Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

The Senior Sales Operations Manager plays a critical role in enabling commercial excellence across Modern Trade retail environment in both Malaysia and Singapore. This role is responsible for leading and driving execution planning across all in-store Picture of Success metrics, performance management, systems optimization, and operational efficiency to support sustainable business growth.

You will act as an important member to Modern Trade Sales Leadership, ensuring execution discipline, data-driven decision-making, and alignment across vendor and key commercial functions including Sales, Category Planning, Finance, Marketing.

How you will contribute:

Key Responsibilities

• Sales Operations & Execution: Optimize sales processes, tools, and systems to improve field productivity, efficiency, and consistent execution across modern trade channels.
• Performance Management: Lead sales execution planning, develop scorecards and reports, monitor performance against targets, and drive business reviews to identify risks and opportunities.
• Budget & Trade Spend: Manage merchandising investments and collaborate with finance to effectively control trade spend.
• Data Analytics & Insights: Utilize tools like Power BI and Excel to generate actionable insights on sales performance, distribution, and market trends, providing recommendations for improvement.
• Systems & Digital Transformation: Lead the adoption and optimization of sales systems (e.g., TRAX, SFA, CRM), identifying opportunities for automation and digitalization.
• Cross-functional Collaboration: Partner with sales leadership, category planning, supply chain, finance, and marketing to align strategies and influence decision-making with data-backed insights.
• Team Leadership: Lead, coach, and develop a high-performing sales operations team, fostering a culture of accountability and continuous improvement.

More about this role

Qualifications & Experience

• Bachelor’s degree in business, Economics, Marketing, or related field (MBA is an advantage)
• 8–12+ years of experience in Sales Operations, Commercial Excellence, or Sales within FMCG or related industries
• Proven experience in sales planning, performance management, and analytics
• Strong understanding of Malaysia and Singapore market dynamics across channels
• Experience managing trade spend and commercial budgets

Skills & Competencies

• Strong analytical and problem-solving skills with attention to detail
• Advanced proficiency in Excel and data visualization tools (e.g., Power BI)
• Strategic thinking with strong execution capabilities
• Excellent stakeholder management and influencing skills
• Strong communication and presentation skills
• Ability to thrive in a fast-paced, dynamic environment

Business Unit Summary

Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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