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Job Title: Sr. Partner Manager eBay Live Customer Success

Lead the strategy, performance, and operational excellence of third-party partners supporting eBay Live seller acquisition, onboarding, activation, and account management. Own partner relationships and business outcomes, driving seller growth, retention, and GMV through high-performing outsourced teams. This role combines strategic leadership, commercial accountability, and entrepreneurial execution, requiring a leader who can operate autonomously, influence cross-functional stakeholders, and build scalable partner operations in a rapidly evolving business.

Responsibilities

• Strategic Partner Leadership: Own relationships with third-party Customer Success partners, serving as the primary business leader responsible for aligning partner strategy, capabilities, and execution with eBay Live's growth priorities.
• Commercial Performance & Accountability: Drive partner performance across seller acquisition, onboarding, activation, retention, and GMV growth; establish ambitious performance expectations and hold partners accountable for delivering measurable business outcomes.
• Cross-Functional Influence: Partner closely with eBay Live, Business Unit, Product, Operations, Finance, and other functional leaders to align priorities, influence strategic decisions, and ensure partner capabilities support evolving business needs.
• Entrepreneurial Leadership: Operate with a high degree of autonomy in a rapidly evolving environment, proactively anticipating challenges, identifying growth opportunities, and building innovative solutions to improve partner effectiveness and scale.
• Partner Strategy & Scalability: Develop and execute strategies to expand partner capabilities, optimize delivery models, and identify opportunities to improve efficiency, cost-effectiveness, and long-term business impact.
• Performance Management & Governance: Own KPIs, performance scorecards, business reviews, and accountability mechanisms; translate performance insights into actionable improvement plans and measurable results.
• Operational Excellence: Drive consistent execution across Business Development, Onboarding & Activation, and Account Management functions, ensuring partners deliver against established productivity, quality, and seller experience standards.
• Continuous Improvement & Innovation: Identify opportunities to optimize workflows, processes, tooling, and operating models; leverage data, seller feedback, and operational insights to improve productivity, seller outcomes, and partner performance.
• Risk Management & Escalations: Proactively identify and resolve operational risks, performance gaps, and complex escalations while ensuring partners maintain alignment with eBay's policies, values, and business standards.

Qualifications

• Proven experience managing strategic third-party partnerships with demonstrated accountability for commercial performance and business outcomes.
• Strong track record of driving growth, operational excellence, and measurable performance improvements across large-scale sales, customer success, or commercial operations.
• Demonstrated ability to influence senior partner leadership and cross-functional stakeholders, navigate complex organizational dynamics, and drive accountability without direct reporting authority.
• Entrepreneurial, self-directed leader with experience building and scaling programs in ambiguous, fast-paced environments; comfortable challenging established approaches, anticipating change, and creating structure where playbooks do not exist.
• Strong commercial and financial acumen, including experience with partner performance models, capacity planning, resource optimization, and cost-to-serve management.
• Data-driven leader with experience establishing KPIs, analyzing performance trends, identifying root causes, and translating insights into actionable business strategies.
• Proven ability to lead complex cross-functional initiatives, manage competing priorities, and deliver results through effective project management and stakeholder alignment.
• Excellent communication, relationship management, and executive presence, with the ability to build trust, negotiate effectively, and influence decisions across internal and external leadership teams.
• High standards of integrity, accountability, and professionalism, with a commitment to building partnerships aligned with organizational values and seller experience expectations.
• Experience in ecommerce, marketplaces, digital platforms, or outsourced sales and customer success operations preferred.

Plus

*Live experience is a strong plus

*Chinese Mandarin is a plus

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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