Job Profile Summary:

The Shared Services Manager leads international accounts payable and accounts receivable operations from the Costa Rica office, with responsibility for managing the AP team, coordinating vendor payments, overseeing customer collections, resolving escalated issues, and promoting consistent, efficient processes across international entities. This hands-on manager also performs and supports key general ledger, month-end close, reconciliation, and financial reporting activities to help ensure accurate, compliant, and transparent results. The role partners closely with the Controller, U.S. headquarters, external accounting and tax partners, and internal teams to support international operations.

Major Duties and Responsibilities:

• Manage daily international accounts payable activities, including invoice processing, vendor maintenance, and payments. Supervisor and supports a team of approximately 4-5 accounts payable employees, including training, workload distribution, and performance feedback.
• Maintains compliance with internal controls, accounting policies, and audit requirements related to international AP operations. Serves as the primary escalation point for international vendor inquiries, discrepancies, and payment issues.
• Manage Costa Rica and Mexico accounts receivable collections and statement of account reconciliations, including customer follow-up, escalation of past-due balances, coordination with internal teams, and support for cash flow improvement and collection consistency.
• Coordinate with external payroll, tax and accounting firms to ensure accurate financial information, timely deliverables, and transparency with U.S. headquarters.
• Perform bank administration duties, including account maintenance, authorized signer documentation, and support for audits and compliance reviews.
• Perform key general ledger responsibilities, including preparation and review of journal entries, account reconciliation, and month-end close activities in Workday (Financial System) and CargoWise (Transportation Management System).
• Partner with internal teams to resolve discrepancies to ensure accuracy and consistency between Workday and CorgoWise.
• Coordinate the statutory filing process for Costa Rice, including gathering required financial data, preparing supporting schedules, reviewing submission requirements with external accounting and tax partners, tracking filing deadlines, and following up to ensure timely completion and compliance with local regulations.
• Support external audits and internal reviews by providing documentation, explanations, and timely responses.
• Identify opportunities to improve efficiency, controls, and standardization across international accounting processes.
• Comply with the requirements of the company’s Quality Management System.

Required Skills, Experience, and Education:

• Bachelor's degree in Accounting, Finance, or related field.
• Prior experience providing guidance, training, or day-to-day support to accounting and/or accounts payable staff, with direct managerial experience preferred.
• Strong knowledge of accounting principles, internal controls, and reconciliations.
• Experience supporting multiple entities and international operations.
• Proficiency in English and Spanish, including the ability to speak, read, write, and comprehend English, is required for this position.

Desired Skills, Experience, and Education:

• Industry experience in logistics, freight forwarding, or transportation environments.
• Experience managing customer collections or accounts receivable processes across multiple entities or regions.

Physical Requirements:

• Remain in a stationary/seated position for an extended period.
• Regularly required to operate a computer, telephone, keyboard, and other office machinery.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to hear, understand, and distinguish speech and/or other sounds.