If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Senior Product Support Engineer, you will provide expert-level technical support for our product and system prototypes. This role involves leading troubleshooting efforts, managing complex technical issues, and ensuring product reliability. You will also mentor junior engineers and drive strategic initiatives to enhance product support processes.

The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber.

Program Planning, Management, and Execution

• Plan, organize, develop, direct, coordinate, and manage requirements, providing IPS/logistics management for the design, deployment, installation, and sustainment of programs.
• Develop proposals, statements of work, acquisition strategies and plans, instructions, and Integrated Logistics Support Plans (ILSPs).
• Provide data to the Engineering Change Proposal (ECP) process.
• Perform evaluations of contractor proposals.
• Manage IPS/logistics subcontracts.
• Analyze contractual commitments, customer specifications, design changes, and related data to plan and develop logistics program activities throughout the product life cycle.
• Develop and implement program activities; coordinate efforts of subcontractors, production departments, and field service personnel; and resolve logistics issues to meet contractual commitments.
• Direct and coordinate program activities that provide logistics work products supporting effective and economical manufacturing and servicing of products, systems, or equipment.

Design Reviews and Customer Engagement

• Lead the composition and presentation of the IPS/logistics program for formal design reviews (SRR, PDR, SDR, TRR).
• Meet all logistics‑related entry and exit criteria for major customer presentations.
• Support IPS/logistics technical meetings and interactions with prime contractors and subcontractors.

Logistics Products and Technical Data

• Perform and/or direct development of corrective and preventive maintenance documentation, including technical manuals, LSAR data, and MIPs/MRCs.
• Produce provisioning documentation per MIL‑STD‑1388 using an LMI database (e.g., PowerLog J), including reports such as ‑036s, PPL, SFPPL, LLTIL, RIL, ISIL, TTEL, CBIL, and PCL.
• Perform sparing analysis to meet operational availability requirements.
• Develop Logistics BOMs for obsolescence management.
• Develop Hazardous Materials Management Program (HMMP) plans and reports.
• Develop Human Systems Integration (HSI) plans and analysis reports.
• Support equipment requirements documented in the SECL and SERD.
• Develop RAM Program Plans, FMECAs, Reliability Block Diagrams, and FRACAS management activities.
• Manage and develop training course curriculum, including lesson plans, trainee guides, media packages, and test packages.
• Develop technical manuals with Illustrated Parts Breakdowns (IPBs) per MIL‑STD‑38784 and MIL‑STD‑40051, including associated SMR coding.
• Produce military‑specification operational‑ and intermediate‑level O&M instructions, IPBs, and scheduled periodic inspection work cards.

Team Leadership, Metrics, and Process Improvement

• Lead logistics teams through product development phases.
• Generate detailed, measurable artifacts demonstrating progress toward key program milestones.
• Serve as Control Account Manager (CAM), applying cost and schedule reporting and measurement principles.
• Support continuous process improvement activities to enhance product quality, performance, and productivity.
• Plan and execute logistics programs within SNC’s SEI‑CMMI Maturity Level 3, ISO 9001:2008, and AS9100:2009 compliant processes, meeting specific customer quality, cost, and schedule requirements.

Qualifications You Must Have:

• Bachelor’s degree in Engineering, Life cycle/sustainment, or a related field.
• 10+ years of experience in Life cycle/sustainment, Logistics Engineering, or systems engineering.
• Higher level relevant degree may substitute for experience.
• Expert proficiency in logistics modeling techniques and maintenance requirements analysis.
• Extensive understanding of engineering design, systems engineering, and manufacturing processes.
• Advanced analytical skills.
• Experience working in multi-disciplinary design & development teams.
• Experience reviewing and interpreting Technical Data Packages (Mechanical/Electrical Drawings, IBDs, System Block Diagrams).
• Control Account Manager (CAM) experience.
• Experience serving as an Integrated Product Support (IPS) Lead or IPS Manager.
• Expert Level proficiency of all 12 Integrated Product Support (ISP) Elements ( Product Support Management, Design Interface, Information Technology Systems Continuous Support, Maintenance Planning and Management, Manpower & Personnel, Packing, Handling, Storage, and Transportation, Supply Support, Supporting Equipment, Sustaining Engineering, Technical Data, Trancing and Support)
• Strong understanding of Technical Manual development and Training Development Management.
• Expert‑level understanding of Maintainability, Reliability, Supportability, and Human Systems Integration (HSI) Design Concepts.
• Ability to obtain and maintain a United States Top Secret security clearance.

Qualifications We Prefer:

• Master’s degree in Engineering, Life cycle-sustainment, or a related field.
• Extensive experience with leading logistics projects and teams.
• Understanding of Military Specifications and Standards.
• Background in the Aerospace and Defense Industry, US Department of Defense and/or US Military.
• Cameo Model‑Based Systems Engineering (MBSE) experience
• Enovia PLM (Product Life Management) experience
• Familiarity with the Project Management Institute Body of Knowledge (PMBOK)
• Experience with R&M software (Relyence)
• Experience with Logistics Analysis Software (PowerLOG‑J, SLICwave, OPUS, COMPASS)
• Experience with DMSMS Obsolescence Management Software (Z2 Data)
• MRO software experience (EAGLE MMIS, Veryon Tracking Plus)

Essential Functions:

• Ability to sit and work at a computer for extended periods.
• Hand/finger dexterity for operating computer equipment.
• Ability to lift up to 20 lbs occasionally.
• Capability to work in an office or hybrid environment.
• Occasional travel may be required.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

Estimated Starting Salary Range: $119,100.00 - $163,762.50. Compensation varies depending on a wide array of factors, such as candidates' key skills, relevant work experience, and education/training/certifications. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.

SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE:

This position requires the ability to obtain and maintain a Top Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination.  Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.