EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The Exclusive Networks PH is looking for Solutions Consultant  to join us in Manila. Exclusive Networks is a trusted digital infrastructure specialist.

In this role, you will be responsible for proving pre/post sales support to our sales team in positioning cybersecurity solutions.

We are looking for engineers who can be part of Exclusive Network who can exhibit a services first ideology.

As the Solutions Consultant , you will:

• ​Collaborate closely with the sales team to understand customer requirements, challenges, and objectives.​

• ​Conduct comprehensive product demonstrations and presentations to showcase the features, functionality, and benefits of our solutions.​

• ​Translate customer needs into tailored solution designs and proposals that align with our product portfolio.​

• ​Assist in the creation and review of RFPs (Request for Proposals) and RFIs (Request for Information) by providing technical expertise and input.​

• ​Engage in technical discussions and solution design sessions with customers, understanding their technical environment and providing recommendations.​

• ​Identify and address technical objections or concerns raised by customers, providing appropriate responses and solutions.​

• ​Collaborate with internal teams, including engineering, product management, and professional services, to ensure the feasibility and successful implementation of proposed solutions.​

• ​Conduct product evaluations, proof-of-concepts (POCs), and technical workshops to demonstrate the functionality and feasibility of our solutions.​

• ​Stay up-to-date with industry trends, competitive landscape, and emerging technologies to provide strategic insights and recommendations.​

• ​Assist in the development and delivery of training programs for sales teams to enhance their product knowledge and solution selling skills.​

• Work closely with the Pre-Sales Team Lead & colleagues to achieve goals and KPIs

• Responsible in providing post sales support and project implementation and KT

• Ensure that the SLAs are met and project timelines are delivered on a timely manner to Exclusive Networks reseller base across the product portfolio
• Ensure that the below process are observed/practices:
  • Conducting a project kick off meeting with customer & documenting the implementation procedures
  • Aligning project implementation within the signed scope of work agreed with the end user
  • Obtaining a signed UAT from the authorized end user contact person after completing an implementation activity
  • Documentation for processes and procedures
  • Hand over of projects to partner account or post sales team
  • Keeping up to date with new solutions, new product patches & updates, support options, deployment guidelines, etc.
• Maintain knowledge of roadmap, technology and product portfolio and share with the team
• Ensure that certification requirements across the product portfolio is met
• Ticket management and assignment within the SLAs in Vision ticketing system
• Work closely with the Post Sales Team Lead & colleagues to achieve goals and KPIs

QUALIFICATIONS AND EXPERIENCE | About you

• Review project sow with presales, sales team or post sales lead

• Conducts project kick off and discuss prerequisites

• Conducts project implementation and configuration vs agreed sow and timeline

• Provides activity reports vs project progress

• Conducts User Acceptance Test of completed projects

• Conducts Knowledge transfer of completed projects

• Provides As built documentation of completed projects

• Provides L1-L2 after sales support via agreed SLA

• Coordinates support for L3 TAC support

WHO IS EXCLUSIVE NETWORKS? | Why work for us
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

Our benefits include:

• HMO (Upon Regularization)

• Paid Leaves (Annual, Sick, Birthday, Well-being, Paternity/Maternity/Solo Parent)

• Variable Pay Eligibility

WORKING CONDITIONS

• Regular Working Hours

• Hybrid Work Arrangement

If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.