Reporting into the AVP Operational Resilience, The Senior Manager, Operational Resilience is responsible for the success of strategic outcomes through the direct oversight, leadership and delivery of multi-year strategic programs aligned with segment goals. The role partners across business lines, geographies, and value streams to ensure strategic objectives achieve intended outcomes. The Senior Manager, Operational Resilience is a key contributing member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team and will be responsible to:

• Maintain and evolve Manulife’s Business Continuity Risk Standard, KRIs and controls.

• Provide 2nd line Oversight and Challenge in evaluating risks related to business continuity

• Design processes and tools to support the first line of defense management of Business Continuity Risk

• Research industry-related trends, regulations, and best practices

This role will involve extensive partnership with stakeholders from all segments, functions, and business, thus will be a complex role with broad impact. Curiosity, good business judgment and ability to connect the dots in a complex operating model are key elements for this role. 

Position Responsibilities:

• Support the development and maintenance of Business Continuity Management policies, standards and guidelines.

• Develop execution strategy for the Business Continuity Management program by collecting and analyzing data (internal and external), applying best practices, problem-solving, and preparing/synthesizing recommendations to share with the AVP and broader stakeholder group

• Lead stakeholder management with cross-functional stakeholders to socialize issues, develop strategies, drive the case for change and implement solutions

• Deliver through execution excellence and sound program management

• Support the development of various Business Continuity Program workstreams as well as ad hoc projects and risk programs

• Support the design, implementation and ongoing maintenance of the Business Continuity management system.

• Operate as 2nd line of defense to provide oversight and challenge over the ongoing BIA/BCP activities and reporting of risk posture, working with Segment Operational Risk Officers to help ensure timely and accurate resilience assessment outcomes

• Provide education and training to business, operations and technology resources to implement the business continuity management program(s) within their respective area.

• Develop dashboards and reporting and identify and ensure key operational risk and resilience exposures are reported and escalated to Senior Management and Governance / Risk Committees on a timely basis, and support review that mitigating actions and remediations are identified and taken as appropriate.

Required Qualifications:

• 8+ years of experience in Business Continuity, operational resilience, or risk management in financial services.

• Bachelor's degree in finance, accounting, business administration, or a related field.

• Proven track record of developing and implementing resilience strategies.

• Expert knowledge of risk management principles, best practices, and tools

• Strong understanding of financial services regulations and interfacing with internal partners.

• Strong communication and presentation skills with the integrity and confidence to liaise with executives and senior management.

• Strong problem-solving and strategic thinking capabilities.

• Experience leading cross-functional teams and managing projects.

• Ability to influence and deliver amidst ambiguity.

• Strong presentation and facilitation skills; comfortable addressing large and small audiences.

• Proven leadership experience and demonstrated ability to foster a high-performing culture.

• Solid experience in designing, implementing, and validating the effectiveness of operational controls.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.