Senior Site Reliability Engineer

Nasdaq FinTech Division is an integral part of Nasdaq's growth and success. This division's mission is to continuously enhance the customer experience in how they consume the software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating us from our competition and chipping in to the net growth of our business while offering excellent career development opportunities.

As a Senior Site Reliability Engineer reporting to Sr. Manager – Platform Operations, you'll be responsible for ensuring the availability, reliability, security, and operational excellence of services delivered to our cloud customers. As a senior member of the team, you will support Tier 2 and Tier 3 operational activities and collaborate with globally distributed Platform Operations teams. 

This role requires strong hands-on expertise in cloud operations technologies, clear communication during incidents and changes, and the ability to coordinate cross functional activities across R&D, security, product support, and customer delivery.

You'll thrive in this position if you're hands-on, solutions-oriented, and passionate about building resilient systems in a fast-paced, high-impact environment.

What You’ll Do

• Manage incidents and problems through resolution, including technical diagnosis, recovery coordination, and follow-up actions with relevant teams.
• Test, plan, and deploy changes to cloud systems to strengthen reliability, operational excellence, and customer outcomes.
• Drive observability, automation, patching, vulnerability management, and capacity practices across cloud platforms.
• Facilitate disaster recovery tests, business continuity activities, change events, and operational readiness exercises.
• Coordinate cross-functional operational initiatives with global engineering, security, product support, and customer delivery teams.
• Provide clear, structured communication during incidents and changes, including impact, recovery status, risks, and next steps.

What You’ll Bring

• 5+ years of experience supporting 24x7x365 mission-critical production environments in financial services, cloud operations, or managed services.
• Strong hands-on experience with Linux distributions
• Experienced in cloud technologies, including proficiency in at least one major platform such as AWS, Azure, GCP, or OCI, along with expertise in Terraform and Ansible.
• Solid experience with containerization technologies including Docker and Kubernetes.
• Proficiency in monitoring and observability tools such as Datadog or AWS CloudWatch or similar tools.
• Strong understanding of networking fundamentals including TCP/IP, DNS, firewalls, VPNs, and routing.
• Excellent communication and stakeholder management skills, with the ability to articulate technical issues and recovery plans to both technical and non-technical audiences.
• Flexibility to work on a 4-day work week schedule (Mon – Thurs - Fri - Sat) covering afternoon to night hours (2:00 PM – 1:00 AM PHT).

Preferred Qualifications

• Professional-level AWS, Azure, or OCI certification.
• Information Technology Infrastructure Library (ITIL) certification.
• Linux or Kubernetes certification.
• More than five years of experience working in a financial institution.
• Knowledge of Oracle, PostgreSQL, or other relational database platforms is desirable.
• AI certification (AWS, OpenAI or another equivalent will be desired)

Work Schedule & Location

This is a permanent, full-time role based in Bonifacio Global City, Philippines, operating on a hybrid work model with at least two days per week in the office.

This role follows a 4-day work week (Monday, Thursday, Friday, and Saturday), covering 2:00 PM – 1:00 AM PHT / 11 hours per day including a 1-hour break.

Benefits & Rewards

We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).

In return, you can expect HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness, and more.

For more information, visit Nasdaq Benefits & Rewards Career Page.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.