Summary

Join a dynamic and growing team where you will play a critical role in managing vessel agency operations and delivering exceptional service to customers in Singapore. This is an exciting opportunity for a commercially minded professional to contribute to the establishment and growth of the agency business, build strong customer relationships, and oversee end-to-end port call operations. If you thrive in a fast-paced environment and enjoy coordinating multiple stakeholders to ensure seamless vessel movements, we would love to hear from you.

Key Responsibilities

• Support the development and growth of the agency business by identifying and securing new customers.

• Manage end-to-end port call operations, from pre-arrival arrangements through to Final Disbursement Account (FDA) closure.

• Handle vessel clearance requirements, including ICA applications, pilotage bookings, transmission messages, and MPA Digiport submissions.

• Prepare quotations and provide tailored solutions based on customer requirements.

• Monitor vessel movements and ensure timely, accurate, and proactive communication with principals, ship owners, charterers, and relevant stakeholders.

• Maintain strong relationships with principals through responsive communication and regular operational updates.

• Ensure compliance with Ships Agency procedures, QHSSE standards, statutory regulations, and company policies.

• Respond promptly to customer and stakeholder enquiries, ensuring a high level of service excellence.

• Coordinate crew changes, technician boarding, launch/service boats, transportation arrangements, and other vessel support activities.

• Arrange and oversee the delivery of ship spares, stores, and provisions.

• Liaise with suppliers, contractors, port authorities, and service providers to ensure smooth vessel operations.

• Monitor operational costs and drive cost-effective solutions while maintaining service quality.

• Ensure accuracy, efficiency, and timely completion of all operational and documentation requirements.

• Support and manage other shipping agency operational activities as required.

Requirements

• Diploma or Bachelor's Degree in Maritime Studies, Shipping, Logistics, Supply Chain Management, Business Administration, or a related field.

• Minimum 2-5 years of experience in shipping agency, vessel operations, port operations, or maritime logistics.

• Knowledge of port call processes, vessel documentation, customs and immigration procedures, and maritime regulations.

• Experience with MPA Digiport, pilotage bookings, and vessel clearance procedures will be an advantage.

• Strong commercial awareness and ability to develop customer relationships and identify business opportunities.

• Excellent communication and stakeholder management skills with the ability to work effectively across multiple parties.

• Strong problem-solving skills and ability to make sound operational decisions under pressure.

• Highly organized with strong attention to detail and accuracy.

• Proficient in Microsoft Office applications, particularly Excel, Outlook, and Word.

• Ability to work independently in a fast-paced operational environment and manage multiple priorities simultaneously.

• Willingness to be available outside standard office hours when operational requirements demand.