planning requirements in alignment with 1-Adobe Enterprise Resilience (1-AER),
enterprise BCP processes, and applicable Site Recovery Plans.
• Partner with business and functional stakeholders on Business Impact Analyses (BIAs), continuity plans, recovery priorities,
and testing or assurance activities.
Global Safety & Security | Job Description | Confidential
• Connect BCP, incident management, emergency response, and site recovery arrangements to support a coordinated
response and recovery model.
• Maintain current, controlled, and audit-ready documentation, with clear ownership and remediation tracking.
• Identify resilience gaps, dependencies, and improvement opportunities and provide transparent reporting to leadership.
5. Cross-Functional Partnership
• Work as an integrated partner with India Security Operations, Security Systems & Technology, and Environmental Health &
Safety / Safety leadership to ensure coordinated delivery across people, places, and technology.
• Partner with Site Operations and Safety teams during incidents, exercises, recovery activities, and operational readiness
reviews.
• Build effective relationships with regional GSS leaders, Employee Experience, Employee Communications, Legal,
Corporate Risk, Adobe Technology Services, Global Site Operations, Travel, and other subject matter experts.
• Clarify roles, decision rights, handoffs, and escalation paths across partner functions to prevent duplication and strengthen
accountability.
6. Governance, Reporting & Improvement
• Prepare concise executive briefings, dashboards, decision papers, and incident or resilience updates for India and regional
leadership.
• Maintain SOPs, playbooks, control documentation, action trackers, and governance rhythms for the role portfolio.
• Use operational data, incident trends, exercise findings, and stakeholder feedback to prioritize improvements and
investment needs.
• Support budget planning, supplier governance, workforce planning, audit actions, and capability development relevant to
ISOC and resilience.
Key Working Relationships
• Internal: Director, India Safety & Security; India Security Operations Lead; Security Systems & Technology Lead;
Environmental Health & Safety / Safety Lead; ISOC operational leadership and analysts.
• Regional: Regional Director, JAPAC; country and regional GSS leaders; GSOC; relevant JAPAC stakeholders.
• Cross-functional: Global Site Operations, Employee Experience, Employee Communications, Legal, Corporate Risk, Adobe
Technology Services, Travel, Enterprise Resilience, and other IMT members.
• External: Service providers and suppliers supporting ISOC, risk monitoring, emergency notification, continuity, and
specialist response capabilities.

Qualifications & Experience

• Bachelor's degree or equivalent relevant professional experience; professional certifications in security, incident
management, emergency management, or business continuity are preferred.
• Progressive experience in security operations, security operations center leadership, incident or crisis management,
business continuity, resilience, or a related discipline.
• Demonstrated experience leading or governing a SOC, GSOC, ISOC, or comparable 24x7 operational environment.
• Experience coordinating cross-functional incident response, exercises, After-Action Reviews, and corrective action programs.
• Experience working across multiple countries, cultures, or time zones, preferably within JAPAC.
• Strong executive communication, stakeholder management, analytical, and governance capabilities.
• Credential such as CPP, CBCP, ISO 22301 Lead Implementer/Auditor, CEM, MBCI, ICS Certifications, will be an added
advantge

Core Capabilities

• Operational leadership and disciplined execution
• Incident command support and decision-making under pressure
• Business continuity and operational resilience
• Intelligence-led monitoring, risk assessment, and trend analysis
• Executive communication and stakeholder influence
• Cross-functional collaboration without reliance on direct authority
• Process improvement, technology enablement, and change leadership
• High standards of integrity, confidentiality, accountability, and duty of care
Measures of Success
• ISOC service reliability, escalation quality, response timeliness, and stakeholder confidence.
• Effective and sustainable expansion of ISOC support across JAPAC.
• IMT readiness demonstrated through current rosters, training, exercises, activation support, and action closure.
Global Safety & Security | Job Description | Confidential
• Improved alignment among ISOC, India Security Operations, Systems & Technology, Safety, and regional GSS leadership.
• Current and tested continuity and recovery arrangements for in-scope GSS functions and sites.
• Clear, timely, decision-useful reporting on incidents, risk trends, readiness, and improvement priorities.
• Sustained closure of audit, exercise, incident, and resilience improvement actions.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.