Senior Scrum Master  

Claims and Operations is looking for a Senior Scrum Master with experience to manage the execution of initiatives supporting our Claims initiatives across our portfolio. The assignment for this role is to support Customer Experience Value Stream within Claims. We are seeking a highly motivated, results oriented individual with strong Agile, technical and leadership skills.  
 

Responsibilities: 

• Manage day-to-day operations of 2 (minimum) Claims agile development teams supporting new capabilities, maintenance, technical upgrades, etc.  

• Educate and coach the team in Agile framework, ensuring that the agreed Lean-Agile process is being followed and aligns with The Hartford’s Enterprise Business Delivery Model.  

• Acts as a role model for servant leadership.  

• Role requires ability to influence and work effectively with key stakeholders and business sponsors in a timely manner. 

• Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk, supports and manages backlog health, and plans for future milestone releases. 

• Tracks and communicates the overall team progress providing visibility to stakeholders (Daily Stand-ups, Retrospectives, Sprint Planning, PI Planning, etc.)  

• Leads team maturity effort through continuous improvement mindset. 

• Serves as a filter to remove impediments to progress as identified by the team.  

• Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities. 

• Partners with the Product Owner and Product Manager to ensure the backlog items are prioritized based on business value and ready for the team; supports teams KPI’s. 

• Drive continuous improvement mindset. 

• Partner with integrating LOB application Teams and application Production Support/Reliability Engineering teams. 

• Partner with and manage vendor implementation partner and 3rd party vendor integrations. 

• Manage and oversee resource planning and financial management for the Team. 

• Foundational understanding of application technology framework to guide and support team in delivery; demonstrated ability and desire to learn new technologies. 

• Matrixed reporting, provides coaching/feedback to ensure team success. 

Qualifications:   

• 8+ years’ experience working and managing Agile team structures (Scrum/Kanban) within SAFe framework  

• Strong knowledge of software development processes and procedures to understand team needs includes fundamentals of iterative and incremental development. 

• Strong Knowledge about Agile techniques: User Stories, Continuous Integration, Test Driven Development, Continuous Testing, Pairing, Automated Testing, Burn Down Metrics, Velocity etc.  

• Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success. 

• Deep experience partnering with LOB stakeholders 

• Superior organization skills with the ability to simultaneously handle multiple initiatives and priorities in a fast-paced environment. 

• Excellent verbal and written communication skills including the ability to present confidently before a large audience. 

• Experience using agile toolsets such as Rally, Jira 

• Excellent analytical, problem solving and interpersonal skills. 

• Previous experience in any part of the software development lifecycle – as developer, tester, analyst, product owner, project manager, etc. is a plus 

• Insurance industry experience preferred.