As a Senior Specialist, you'll serve as a subject matter expert for corporate actions and income processing, collaborating with fund managers, custodians, middle office teams, and technology partners to ensure seamless service delivery. This role offers the opportunity to deepen your expertise in investment operations, lead process improvement initiatives, and contribute to transformation efforts that enhance operational excellence. If you enjoy solving complex challenges, influencing change, and working in a dynamic global environment, this is an excellent opportunity to grow your career with a leading financial institution.

Position Responsibilities:

• Serve as a subject matter expert for asset servicing activities, including corporate actions, income processing, custody, and settlement-related processes.
• Ensure accurate and timely processing, validation, and execution of corporate action events, elections, and entitlements.
• Investigate and resolve operational exceptions, discrepancies, and risk-related issues while coordinating with internal and external stakeholders.
• Lead and support process improvement, system enhancement, automation, and regulatory change initiatives.
• Prepare management reporting, support governance activities, and contribute to knowledge-sharing and cross-training within the team.

Required Qualifications:

• 3-6 years of experience in asset servicing, corporate actions, securities operations, custody, settlement, income processing, or related investment operations functions.
• Experience working with investment operations platforms and intermediate to advanced proficiency in Microsoft Office applications.
• Strong understanding of securities products, corporate action event lifecycles, trade settlement, operational controls, and risk management practices.
• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related discipline.
• Demonstrated ability to manage priorities, investigate complex issues, and collaborate effectively with multiple stakeholders.

Preferred Qualifications:

• Experience supporting global markets, multiple asset classes, or shared services operating environments.
• Exposure to Bloomberg, SimCorp Dimension, Aladdin, BBH InfoAction, SIX, Markit, or other investment operations platforms.
• Experience with Power BI, Power Apps, Power Automate, or process automation and digital transformation initiatives.
• Professional certifications such as CPA, CISI, or other relevant finance and investment credentials.
• Experience serving as a subject matter expert, mentor, trainer, project lead, or contributor to large-scale process improvement initiatives.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].