Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Sr. Analyst - Finance Operations Excellence, Finance Shared Services
Location: Manila, Philippines

Position Summary:

The Sr. Analyst is an integral member of the Finance Operations Excellence Team and serves as the bridge between FSSC teams and Digital Solutioning. The role partners with FSSC teams to understand business problems, analyze processes and requirements, and translate business needs into clear functional requirements that enable the design and delivery of effective solutions.

The role supports Finance transformation and operational excellence initiatives from requirements definition through testing and implementation, ensuring that solutions address the intended business need and deliver measurable improvements to FSSC operations.

Key Responsibilities:

• Partner with FSSC leaders and team members to understand business problems, pain points, opportunities, and desired outcomes.
• Facilitate requirements-gathering discussions and translate business needs into clear, complete, and actionable functional requirements for Digital Solutioning.
• Analyze current-state processes, identify gaps and improvement opportunities, and support the definition of future-state processes and requirements.
• Challenge and clarify business requirements to ensure that proposed solutions address the underlying problem rather than simply replicating existing processes.
• Develop business requirements, process maps, workflows, SOPs, acceptance criteria, and other supporting documentation required for solution development and implementation.
• Serve as the primary liaison between FSSC and Digital Solutioning throughout the solution lifecycle, ensuring requirements and business expectations are clearly understood.
• Partner with Digital Solutioning during solution design and development to clarify requirements, assess changes, and ensure continued alignment with the intended business outcome.
• Coordinate and support business validation and User Acceptance Testing (UAT), including development of test scenarios, tracking of issues, and confirmation that delivered solutions meet agreed requirements.
• Perform data analysis and develop reports or insights as needed to support requirements analysis, business cases, decision-making, and measurement of solution outcomes.
• Assist the Sr. Manager, Operations Excellence, with project coordination, stakeholder alignment, change management, communications, and implementation activities across assigned FSSC and global initiatives.
• Maintain close collaboration across FSSC to ensure alignment and support a culture of continuous improvement, innovation, and adaptability.
• Perform other duties as assigned.

Qualifications / Skills Required and Preferred

• Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field.

• Minimum of 5 years of relevant experience in business analysis, Finance transformation, operational excellence, project delivery, shared services, or a related discipline.

• Experience gathering, analyzing, documenting, and translating business requirements into functional requirements.

• Experience with process mapping, workflow documentation, SOP development, and requirements documentation.

• Familiarity with ERP systems, data analytics, reporting platforms, and digital/automation tools.

• Experience supporting testing and UAT, including test scenario development, issue tracking, and business validation.

• Ability to manage multiple priorities and deliver within agreed timelines in a changing business environment.

• BPO/Shared Services Center experience preferred.

• Lean Six Sigma, Business Analysis, or Project Management certification is an advantage but not required.

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.