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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Senior ServiceNow Developer in designing, developing, and implementing scalable solutions on the ServiceNow platform to support business needs and enhance user experience. This position will be full-time and hybrid at Mandaluyong City.

What You'll Do

• Design, develop, configure, and customize ServiceNow applications and modules

• Build complex scripts, workflows, forms, and business rules to meet organizational needs and enhance system functionality

• Conduct root cause analysis for platform issues and implement preventive measures to minimize downtime

• Organize and structure taxonomies, knowledge bases, record producers, and self-service portals to enhance user accessibility and experience

• Collaborate with business analysts, stakeholders, and team members to translate business requirements into robust technical solutions

• Participate in release and iteration planning meetings with the development team and other key stakeholders to align on project goals and timelines

• Contribute to solution design and lead the development and testing phases, ensuring an exceptional user experience

• Conduct code reviews and ensure adherence to coding standards, best practices, and platform guidelines

• Support production releases and actively monitor the delivery of applications, ensuring smooth deployment and operations

• Create and maintain detailed technical documentation, including Design Specifications: High-Level Solution Design (HLSD), Solution Design Document (SDD), Security and Governance: Security License to Operate (SLTO), Solution Deployment Plan

• Monitor platform compliance with data protection regulations, ensuring all solutions adhere to organizational and legal standards

• Identify opportunities for process optimization and propose enhancements to improve system usability, efficiency, and automation

• Ensure alignment of solutions with ITIL practices, organizational policies, and industry standards for security, compliance, and governance

What You'll Need

Required:

• Proven experience in designing and implementing ServiceNow applications, enhancing user experience, and aligning solutions with business requirements

• Skilled in building complex custom applications, including designing and implementing advanced workflows, forms, and integrations to address unique organizational needs

• Solid understanding and application of Agile methodologies, including experience with Scrum or Kanban frameworks, ensuring efficient development cycles and continuous delivery

• Collaborate effectively within cross-functional teams to develop and deploy scalable solutions

• Identify and propose innovative, practical solutions to complex technical challenges

• Lead process improvement initiatives to optimize workflows and enhance platform performance

• Share expertise and mentor team members to build technical capabilities across the development group

• Strong verbal and written communication skills to interact effectively with stakeholders, translate business requirements into technical solutions, and present ideas and updates clearly

• A proactive mindset for learning and keeping up with platform upgrades, best practices, and emerging ServiceNow capabilities to ensure solutions remain robust, secure, and future proof

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.