Role Summary 

The Vendor Management Senior Analyst is responsible for monitoring vendor utilization, comparing actual costs and consumption against contractual commitments, and supporting the end-to-end contract lifecycle. The role provides timely analysis, maintains contract tracking and renewal visibility, identifies commercial risks and opportunities, and works with Contract Owners, Strategic Sourcing, Finance, and business stakeholders to support informed decisions and effective contract governance. 

Position Responsibilities 

Vendor Utilization Monitoring 

• Monitor vendor utilization against contracted products, services, volumes, licenses, capacity, or other agreed commercial commitments. 

• Consolidate utilization information from Contract Owners, business stakeholders, Finance, and available reporting sources. 

• Identify underutilization, overutilization, dormant services, unused capacity, and consumption patterns that may require action. 

• Prepare periodic utilization summaries and highlight variances, trends, risks, and optimization opportunities. 

• Follow up with accountable stakeholders on utilization reviews and agreed corrective actions. 

Cost Versus Contract Analysis 

• Compare actual spend, invoices, consumption, and forecasted costs against contracted rates, pricing schedules, minimum commitments, caps, credits, and other commercial terms. 

• Identify cost variances, potential overcharges, unclaimed credits, pricing discrepancies, and financial exposure for stakeholder review. 

• Maintain cost-versus-contract trackers and provide clear explanations of material differences. 

• Coordinate with Contract Owners, Strategic Sourcing, Finance, and Accounts Payable to validate findings and support resolution. 

• Support budgeting, forecasting, savings validation, and commercial review activities with accurate contract-based analysis. 

Contract Lifecycle Management 

• Maintain centralized contract trackers covering effective dates, expiration dates, renewal windows, notice periods, commercial milestones, obligations, and assigned owners. 

• Monitor upcoming renewals, expirations, price adjustments, commitment reviews, and termination notice deadlines. 

• Provide timely reminders and status updates to Contract Owners and relevant stakeholders to support informed renewal, renegotiation, extension, or exit decisions. 

• Track amendments, renewals, change orders, extensions, and closure activities to maintain visibility across the contract lifecycle. 

• Support contract review routines by preparing summaries of utilization, spend, key dates, obligations, risks, and outstanding actions. 

• Escalate overdue decisions, missing ownership, unresolved commercial risks, and approaching deadlines through established governance channels. 

Contract Governance & Compliance Tracking 

• Monitor completion of contract-related obligations, approvals, reviews, deliverables, and governance requirements assigned to the appropriate owners. 

• Maintain organized and current contract records, trackers, supporting documents, and decision logs within approved repositories. 

• Support audit, compliance, and management requests by providing contract lifecycle evidence and status reporting. 

• Identify gaps in contract tracking, ownership, documentation, and follow-through, and recommend practical corrective actions. 

• Ensure reporting and tracking activities align with established procurement, finance, risk, and contract governance requirements. 

Reporting & Analytics 

• Develop and maintain dashboards and reports covering vendor utilization, cost-versus-contract performance, contract value consumption, renewal pipeline, obligations, risks, and action status. 

• Analyze trends and translate contract and utilization information into clear, actionable insights for management and Contract Owners. 

• Maintain accurate reporting of upcoming renewals, contracts at risk, financial variances, savings opportunities, and unresolved actions. 

• Prepare recurring and ad-hoc reporting for operational reviews, stakeholder discussions, and leadership updates. 

• Improve reporting consistency through standardized definitions, templates, calculation methods, and documentation. 

Stakeholder & Cross-Functional Partnership 

• Partner with Contract Owners, Strategic Sourcing, Procurement Operations, Finance, Accounts Payable, Risk, Legal, and business stakeholders. 

• Clarify contract terms, tracking requirements, ownership, milestones, and actions with the appropriate stakeholders. 

• Facilitate regular reviews of utilization, cost performance, renewals, obligations, risks, and open decisions. 

• Coordinate issue resolution and maintain clear documentation of decisions, owners, target dates, and outcomes. 

• Provide analytical support and contract lifecycle guidance while preserving accountability with the designated Contract Owner and process owner. 

Process Improvement & Documentation 

• Identify root causes of recurring contract tracking, utilization, cost variance, and renewal-management issues. 

• Recommend and support improvements to contract lifecycle tracking, reporting, controls, and stakeholder handoffs. 

• Develop and maintain Standard Operating Procedures, work instructions, reporting definitions, review calendars, and governance checklists. 

• Participate in automation, dashboard, workflow, and process-standardization initiatives related to vendor utilization and contract lifecycle management. 

Required Qualifications 

Education 

• Bachelor's degree in Business Administration, Finance, Accounting, Economics, Supply Chain Management, Procurement, Information Systems, or a related discipline. 

• Relevant professional certification is an advantage. 

Experience 

• Typically 3 to 5 years of relevant experience in Vendor Management, Contract Management, Procurement, Strategic Sourcing, Finance, Commercial Operations, or Business Analytics. 

• Hands-on experience tracking contract terms, renewals, obligations, utilization, spend, pricing, or commercial performance. 

• Experience analyzing actual costs or consumption against contracts, budgets, forecasts, rate cards, or committed volumes. 

• Experience preparing dashboards, management reports, variance analyses, and stakeholder-ready recommendations. 

• Experience working with cross-functional stakeholders in a regional, global, or highly regulated environment is preferred. 

Professional Certifications, Nice to Have 

• Certified Professional in Supply Management (CPSM), contract management, procurement, finance, or equivalent certification. 

• Lean Six Sigma Yellow Belt or Green Belt. 

• Project management, business analysis, or data analytics certification. 

Technical Skills & Knowledge 

Working Knowledge 

• Contract lifecycle management, including activation, obligation tracking, amendments, renewals, extensions, termination, and closure. 

• Commercial contract terms, pricing structures, rate cards, minimum commitments, credits, service levels, and renewal provisions. 

• Vendor utilization, spend analysis, cost-versus-contract analysis, forecasting, and variance reporting. 

• Procurement and Source-to-Pay processes, contract governance, internal controls, and audit support. 

• Process mapping, root-cause analysis, continuous improvement, and stakeholder action tracking. 

Systems & Tools 

• Experience using contract lifecycle management, procurement, financial, reporting, workflow, or service-management platforms. 

• Advanced proficiency in Microsoft Excel, including data reconciliation, lookup functions, pivot tables, and variance analysis. 

• Working knowledge of Power BI, Microsoft Power Platform, or comparable reporting and automation tools is an advantage. 

When You Join Our Team 

• We'll empower you to learn and grow the career you want. 

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we'll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].